NHS National Staff Survey 2018 Management report Derbyshire

NHS National Staff Survey 2018 Management report Derbyshire Community Health Services NHS Foundation Trust February 2019

Contents 1. Executive summary 2. Introduction 3. Overview of results 4. Positive score summary 5. External benchmarks 6. Internal benchmarks 7. Dartboard charts Appendix 1: Results poster Appendix 2: How your scores are calculated p. 2 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018

Executive summary Section 1

Executive summary (part 1 of 2) This document summarises the findings from the NHS National Staff Survey 2018, carried out by Picker, on behalf of Derbyshire Community Health Services NHS Foundation Trust. Picker was commissioned by 7 Community Trust organisations to run their survey – this report presents your results in comparison to those organisations. A total of 90 questions from the survey be positively scored. 82 of these can be compared historically between NSS 17 and NSS 18. Your results include every question where your organisation had the minimum required 11 respondents. 4278 4199 61% 58% 55% Invited to complete the survey Eligible at the end of survey Completed the survey (2565) Average response rate for similar trusts Your previous response rate 65% Q 21 c. Would recommend organisation as place to work Historical comparison* 6 83% 79% 4 Q 21 d. If friend/relative needed treatment would be happy with standard of care provided by organisation Q 21 a. Care of patients/service users is organisation's top priority Comparison with average* Significantly better 8 Significantly worse 72 No significant difference 2 Significantly better Significantly worse 80 No significant difference *Chart shows the number of questions that are better, worse, or show no significant difference p. 4 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018

Executive summary (part 2 of 2) Top 5 scores (compared to average) Bottom 5 scores (compared to average) 82% Q 12 d. Last experience of physical violence reported 68% Q 19 f. Appraisal/performance review: training, learning or development needs identified 63% Q 4 f. Have adequate materials, supplies and equipment to do my work 72% Q 20. Had training, learning or development in the last 12 months 45% Q 4 e. Able to meet conflicting demands on my time at work 53% Q 19 g. Supported by manager to receive training, learning or development definitely identified in appraisal 38% Q 4 g. Enough staff at organisation to do my job properly 77% Q 11 e. Not felt pressure from manager to come to work when not feeling well enough 83% Q 21 d. If friend/relative needed treatment would be happy with standard of care provided by organisation 75% Q 18 b. Would feel secure raising concerns about unsafe clinical practice Most improved from last survey Least improved from last survey 41% Q 5 g. Satisfied with level of pay 38% Q 11 a. Organisation definitely takes positive action on health and well-being 64% Q 17 a. Organisation treats staff involved in errors fairly 73% Q 11 b. In last 12 months, have not experienced musculoskeletal (MSK) problems as a result of work activities 64% Q 17 d. Staff given feedback about changes made in response to reported errors 93% Q 16 c. Last error/near miss/incident seen that could hurt staff and/or patients/service users reported 79% Q 28 b. Disability: organisation made adequate adjustment(s) to enable me to carry out work 83% Q 16 b. In last month, have not seen errors/near misses/incidents that could hurt patients 60% Q 5 a. Satisfied with recognition for good work 72% Q 20. Had training, learning or development in the last 12 months p. 5 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018

Introduction Section 2

NHS National Staff Survey 2018 Survey background The NHS National Staff Survey runs every year. All eligible trusts in England are required to conduct the survey. As an approved survey contractor, we worked with 7 Community Trust organisations on the 2018 NHS National Staff Survey. This report shows your results in comparison to the average of those organisations (the “Picker Average”). Methodology The questionnaire used for the NHS National Staff Survey 2018 was developed by the NHS Staff Survey Coordination Centre together with the NHS Advisory Board. NHS England have comprehensive guidelines on which staff must be included in the survey, available here: http: //www. nhsstaffsurveys. com/Caches/Files/ST 18_Participating%20 organisations%20 guidance. pdf The guidelines also include a copy of the mandated core survey. Reporting This report uses “positive score” as its primary unit of measurement. This allows you to compare your results historically, and to other similar organisations on a question-by-question basis, for all questions that can be positively scored. For detailed information about positive scores, significant differences and sample sizes, please see Appendix 2. p. 7 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018

How to use this report When deciding which areas to act upon, a useful approach is to look at a particular section and follow these steps: ○ Identify any questions where you wish to highlight the results. The positive score summary is the first step to pick out any questions where the results are significantly different to the Picker Average. This allows you to feed back on where your organisation performs better then the average as well as where you may wish to focus improvement activities. ○ Review your organisation’s performance over time. Our report highlights significant changes from your previous survey and longer term trends over the last several years. Are there particular areas which have being improving or declining over time? ○ How does your organisation compare. Look at the External Benchmark charts to see the range of scores and see how you compare with the other organisations that took part in the survey. This will give you an indication as to how you compare and what is a realistic ambition for areas where you may wish to improve. ○ Compare areas within your organisation. Good practice could be shared and you can also see areas that may need attention. Go to the Internal Benchmark section to see where this is the case. p. 8 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018

Overview of results Section 3

Survey activity 61% Overall response rate (total returned as a % of total eligible) 58% Average response rate for similar organisations Response totals: Respondents Invited 4278 Blank 38 Completed 2565 Excluded 0 Ineligible 27 Left organisation 52 Not returned 1587 No further mailings 0 Opted out 0 Undelivered 9 p. 10 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018

League table: overall positive score The overall league table shows your overall positive score’s ranking in comparison to the overall positive score of every other Community Trust organisation that ran the NHS National Staff Survey with Picker this year. NHS National Staff Survey 2018: Average Positive Score Ranking 100 90 80 70 60 50 40 30 20 10 0 #3 All Trusts Derbyshire Community Health Services NHS Foundation Trust p. 11 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018

