NICE ACTIMIZE OFF SHORE OPERATIONS Yaron Shohat COO

NICE ACTIMIZE OFF SHORE OPERATIONS Yaron Shohat, COO 26 June 2013

NICE ENTERPRISE Customer Interactions NICE SECURITY Safety & Security NICE ACTIMIZE Financial Risk & Compliance 2

NICE Actimize § 600+ employees § Global Operations with offices in Ra’anana, New York, Atlanta, London, Paris, Frankfurt, Tokyo, Hong Kong § NICE Systems (NASDAQ: NICE) 3

Selected Clients 10 of Top 10 US Banks 4 of Top 5 AP Banks 10 of Top 10 EU Banks 10 of Top 10 Global Investment Banks Integrated & Selected by Leading Industry Service Providers

Kosice Off Shore - Brief History § Setup Fortent EDC in Kosice – 10 people (July 2006) § Fortent acquired by NICE Actimize (September 2009) § 74 people in R&D, QA, Professional Services & Support groups (June 2013) 5

Kosice Off Shore Team History and Milestones SAM New Gen Professional Services Acquisition of Fortent 6 Customer Support

Going Off Shore – Considerations 7 Driver ROI, Cost vs. Productivity HR Recruitment, screening process, training, retention, career development opportunities Location Language, time zone, mobility, cultural aspects Selecting the right tasks Products – new vs. legacy Maintenance vs. cutting edge technology Routine vs. innovative Work procedures Tools, Documentation, IT environment, Management

Teams and Functions • R&D is the site’s anchor • Multiple functions, knowledge sharing • Career development opportunities 8

Nominal Attrition § Voluntary Attrition: ~7% in 5 years § 9 of 10 Initial Team Members still on board 9

Seniority Mix 10

Success Drivers 11 Delegation of ownership, level of autonomy Perceived and treated as part of the core NICE Actimize team Dominant site manager Critical mass Growth Low attrition Internal moves Location

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