Nonverbal Communication SWBAT Recognize nonverbal communication cues Identify
Nonverbal Communication
SWBAT �Recognize nonverbal communication cues �Identify the positive and negative effects of nonverbal communication �Identify cultural differences in nonverbal communication.
Nonverbal Communication �Expressing yourself without the use of words �Facial expressions, hand motions, eye movements, etc.
Positive Effects �Help give you clues about a customer’s mood and interest in a product �Can reinforce what was said verbally �Can be used as a substitute for a verbal message �Gestures or facial expressions
Negative Effects �May be misunderstood �May contradict a verbal meaning �Nod reinforces a positive message, but a wink may contradict it �Can create tension in communication
Cultural Differences � Posture � Bowing (not done in the US; shows rank in Japan) � Slouching (rude in most Northern European areas) � Hands in pockets (disrespectful in Turkey) � Gestures � Pointing: US with index, German with pinky, Japan with the whole hand � Facial Expressions � Many Asian cultures suppress facial expression � Too much smiling is viewed as a sign of shallowness
Cultural Differences � Eye Contact � Western Cultures: see direct eye contact as positive � Arabic cultures make prolonged eye-contact � Japan, Africa, Latin America: avoid eye contact to show respect � Touch � US: Handshake is common � Islamic and Hindu: do not touch with the left hand do not approve of touching between genders � Many Asians don’t touch the head
Review �What is nonverbal communication? �What are the positive/negative effects? �Why is it important to observe nonverbal communication in co-workers? In customers? �What are some nonverbal cues that have different meanings in different cultures? How do these affect communication?
Assignment � Choose a country and research their nonverbal communication cues. � Be sure to identify at least 5 differences to the United States. � State the nonverbal cue for your country and then explain how it is different from the United States � Include images for each of the cues � Include a bibliography for the sources used to find the information � Should be at least 7 slides (title and bibliography included)
- Slides: 9