Nonverbal Communication Introduction Body language Aspects Paralinguistics Proxemics

Non-verbal Communication

Introduction Body language Aspects: Paralinguistics Proxemics Haptics

Body Language Personal Appearance Posture Gestures and Hand Movements Eye contact Facial Expressions

Personal Appearance Dress, make-up, shoes, and hair style If she dresses like this, she must be really unorganized with her work also Make a habit to dress well

Posture • The way we sit, stand, and carry ourselves. A professional has to cultivate and maintain elegance in his or her sitting standing and walking postures during professional meetings, interviews, group discussions, presentations, and other formal occasions.

Gestures and Hand Movements A gesture can communicate all that the speaker feels, consciously or unconscious. Common gestures: ü Waving hands ü Making a fist ü Thumbs up ü Pointing ü Crossed arms ü Hands on knees ü Rubbing the eye ü Locking the hands behind Try to associate meaning to the following gestures

Eye Contact • Learn to look into the eyes of your co-communicators. • Avoiding eye contact is seen as an indication of evasion, fear, doubt, vulnerability, inadequacy, and confusion. • Connect and communicate through your eyes.

Facial Expressions Do’s Smile Willingness Honesty Integrity Conviction Don'ts Frown Raising or narrowing Eyebrows Dull face Smirk

Paralinguistic Features Rate Pauses Aspects of voice Volume Pitch, intonation, cadence, voice modulation Pronunciation and articulation

Proxemics (Use of Space, distance) 1. Intimate Zone Shared by Spouses, children, parents, very close relatives and friends (15 -46 cm) 2. Personal Zone Business gatherings, social functions, get -togethers (46 cm- 1. 2 m)

Proxemics (Use of Space, distance) 3. Social Zone 4. Public Zone Strangers or occasional visitors Between speaker and Audience (1. 2 - 3. 6 m) (over 3. 6 m)

Haptics Use of touch (like shaking hands, patting, hugging, etc. ) in professional meetings. IMPORTANT: Observe and adopt the pattern followed by other senior professionals around.

Recapitulation • Non verbal communication includes aspects like body language, Paralinguistic, Proxemics, and Haptics • Effective communicators enter professional situations 1. in a well-groomed manner; 2. they take care of their personal appearance; 3. walk confidently in a business like manner; 4. use graceful gestures; 5. maintain elegant sitting and standing postures;

Contd 6. use hand movements to emphasize their ideas; 7. display conviction and friendliness through their facial expressions; 8. maintain eye contact with their listeners throughout their speech and presentation • Bear in mind the importance of the paralinguistic features to create the right kind of impact on our listeners: proper voice modulation, correct pronunciation, well-timed pauses, and crisp articulation

Contd • We must practise space distancing and haptics as per the common code of professional behaviour. • Learn to appreciate the subtleties of non-verbal communication and use them in your per sonal and professional communication

Thank You!!!