Norfolk Cares IMPACT Call Center One Call Does

How Can I Report a Complaint or Make a Service Request? �Dialing 664 -6510

Reporting Complaints or Requests Tips Abandoned/Inoperable Vehicles �Is the vehicle on the street or

Reporting Complaints or Requests Tips �Curbside Trash/Bulk out on Non Collection Day �Address of

Reporting Complaints or Requests Tips Trash and Debris �Is the trash and debris on

Reporting Complaints or Requests Tips Tall Weeds and Grass �Is the grass over 12”?

Reporting Complaints or Requests Tips Street Light Outages �Are the lights one of the

Reporting Complaints or Requests Tips Street Light Outages �Does your street light have one

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Norfolk Cares IMPACT Call Center “One Call Does It All”

Norfolk Cares IMPACT Call Center

How Can I Report a Complaint or Make a Service Request? �Dialing 664 -6510 Monday through Friday 8: 00 am – 5: 00 p. m. �Submitting an email to healthyneighborhoods@norfolk. gov �Submitting a request via Request Tracker on Norfolk. gov �Submitting a concern through the Citizen Request Tracker app on you i. Phone or i. Pad

Reporting Complaints or Requests Tips Abandoned/Inoperable Vehicles �Is the vehicle on the street or on the property? �Is the vehicle inoperable? �Does the vehicle have expired inspection or license plates? �Description of the Vehicle (if possible)

Reporting Complaints or Requests Tips �Curbside Trash/Bulk out on Non Collection Day �Address of Property where trash and/or bulk is located �Type of Trash or Bulk Items at Location �Missed Bulk Collections �Must be called within 24 hours of missed collection �Missed Recycling Collections � Must be called within 24 hours of missed collection �Missed Regular Trash/Missed Yard Waste � Must be called within 24 hours of missed collection

Reporting Complaints or Requests Tips Trash and Debris �Is the trash and debris on the property or at the curb? �Is the trash and debris in the front, back or side yard? �Can the trash and debris be seen from the public right of way?

Reporting Complaints or Requests Tips Tall Weeds and Grass �Is the grass over 12”? �Is the grass over 12” throughout the property? �Is the grass located in the front, back or side yard? �Can the grass be seen from the public right of way? �Is the property occupied or vacant?

Reporting Complaints or Requests Tips Street Light Outages �Are the lights one of the following? � Completely Out? � Blinking On and Off? � Running in the Daytime? � Damaged, Broken or Leaning? �Do you have the 9 -digit pole number? �What is the closest address to the street light issue? �What is the closest intersection to the street light issue?

Reporting Complaints or Requests Tips Street Light Outages �Does your street light have one of the following pole wraps?