League table: historic positive score The historical league table shows how your overall positive score changed from last year, and how this change compares to the changes that happened in other Community Trust organisations who ran the NHS National Staff Survey with Picker this year. NHS National Staff Survey 2018: Overall Positive Score Change 4% 3% 2% 1% 0% -1% -2% All Trusts Derbyshire Community Health Services NHS Foundation Trust #3 p. 12 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018

Positive score summary Section 4: historical and organisation type comparison

Historical comparisons This section compares your latest results to your historical scores, as well as to the Picker Average, across a 5 -year period. The average scores have been calculated from all Community Trust organisations that commissioned Picker to conduct their survey. How to read the tables ○ The historical comparison tables contain positive scores, where higher scores indicate better performance. For an indepth explanation of positive scoring, see Appendix 2. ○ Coloured cells show where a particular score is significantly different to the score in the column to its left (e. g. Trust compared to Average, or this year to last year). Green cells indicate a significantly improved score, and red cells show a significantly worse score. For an in-depth explanation of significance testing, see Appendix 2. ○ The left hand section of the table contains historical scores, which show all your positive scores for previous years. ○ The right hand side of the table shows your score for this year vs. the average for similar organisations. Historical Example Table: Organisation type 2014 2015 2016 2017 2018 Average Trust Q 2 a Often/always look forward to going to work 59% 61% 67% 62% 58% 64% Q 2 b Often/always enthusiastic about my job 75% 76% 82% 77% 69% 74% 75% p. 14 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018

Your job (part 1 of 3) Organisation type Historical 2014 2015 2016 2017 2018 Average Trust Q 2 a Often/always look forward to going to work 57% 64% 59% 59% Q 2 b Often/always enthusiastic about my job 72% 76% 77% 75% 74% 74% Q 2 c Time often/always passes quickly when I am working 80% 83% 82% 81% 80% 81% Q 3 a Always know what work responsibilities are 84% 85% 86% 85% 83% Q 3 b Feel trusted to do my job 91% 92% 90% 91% 90% Q 3 c Able to do my job to a standard I am pleased with 79% 80% 77% 78% 74% 78% Q 4 a Opportunities to show initiative frequent in my role 72% 73% 74% 72% 75% 72% Q 4 b Able to make suggestions to improve the work of my team/dept 77% 76% 79% 76% 75% 78% 75% Q 4 c Involved in deciding changes that affect work 58% 55% 57% 54% 56% 54% Q 4 d Able to make improvements happen in my area of work 61% 59% 61% 58% 58% p. 15 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018

Your job (part 2 of 3) Organisation type Historical 2014 2015 2016 2017 2018 Average Trust - 45% 48% 44% 45% 39% 45% Q 4 e Able to meet conflicting demands on my time at work Q 4 f Have adequate materials, supplies and equipment to do my work 64% 61% 63% 55% 63% Q 4 g Enough staff at organisation to do my job properly 36% 37% 40% 37% 38% 32% 38% Q 4 h Team members have a set of shared objectives - 74% 76% 73% 71% 74% 71% Q 4 i Team members often meet to discuss the team's effectiveness - 69% 71% 69% 70% 69% Q 4 j I receive the respect I deserve from my colleagues at work - - 76% 77% 76% Q 5 a Satisfied with recognition for good work 57% 59% 61% 57% 60% 60% Q 5 b Satisfied with support from immediate manager 71% 70% 73% 70% 71% 73% 71% Q 5 c Satisfied with support from colleagues 83% 84% 85% 85% 85% Q 5 d Satisfied with amount of responsibility given 78% 77% 77% 76% 77% p. 16 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018

Your job (part 3 of 3) Organisation type Historical 2014 2015 2016 2017 2018 Average Trust Q 5 e Satisfied with opportunities to use skills 74% 72% 75% 73% 72% 73% Q 5 f Satisfied with extent organisation values my work 52% 50% 54% 49% 52% Q 5 g Satisfied with level of pay 42% 45% 46% 36% 41% 38% 41% Q 5 h Satisfied with opportunities for flexible working patterns - 59% 62% 60% 62% 61% 62% Q 6 a I have realistic time pressures - - 25% 21% 25% Q 6 b I have a choice in deciding how to do my work - - 66% 64% 66% Q 6 c Relationships at work are unstrained - - 49% 49% Q 7 a Satisfied with quality of care I give to patients/service users 88% 85% 87% 84% 79% 84% Q 7 b Feel my role makes a difference to patients/service users 92% 91% 90% 91% 89% 91% Q 7 c Able to provide the care I aspire to 74% 71% 72% 69% 63% 69% p. 17 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018

Your managers (part 1 of 2) Organisation type Historical 2014 2015 2016 2017 2018 Average Trust - - 71% 74% 71% Q 8 a My immediate manager encourages me at work Q 8 b Immediate manager can be counted on to help with difficult tasks 73% 75% 74% 73% 73% Q 8 c Immediate manager gives clear feedback on my work 64% 65% 69% 66% 65% 67% 65% Q 8 d Immediate manager asks for my opinion before making decisions that affect 59% my work 59% 61% 59% 57% 60% 57% Q 8 e Immediate manager supportive in personal crisis 77% 75% 79% 78% Q 8 f Immediate manager takes a positive interest in my health & well-being 63% 70% 75% 73% 74% 73% p. 18 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018

