Nonverbal Communication Dr Adeel Nasir Nonverbal Communication Sometime

Nonverbal Communication Dr. Adeel Nasir

Nonverbal Communication • Sometime we communicate nonverbally, i. e. without written and oral words. • Often nonverbal communication express feelings or they can contradict with verbal communication. • These feelings communicate more accurately than verbal communication. Some studies suggest that 60 to 90 percent massage's effect comes from nonverbal cues • We study nonverbal communication in three perspectives • Appearance • Body Language • Silence, time and space

How appearance communicates • Appearance conveys nonverbal impressions that affect receiver’s attitude towards the verbal massage even before they read or hear it • Effect on written messages • The format, neatness, and language of a written message sends a nonverbal message to the reader • The envelope size, design, weight, postage may impress receiver as important, or it may give sense of routine message or junk mail. • Mailgrams, express mail, private courier have distinct envelops that signals urgency and importance. • Title page design, language, paper, also communicate something about the sender and contribute significantly in rejection and acceptance by the receiver.

How appearance communicates • Effect on Oral Communication • Your personal appearance and appearance of your surroundings convey nonverbal stimuli that affect attitudes toward your spoken words. • Personal Appearance: • Clothing, heir style, neatness, posture, stature are part of personal appearance. • Each situation and circumstances take certain personal appearance to convey appropriate impression • Appearance of the surroundings • Location, room size, furnishing, architecture, floor, decorations, lighting, view and other related features represents surroundings • Surroundings changes according to status, country and culture.

How body language communicates • Body language include facial expressions, gestures, postures and movement, smell, touch, voice and sound. • Facial Expression • Facial expression reveal hidden emotions, such as anger, confusion, care, enthusiasm, joy, uncertainty and others • Gestures, Posture and movement • • Conveys massage that adds or subtract from your oral communication Traffic wardens use gestures and postures rather words Umpire use body movement to communicate with teams and audience. Gestures, postures and movement changes with cultures and countries.

How body language communicates • Smell and touch • Sometimes various cents communicate emotions of senders and effect the reaction of receiver • Touch also communicate non verbal massage • Tap on the back may be to congratulate or to make someone quiet • Voice and sound • Your voice quality is also the part of nonverbal communication called paralanguage • Paralanguage include voice volume, rate, articulation, pitch and other sounds such as throat clearing and sighing • The word “you did a great job on this project” could be a complement but if the tone of the voice is sarcastic then context is criticism

Silence, time and Space • It communicates significantly. As a result of this element there can be hard feelings, loss of business or profit. • How silence, time and space communicates • Silence • Consider how you feel when you make an oral request and receive no answer • Think about the confusion you face when your written message receive no response or feedback • You may consider that receiver of message is rude, busy or consider your massage unworthy

Silence, time and Space • Time is subject to culture. Time has value • In US and Canada are strict about the time which there is some space in Asian countries • In marriage ceremonies there is Pakistani culture to attend the event after two hours of the specified time. • In Germany, organizations are very strict regarding meetings and interviews time.

Silence, time and Space • How space communicates • Effective communicators must understand respect the sender’s and receiver’s space.