NONVERBAL COMMUNICATION 6 Floyd Interpersonal Communication 3 e

NONVERBAL COMMUNICATION 6 Floyd, Interpersonal Communication, 3 e ©Mc. Graw-Hill Education. All rights reserved. Authorized only for instructor use in the classroom. No reproduction or further distribution permitted without the prior written consent of Mc. Graw-Hill Education.

[ Our Agenda • The Nature of Nonverbal Communication • Ten Channels of Nonverbal Communication • Culture, Sex, and Nonverbal Communication • Improving Your Nonverbal Communication Skills ©Mc. Graw-Hill Education. ]

[ The Nature of Nonverbal Communication ] Nonverbal communication includes those behaviors and characteristics that convey meaning without the use of words • Some nonverbal communication behaviors accompany words • Other nonverbal communication behaviors convey meaning on their own ©Mc. Graw-Hill Education.

[ The Nature of Nonverbal Communication (Characteristics) Nonverbal communication • Is present in most interpersonal conversations • Often conveys more than verbal communication • Is usually believed over verbal communication • Is the primary means of expressing emotion • Metacommunicates ©Mc. Graw-Hill Education. ]

[ The Nature of Nonverbal Communication (Functions) Nonverbal communication serves several functions • Managing conversations • Expressing emotions • Maintaining relationships • Forming impressions • Influencing others • Concealing information ©Mc. Graw-Hill Education. ] © Tanya Constantine/Brand X Pictures/Punch. Stoc, RF

[ Ten Channels of Nonverbal Communication Facial displays are particularly important in three arenas • Identity • Attractiveness • Symmetry • Proportionality • Emotion ©Mc. Graw-Hill Education. ] © Kory Floyd

[ Ten Channels of Nonverbal Communication (Eyes) Eye behaviors, which are known as oculesics, comprise a second nonverbal channel • Eye contact • Pupil size ©Mc. Graw-Hill Education. ] © Masterfile, RF

[ Ten Channels of Nonverbal Communication (Gestures) The study of movement is known as kinesics; the study of gestures is known as gesticulation • Forms of gestures • Emblems • Illustrators • Affect displays • Regulators • Adaptors ©Mc. Graw-Hill Education. ]

[ Ten Channels of Nonverbal Communication (Haptics) The study of touch is known as haptics • Affectionate touch • Caregiving touch • Power and control touch • Aggressive touch • Ritualistic touch ©Mc. Graw-Hill Education. ] © Kevin Mazur/Getty Images

[ Ten Channels of Nonverbal Communication (Vocalics) ] Vocalics are aspects of the voice that convey meaning • Pitch • Inflection • Filler words • Volume • Articulation • Rate • Accent • Silence ©Mc. Graw-Hill Education.

[ Ten Channels of Nonverbal Communication (Olfactics) Olfactics is the study of smell • Memory: olfactic associations • Sexual attraction: we are drawn to people with dissimilar scents ©Mc. Graw-Hill Education. ] © Reg Charity/Corbis Photography/Veer, RF

[ Ten Channels of Nonverbal Communication (Proxemics) Proxemics: how we use space to communicate • Hall’s spatial zones • Intimate distance: 0– 1½ feet • Personal distance: 1½– 4 feet • Social distance: 4– 12 feet • Public distance: 12+ feet ©Mc. Graw-Hill Education. ] © Andres Rodriguez/Alamy, RF

[ Ten Channels of Nonverbal Communication (Appearance) Physical appearance sends messages, whether intentionally or unintentionally ] • The halo effect describes how we attribute positive qualities to attractive people • Pressure to be attractive can lead to, or worsen, eating disorders ©Mc. Graw-Hill Education.

[ Ten Channels of Nonverbal Communication (Chronemics) ] Chronemics is the way we use time to communicate • Time sends messages about value • Time sends messages about power ©Mc. Graw-Hill Education.

[ Ten Channels of Nonverbal Communication (Artifacts) ] • Artifacts are the objects and visual features in an environment that reflect who we are • Artifacts can also reflect how we wish to be seen by others • They can also influence our mood and disposition ©Mc. Graw-Hill Education.

[ Culture, Sex, and Nonverbal Communication Culture influences nonverbal communication • Emblems • Greeting behavior • Affect displays • Time orientation • Personal distance • Haptics • Eye contact • Vocalics • Facial displays ©Mc. Graw-Hill Education. ]

[ Culture, Sex, and Nonverbal Communication (Influence) Sex influences nonverbal communication • Emotional expressiveness • Eye contact • Personal space • Vocalics • Touch • Appearance ©Mc. Graw-Hill Education. ] © Nacivet/Photographer’s Choice/Getty Images

[ Improving Your Nonverbal Communication Skills ] Interpreting nonverbal communication • Be sensitive to nonverbal messages • Decipher the meaning of nonverbal messages ©Mc. Graw-Hill Education. © Jose Luiz Pelaez Inc/Blend Images, RF

[ Improving Your Nonverbal Communication Skills (Expressing) Expressing nonverbal messages • Spend time with highly expressive people • Participate in games that exercise your nonverbal expression skills ©Mc. Graw-Hill Education. ] © Ephraim Ben-Shimon/Spirit/Corbis, RF

[ Improving Your Nonverbal Communication Skills (Electronically) Managing nonverbal behavior in electronically mediated communication ] • Attend to visual and vocal cues (lighting, background, sound quality) while videoconferencing • Express emotion in text-based communication (using emoticons or emoji) ©Mc. Graw-Hill Education.