Your managers (part 2 of 2) Organisation type Historical 2014 2015 2016 2017 2018 Average Trust - 73% 77% 74% 76% 74% Q 8 g Immediate manager values my work Q 9 a I know who senior managers are 87% 85% 88% 87% 88% Q 9 b Communication between senior management and staff is effective 47% 45% 49% 46% 44% 46% Q 9 c Senior managers try to involve staff in important decisions 42% 41% 44% 40% 42% Q 9 d Senior managers act on staff feedback 41% 39% 42% 39% 40% 38% 40% p. 19 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018

Your health wellbeing and safety at work (part 1 of 3) Organisation type Historical 2014 2015 2016 2017 2018 Average Trust Q 10 b Don't work any additional paid hours per week for this organisation, over and above contracted hours 78% 76% 77% 79% 82% 80% 82% Q 10 c Don't work any additional unpaid hours per week for this organisation, over and above contracted hours 40% 39% 38% 34% 38% Q 11 a Organisation definitely takes positive action on health and well-being - 42% 43% 42% 38% 34% 38% Q 11 b In last 12 months, have not experienced musculoskeletal (MSK) problems as a result of work activities - 77% 77% 73% 73% Q 11 c Not felt unwell due to work related stress in last 12 months 63% 65% 63% 60% 59% 60% Q 11 d In last 3 months, have not come to work when not feeling well enough to perform duties 43% 45% 46% 44% 45% 44% Q 11 e Not felt pressure from manager to come to work when not feeling well enough 74% 72% 76% 73% 77% 80% 77% Q 11 f Not felt pressure from colleagues to come to work when not feeling well enough 83% 81% 80% 82% 82% Q 11 g Not put myself under pressure to come to work when not feeling well enough 8% 6% 7% 5% 6% 6% 6% Q 12 a Not experienced physical violence from patients/service users, their relatives or other members of the public 92% 91% 92% 90% 91% 93% 91% p. 20 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018

Your health wellbeing and safety at work (part 2 of 3) Organisation type Historical 2014 2015 2016 2017 2018 Average Trust Q 12 b Not experienced physical violence from managers - 100% 100% Q 12 c Not experienced physical violence from other colleagues - 99% 99% 99% Q 12 d Last experience of physical violence reported 90% 78% 70% 83% 82% 73% 82% Q 13 a Not experienced harassment, bullying or abuse from patients/service users, their relatives or members of the public 80% 81% 80% 78% 77% 78% Q 13 b Not experienced harassment, bullying or abuse from managers - 92% 92% 91% 92% Q 13 c Not experienced harassment, bullying or abuse from other colleagues - 87% 87% 85% 85% Q 13 d Last experience of harassment/bullying/abuse reported 56% 51% 52% 54% 53% 55% 53% Q 14 Organisation acts fairly: career progression 91% 90% 92% 89% 89% Q 15 a Not experienced discrimination from patients/service users, their relatives or other members of the public 97% 98% 97% 96% 97% Q 15 b Not experienced discrimination from manager/team leader or other colleagues 95% 96% 95% 94% 95% p. 21 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018

Your health wellbeing and safety at work (part 3 of 3) Organisation type Historical 2014 2015 2016 2017 2018 Average Trust Q 16 a In last month, have not seen errors/near misses/incidents that could hurt staff 89% 91% 91% 89% 87% 89% Q 16 b In last month, have not seen errors/near misses/incidents that could hurt patients 87% 87% 86% 83% 79% 83% Q 16 c Last error/near miss/incident seen that could hurt staff and/or patients/service users reported 95% 94% 95% 96% 93% 95% 93% Q 17 a Organisation treats staff involved in errors fairly - 59% 63% 60% 64% 64% Q 17 b Organisation encourages reporting of errors - 92% 93% 92% 91% 92% Q 17 c Organisation takes action to ensure errors are not repeated - 74% 76% 77% 78% 75% 78% Q 17 d Staff given feedback about changes made in response to reported errors - 57% 61% 64% 63% 64% Q 18 a Know how to report unsafe clinical practice 96% 97% 98% 97% Q 18 b Would feel secure raising concerns about unsafe clinical practice 77% 75% 78% 77% 75% 79% 75% Q 18 c Would feel confident that organisation would address concerns about unsafe clinical practice 72% 68% 71% 68% 69% p. 22 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018

Your personal development Organisation type Historical 2014 2015 2016 2017 2018 Average Trust 91% 94% 93% 95% Q 19 a Had appraisal/KSF review in last 12 months Q 19 b Appraisal/review definitely helped me improve how I do my job - 23% 25% 26% 24% 23% 24% Q 19 c Clear work objectives definitely agreed during appraisal - 34% 37% 36% 35% Q 19 d Appraisal/performance review: definitely left feeling work is valued - 32% 35% 36% 32% 36% Q 19 e Appraisal/performance review: organisational values definitely discussed - 35% 37% 36% 35% 38% 35% Q 19 f Appraisal/performance review: training, learning or development needs identified 78% 70% 68% 68% 74% 68% Q 19 g Supported by manager to receive training, learning or development definitely identified in appraisal - 55% 53% 52% 53% 57% 53% Q 20 Had training, learning or development in the last 12 months - 79% 75% 72% 77% 72% p. 23 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018

Your organisation Organisation type Historical 2014 2015 2016 2017 2018 Average Trust Q 21 a Care of patients/service users is organisation's top priority 79% 81% 83% 80% 79% 78% 79% Q 21 b Organisation acts on concerns raised by patients/service users 83% 82% 83% 81% 78% 81% Q 21 c Would recommend organisation as place to work 68% 66% 70% 66% 65% 61% 65% Q 21 d If friend/relative needed treatment would be happy with standard of care provided by organisation 81% 82% 86% 82% 83% 77% 83% Q 22 a Patient/service user feedback collected within directorate/department 96% 95% 94% 95% Q 22 b Receive regular updates on patient/service user feedback in my directorate/department 66% 65% 68% 66% 64% 62% 64% Q 22 c Feedback from patients/service users is used to make informed decisions within directorate/department 59% 62% 59% 57% 54% 57% Q 23 a I don’t often think about leaving this organisation - - 50% 45% 50% Q 23 b I am unlikely to look for a job at a new organisation in the next 12 months - - 55% 51% 55% Q 23 c I am not planning on leaving this organisation as soon as I find another job. - - 60% 59% 60% p. 24 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018

Background information Organisation type Historical Q 28 b Disability: organisation made adequate adjustment(s) to enable me to carry out work p. 25 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 2014 2015 2016 2017 2018 Average Trust 69% 70% 76% 79% 79%

External benchmarks Section 5: comparison of your results against other organisations

External benchmarks External benchmarking compares the experiences in your organisation with other Community Trust organisations. This allows you to understand where your performance sits in relation to the overall trend (i. e. the “Picker Average”). Each blue bar shows the range of performance for a specific question, which helps to highlight where improvements are possible or resources could valuably be concentrated. How to read the tables 1 Your job (part 1 of 3) Worse Score Better Score 2 Q 2 a. Often/always look forward to going to work 3 5 Q 2 b. Often/always enthusiastic about my job 4 Q 2 c. Time often/always passes quickly when I am working KEY 1. Section of the questionnaire 2. Question number and positive score text (derived from survey question) 3. Yellow diamond: your organisation’s score for each question 4. Blue bar: the range of scores for this question 5. Black line: average score for this question p. 27 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018

Your job (part 1 of 3) Worse Score Better Score Q 2 a. Often/always look forward to going to work Q 2 b. Often/always enthusiastic about my job Q 2 c. Time often/always passes quickly when I am working Q 3 a. Always know what work responsibilities are Q 3 b. Feel trusted to do my job Q 3 c. Able to do my job to a standard I am pleased with Q 4 a. Opportunities to show initiative frequent in my role Q 4 b. Able to make suggestions to improve the work of my team/dept Q 4 c. Involved in deciding changes that affect work Q 4 d. Able to make improvements happen in my area of work Range p. 28 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 Average score (all trusts) Your organisation

Your job (part 2 of 3) Worse Score Better Score Q 4 e. Able to meet conflicting demands on my time at work Q 4 f. Have adequate materials, supplies and equipment to do my work Q 4 g. Enough staff at organisation to do my job properly Q 4 h. Team members have a set of shared objectives Q 4 i. Team members often meet to discuss the team's effectiveness Q 4 j. I receive the respect I deserve from my colleagues at work Q 5 a. Satisfied with recognition for good work Q 5 b. Satisfied with support from immediate manager Q 5 c. Satisfied with support from colleagues Q 5 d. Satisfied with amount of responsibility given Range p. 29 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 Average score (all trusts) Your organisation

Your job (part 3 of 3) Worse Score Better Score Q 5 e. Satisfied with opportunities to use skills Q 5 f. Satisfied with extent organisation values my work Q 5 g. Satisfied with level of pay Q 5 h. Satisfied with opportunities for flexible working patterns Q 6 a. I have realistic time pressures Q 6 b. I have a choice in deciding how to do my work Q 6 c. Relationships at work are unstrained Q 7 a. Satisfied with quality of care I give to patients/service users Q 7 b. Feel my role makes a difference to patients/service users Q 7 c. Able to provide the care I aspire to Range p. 30 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 Average score (all trusts) Your organisation

Your managers (part 1 of 2) Worse Score Better Score Q 8 a. My immediate manager encourages me at work Q 8 b. Immediate manager can be counted on to help with difficult tasks Q 8 c. Immediate manager gives clear feedback on my work Q 8 d. Immediate manager asks for my opinion before making decisions that affect my work Q 8 e. Immediate manager supportive in personal crisis Q 8 f. Immediate manager takes a positive interest in my health & wellbeing Range p. 31 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 Average score (all trusts) Your organisation

Your managers (part 2 of 2) Worse Score Better Score Q 8 g. Immediate manager values my work Q 9 a. I know who senior managers are Q 9 b. Communication between senior management and staff is effective Q 9 c. Senior managers try to involve staff in important decisions Q 9 d. Senior managers act on staff feedback Range p. 32 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 Average score (all trusts) Your organisation

Your health wellbeing and safety at work (part 1 of 3) Worse Score Better Score Q 10 b. Don't work any additional paid hours per week for this organisation, over and above contracted hours Q 10 c. Don't work any additional unpaid hours per week for this organisation, over and above contracted hours Q 11 a. Organisation definitely takes positive action on health and wellbeing Q 11 b. In last 12 months, have not experienced musculoskeletal (MSK) problems as a result of work activities Q 11 c. Not felt unwell due to work related stress in last 12 months Q 11 d. In last 3 months, have not come to work when not feeling well enough to perform duties Q 11 e. Not felt pressure from manager to come to work when not feeling well enough Q 11 f. Not felt pressure from colleagues to come to work when not feeling well enough Q 11 g. Not put myself under pressure to come to work when not feeling well enough Q 12 a. Not experienced physical violence from patients/service users, their relatives or other members of the public Range p. 33 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 Average score (all trusts) Your organisation

Your health wellbeing and safety at work (part 2 of 3) Worse Score Better Score Q 12 b. Not experienced physical violence from managers Q 12 c. Not experienced physical violence from other colleagues Q 12 d. Last experience of physical violence reported Q 13 a. Not experienced harassment, bullying or abuse from patients/service users, their relatives or members of the public Q 13 b. Not experienced harassment, bullying or abuse from managers Q 13 c. Not experienced harassment, bullying or abuse from other colleagues Q 13 d. Last experience of harassment/bullying/abuse reported Q 14. Organisation acts fairly: career progression Q 15 a. Not experienced discrimination from patients/service users, their relatives or other members of the public Q 15 b. Not experienced discrimination from manager/team leader or other colleagues Range p. 34 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 Average score (all trusts) Your organisation

Your health wellbeing and safety at work (part 3 of 3) Worse Score Better Score Q 16 a. In last month, have not seen errors/near misses/incidents that could hurt staff Q 16 b. In last month, have not seen errors/near misses/incidents that could hurt patients Q 16 c. Last error/near miss/incident seen that could hurt staff and/or patients/service users reported Q 17 a. Organisation treats staff involved in errors fairly Q 17 b. Organisation encourages reporting of errors Q 17 c. Organisation takes action to ensure errors are not repeated Q 17 d. Staff given feedback about changes made in response to reported errors Q 18 a. Know how to report unsafe clinical practice Q 18 b. Would feel secure raising concerns about unsafe clinical practice Q 18 c. Would feel confident that organisation would address concerns about unsafe clinical practice Range p. 35 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 Average score (all trusts) Your organisation

Your personal development Worse Score Better Score Q 19 a. Had appraisal/KSF review in last 12 months Q 19 b. Appraisal/review definitely helped me improve how I do my job Q 19 c. Clear work objectives definitely agreed during appraisal Q 19 d. Appraisal/performance review: definitely left feeling work is valued Q 19 e. Appraisal/performance review: organisational values definitely discussed Q 19 f. Appraisal/performance review: training, learning or development needs identified Q 19 g. Supported by manager to receive training, learning or development definitely identified in appraisal Q 20. Had training, learning or development in the last 12 months Range p. 36 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 Average score (all trusts) Your organisation

Your organisation Worse Score Better Score Q 21 a. Care of patients/service users is organisation's top priority Q 21 b. Organisation acts on concerns raised by patients/service users Q 21 c. Would recommend organisation as place to work Q 21 d. If friend/relative needed treatment would be happy with standard of care provided by organisation Q 22 a. Patient/service user feedback collected within directorate/department Q 22 b. Receive regular updates on patient/service user feedback in my directorate/department Q 22 c. Feedback from patients/service users is used to make informed decisions within directorate/department Q 23 a. I don’t often think about leaving this organisation Q 23 b. I am unlikely to look for a job at a new organisation in the next 12 months Q 23 c. I am not planning on leaving this organisation as soon as I find another job. Range p. 37 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 Average score (all trusts) Your organisation

Background information Worse Score Better Score Q 28 b. Disability: organisation made adequate adjustment(s) to enable me to carry out work Range p. 38 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 Average score (all trusts) Your organisation

Internal benchmarks Section 6: comparison of results within your organisation

Internal benchmarks Internal benchmarking charts allow you to easily compare experiences within your organisation, by showing you where the problem areas and top performers are across every positively scored question. How to read the tables This chart shows how people across your organisation responded to a particular question. Each coloured bar represents a different aspect of performance: positive responses (green), neutral responses (amber), and negative responses (red). 1 Your job Q 2 a. Often/always look forward to going to work 2 3 Your organisation (n=300) 63% Site or Department 1 (n=225) 25% 45% 5 38% 12% 17% 4 Site or Department 2 (n=75) KEY 1. Section of the questionnaire 2. Question number and positive score text (derived from survey question) 81% 3. Results for your organisation, or site / department 4. Number of respondents (n=…) 5. Proportion of positive, neural and negative responses for this question p. 40 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 12% 7%

Your job Q 2 a. Often/always look forward to going to work Your organisation (n=2541) Chief Executives & Exec Team (n=23) Estates (n=42) Finance, Information and Strategy (n=46) Health Wellbeing & Inclusion (n=378) ICS North (n=528) ICS South (n=630) Integrated Facilities Management Services (n=215) 59% 57% 50% Planned Care and Outpatient Services (n=425) Quality (n=107) 52% 35% 9% 19% 26% 58% 55% 65% 22% 30% 13% 33% 12% 28% 56% 32% 80% 7% 12% 16% 62% 21% 58% 32% 62% Positive p. 41 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 11% 31% Ops Management (n=44) People & Organisational Effectiveness (n=103) 30% 31% Neutral Negative 5% 17% 10% 7%

Your job Q 2 b. Often/always enthusiastic about my job Your organisation (n=2506) Chief Executives & Exec Team (n=23) Estates (n=41) Finance, Information and Strategy (n=46) Health Wellbeing & Inclusion (n=374) ICS North (n=522) 74% 70% 5% 22% 66% 9% 27% 57% 7% 33% 71% 11% 24% 74% ICS South (n=621) Integrated Facilities Management Services (n=211) 21% 20% 80% 6% 17% 64% Ops Management (n=43) 6% 28% 86% 3% 9% 12% 2% People & Organisational Effectiveness (n=101) 71% Planned Care and Outpatient Services (n=418) 73% 22% 5% Quality (n=106) 73% 23% 5% Positive p. 42 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 21% Neutral Negative 8%

Your job Q 2 c. Time often/always passes quickly when I am working Your organisation (n=2508) Chief Executives & Exec Team (n=23) Estates (n=40) Finance, Information and Strategy (n=46) Health Wellbeing & Inclusion (n=373) ICS North (n=517) 81% 78% 20% 74% 77% 10% 24% 2% 17% 6% 81% 16% 86% 26% 6% 93% People & Organisational Effectiveness (n=101) 3% 11% 3% 68% Ops Management (n=43) 4% 22% 70% ICS South (n=622) Integrated Facilities Management Services (n=218) 16% 7% 85% 11% 4% Planned Care and Outpatient Services (n=419) 82% 16% 3% Quality (n=106) 80% 17% 3% Positive p. 43 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 Neutral Negative

Your job Q 3 a. Always know what work responsibilities are Your organisation (n=2551) Chief Executives & Exec Team (n=23) Estates (n=42) Finance, Information and Strategy (n=46) Health Wellbeing & Inclusion (n=378) ICS North (n=531) 83% 9% 78% 9% 76% 8% 13% 19% 74% 5% 15% 81% 12% 77% 11% 7% 12% ICS South (n=633) 88% 7% 6% Integrated Facilities Management Services (n=219) 88% 5%7% Ops Management (n=44) 86% 5%9% People & Organisational Effectiveness (n=102) 75% Planned Care and Outpatient Services (n=426) 86% Quality (n=107) 84% Positive p. 44 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 10% 15% 9% 5% 8% 7% Neutral Negative

Your job Q 3 b. Feel trusted to do my job Your organisation (n=2536) 90% Chief Executives & Exec Team (n=23) 83% Estates (n=42) 83% Finance, Information and Strategy (n=46) 6%4% 13% 7% 10% 78% Health Wellbeing & Inclusion (n=376) 2% 20% 90% ICS North (n=526) 5%5% 87% ICS South (n=629) 4% 8% 5% 92% 5% 3% Integrated Facilities Management Services (n=218) 89% 8% 3% Ops Management (n=44) 91% 5%5% People & Organisational Effectiveness (n=102) 87% 9% 4% Planned Care and Outpatient Services (n=423) 93% 5% 2% Quality (n=107) 92% 5% 4% Positive p. 45 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 Neutral Negative

Your job Q 3 c. Able to do my job to a standard I am pleased with Your organisation (n=2535) 78% 11% Chief Executives & Exec Team (n=23) 87% 13% Estates (n=42) 86% 10% 5% Finance, Information and Strategy (n=46) 80% Health Wellbeing & Inclusion (n=377) 73% ICS North (n=525) 72% ICS South (n=630) 9% 11% 12% 14% 13% 82% 15% 9% 10% Integrated Facilities Management Services (n=216) 89% 8% 3% Ops Management (n=44) 91% 2% 7% People & Organisational Effectiveness (n=103) 71% Planned Care and Outpatient Services (n=422) 79% Quality (n=107) 80% Positive p. 46 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 12% 17% 12% 11% Neutral Negative 9% 8%

Your job Q 4 a. Opportunities to show initiative frequent in my role Your organisation (n=2554) Chief Executives & Exec Team (n=23) 72% 17% 78% 10% 4% 17% Estates (n=42) 71% 17% 12% Finance, Information and Strategy (n=46) 72% 15% 13% Health Wellbeing & Inclusion (n=379) ICS North (n=534) ICS South (n=634) Integrated Facilities Management Services (n=216) 67% 69% Planned Care and Outpatient Services (n=426) Quality (n=107) 12% 16% 66% 24% 86% 7% 10% 7% 7% 79% 11% 73% 17% 78% Positive p. 47 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 15% 18% 77% Ops Management (n=44) People & Organisational Effectiveness (n=103) 19% 13% Neutral Negative 11% 9% 9%

Your job Q 4 b. Able to make suggestions to improve the work of my team/dept Your organisation (n=2549) 75% Chief Executives & Exec Team (n=23) 74% Estates (n=42) Health Wellbeing & Inclusion (n=379) 75% Integrated Facilities Management Services (n=216) 11% 14% 12% 18% 79% 12% 13% 66% 7% 22% 12% 86% 5%9% 77% Planned Care and Outpatient Services (n=426) 81% Quality (n=107) 79% Positive p. 48 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 5% 13% 70% Ops Management (n=44) People & Organisational Effectiveness (n=103) 13% 24% 76% ICS South (n=631) 10% 13% 71% Finance, Information and Strategy (n=46) ICS North (n=532) 15% 10% 14% 12% 9% Neutral Negative 7% 11%

Your job Q 4 c. Involved in deciding changes that affect work Your organisation (n=2550) 54% 25% Chief Executives & Exec Team (n=23) Estates (n=42) 83% 31% 51% ICS North (n=532) 50% 13% 26% 25% 27% 40% 21% 29% Ops Management (n=44) People & Organisational Effectiveness (n=103) 26% 52% 30% 77% 9% 61% 18% 14% 20% Planned Care and Outpatient Services (n=426) 64% 20% 16% Quality (n=107) 63% 21% 17% Positive p. 49 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 Neutral 4% 21% 61% Health Wellbeing & Inclusion (n=379) Integrated Facilities Management Services (n=217) 13% 48% Finance, Information and Strategy (n=46) ICS South (n=631) 21% Negative

Your job Q 4 d. Able to make improvements happen in my area of work Your organisation (n=2548) 58% Chief Executives & Exec Team (n=23) Estates (n=42) Finance, Information and Strategy (n=46) Health Wellbeing & Inclusion (n=379) 74% 56% Quality (n=107) 12% 18% 19% 29% 15% 32% 18% 84% 9% 7% 60% 23% 62% 18% 26% 70% Positive p. 50 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 25% 50% 13% 20% 27% Ops Management (n=44) Planned Care and Outpatient Services (n=426) 17% 57% ICS South (n=631) People & Organisational Effectiveness (n=102) 29% 63% 54% 16% 13% 60% ICS North (n=532) Integrated Facilities Management Services (n=216) 26% 19% Neutral Negative 12% 11%

Your job Q 4 e. Able to meet conflicting demands on my time at work Your organisation (n=2541) 45% Chief Executives & Exec Team (n=23) 52% Estates (n=42) 44% 48% 59% 38% 46% 33% 27% 14% 20% 24% 20% 38% 24% 50% Positive p. 51 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 34% 19% Ops Management (n=44) Quality (n=107) 40% 23% 59% Planned Care and Outpatient Services (n=423) 20% 25% Integrated Facilities Management Services (n=214) People & Organisational Effectiveness (n=103) 21% 35% 34% ICS South (n=630) 26% 24% 46% ICS North (n=531) 32% 22% 55% Finance, Information and Strategy (n=46) Health Wellbeing & Inclusion (n=378) 23% 30% 23% Neutral 27% Negative

Your job Q 4 f. Have adequate materials, supplies and equipment to do my work Your organisation (n=2540) 63% 18% Chief Executives & Exec Team (n=23) Estates (n=42) 83% Health Wellbeing & Inclusion (n=379) ICS North (n=531) ICS South (n=627) Integrated Facilities Management Services (n=215) Planned Care and Outpatient Services (n=424) Quality (n=107) 9% 14% 11% 4% 58% 18% 62% 24% 20% 65% 18% 17% 61% 20% 18% 19% 82% 11% 7% 64% 16% 61% 21% 18% 68% Positive p. 52 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 14% 85% Ops Management (n=44) People & Organisational Effectiveness (n=102) 9% 71% Finance, Information and Strategy (n=46) 19% 21% Neutral Negative 10%

Your job Q 4 g. Enough staff at organisation to do my job properly Your organisation (n=2539) 38% 21% Chief Executives & Exec Team (n=22) Estates (n=42) 59% Health Wellbeing & Inclusion (n=377) 27% Quality (n=107) 52% 18% 43% 37% 31% 52% 28% 34% 27% 25% 21% 35% 21% Positive 20% 47% 43% p. 53 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 44% 20% 34% Planned Care and Outpatient Services (n=426) 24% 21% Ops Management (n=44) People & Organisational Effectiveness (n=103) 40% 26% 38% ICS South (n=627) 32% 24% 50% ICS North (n=530) Integrated Facilities Management Services (n=215) 9% 36% Finance, Information and Strategy (n=46) 40% Neutral 36% 44% Negative

Your job Q 4 h. Team members have a set of shared objectives Your organisation (n=2534) 71% Chief Executives & Exec Team (n=23) 70% Estates (n=42) 71% 19% 13% 10% 17% 19% 10% Finance, Information and Strategy (n=45) 67% Health Wellbeing & Inclusion (n=378) 68% 22% 10% ICS North (n=528) 69% 20% 11% ICS South (n=627) Integrated Facilities Management Services (n=213) Ops Management (n=43) People & Organisational Effectiveness (n=103) Planned Care and Outpatient Services (n=426) Quality (n=106) 73% 19% 62% 23% 77% 8% 14% 7% 69% 16% 15% 79% 17% 15% 72% Positive p. 54 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 20% 16% Neutral Negative 6% 12%

Your job Q 4 i. Team members often meet to discuss the team's effectiveness Your organisation (n=2542) 69% Chief Executives & Exec Team (n=23) 74% Estates (n=42) 74% Finance, Information and Strategy (n=46) 72% Health Wellbeing & Inclusion (n=378) 71% ICS North (n=531) Integrated Facilities Management Services (n=214) Ops Management (n=44) People & Organisational Effectiveness (n=102) Planned Care and Outpatient Services (n=425) Quality (n=107) 17% 13% 17% 14% 77% 11% 76% 13% 70% 14% Neutral 13% 16% 13% 32% 9% 74% 12% 17% 23% Positive p. 55 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 9% 15% 73% 44% 16% 14% 65% ICS South (n=630) 15% Negative 14% 16% 11% 16%

Your job Q 4 j. I receive the respect I deserve from my colleagues at work Your organisation (n=2546) 76% Chief Executives & Exec Team (n=23) Estates (n=42) Finance, Information and Strategy (n=46) 16% 78% 8% 17% 64% 26% 4% 10% 80% 20% Health Wellbeing & Inclusion (n=378) 73% 17% 10% ICS North (n=532) 75% 10% ICS South (n=630) Integrated Facilities Management Services (n=216) Ops Management (n=44) People & Organisational Effectiveness (n=102) Planned Care and Outpatient Services (n=426) Quality (n=107) 80% 69% 23% 80% 11% 76% 15% 79% 14% 74% Positive p. 56 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 14% 16% Neutral Negative 6% 8% 9% 9% 8% 10%

Your job Q 5 a. Satisfied with recognition for good work Your organisation (n=2541) 60% Chief Executives & Exec Team (n=23) Estates (n=41) 74% ICS North (n=530) ICS South (n=632) Integrated Facilities Management Services (n=216) Ops Management (n=44) People & Organisational Effectiveness (n=103) Planned Care and Outpatient Services (n=421) Quality (n=107) 32% 20% 52% 26% 55% 18% 24% 63% 15% 21% 73% 16% 18% 67% 17% 65% 22% 72% 19% Neutral 13% 22% 26% 61% 13% 20% 67% Positive p. 57 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 16% 13% 49% Finance, Information and Strategy (n=46) Health Wellbeing & Inclusion (n=378) 23% Negative 9% 17% 14% 9%

Your job Q 5 b. Satisfied with support from immediate manager Your organisation (n=2542) 71% Chief Executives & Exec Team (n=23) 15% 83% 13% 4% 13% Estates (n=41) 76% 17% Finance, Information and Strategy (n=46) 74% 20% Health Wellbeing & Inclusion (n=378) ICS North (n=529) ICS South (n=631) Integrated Facilities Management Services (n=217) 70% 67% Planned Care and Outpatient Services (n=423) Quality (n=107) 15% 61% 20% 7% 16% 15% 11% 18% 89% 5%7% 71% 17% 77% 12% 74% Positive p. 58 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 18% 73% Ops Management (n=44) People & Organisational Effectiveness (n=103) 14% 7% 15% Neutral Negative 12% 11%

Your job Q 5 c. Satisfied with support from colleagues Your organisation (n=2540) 85% Chief Executives & Exec Team (n=23) Estates (n=40) 11% 4% 91% 9% 80% Finance, Information and Strategy (n=46) 13% 89% 8% 9% 2% Health Wellbeing & Inclusion (n=378) 85% 10% 5% ICS North (n=530) 86% 11% 3% ICS South (n=630) Integrated Facilities Management Services (n=217) 88% 9% 3% 78% Ops Management (n=44) 14% 91% 8% 5%5% People & Organisational Effectiveness (n=102) 84% 13% 3% Planned Care and Outpatient Services (n=423) 86% 10% 4% Quality (n=107) 78% Positive p. 59 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 16% Neutral Negative 7%

Your job Q 5 d. Satisfied with amount of responsibility given Your organisation (n=2538) 77% Chief Executives & Exec Team (n=23) 74% Estates (n=41) 76% Finance, Information and Strategy (n=46) 76% Health Wellbeing & Inclusion (n=376) ICS North (n=528) ICS South (n=630) Integrated Facilities Management Services (n=217) Planned Care and Outpatient Services (n=423) Quality (n=107) 9% 17% 7% 22% 73% 11% 15% 13% 71% 23% 91% 6% 6% 5%5% 78% 13% 82% 12% 79% 12% Neutral 2% 19% 81% Positive p. 60 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 9% 17% 70% Ops Management (n=44) People & Organisational Effectiveness (n=103) 15% Negative 10% 7% 8%

Your job Q 5 e. Satisfied with opportunities to use skills Your organisation (n=2532) 73% 16% 11% Chief Executives & Exec Team (n=23) 74% 13% Estates (n=40) Finance, Information and Strategy (n=46) 68% 20% 74% Health Wellbeing & Inclusion (n=378) 69% ICS North (n=528) 71% ICS South (n=626) Integrated Facilities Management Services (n=215) 22% 16% 15% 67% 4% 15% 14% 77% Ops Management (n=44) 13% 25% 84% 8% 7% 7% 9% People & Organisational Effectiveness (n=103) 76% Planned Care and Outpatient Services (n=422) 76% 14% 10% Quality (n=107) 78% 12% 10% Positive p. 61 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 11% Neutral Negative 14%

Your job Q 5 f. Satisfied with extent organisation values my work Your organisation (n=2526) 52% 27% Chief Executives & Exec Team (n=23) 74% Estates (n=40) 17% 60% Finance, Information and Strategy (n=46) 15% 70% 44% 30% ICS North (n=527) 44% 26% Integrated Facilities Management Services (n=213) Ops Management (n=44) 54% 46% 57% 19% 18% 20% 27% 61% Positive p. 62 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 29% 68% Planned Care and Outpatient Services (n=418) 23% Neutral 15% 27% 35% 58% Quality (n=107) 25% 26% People & Organisational Effectiveness (n=103) 9% 15% Health Wellbeing & Inclusion (n=376) ICS South (n=629) 22% Negative 14% 21% 16%

Your job Q 5 g. Satisfied with level of pay Your organisation (n=2537) 41% 25% Chief Executives & Exec Team (n=23) 65% Estates (n=41) 17% 41% Finance, Information and Strategy (n=46) Health Wellbeing & Inclusion (n=378) 33% 32% 61% 34% 37% ICS South (n=629) 39% Integrated Facilities Management Services (n=215) People & Organisational Effectiveness (n=103) Planned Care and Outpatient Services (n=421) Quality (n=107) 49% 34% 25% 61% 26% 30% 52% 20% 46% 33% 21% Neutral 9% 27% 25% Positive p. 63 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 38% 27% 43% 22% 38% 24% Ops Management (n=44) 27% 17% 28% ICS North (n=530) 17% 33% Negative

Your job Q 5 h. Satisfied with opportunities for flexible working patterns Your organisation (n=2531) 62% Chief Executives & Exec Team (n=23) 57% ICS North (n=529) 57% 60% 21% 17% 27% 51% 13% 33% 16% 91% 7%2% 73% 12% 75% 17% 60% Positive 22% Neutral 2% 17% 26% Planned Care and Outpatient Services (n=420) p. 64 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 7% 22% Ops Management (n=44) Quality (n=107) 24% 76% Health Wellbeing & Inclusion (n=377) People & Organisational Effectiveness (n=102) 9% 4% 73% Finance, Information and Strategy (n=46) Integrated Facilities Management Services (n=215) 14% 87% Estates (n=41) ICS South (n=627) 23% Negative 16% 8% 18%

Your job Q 6 a. I have realistic time pressures Your organisation (n=2537) Chief Executives & Exec Team (n=23) 25% 30% Estates (n=41) 24% Finance, Information and Strategy (n=46) 26% Health Wellbeing & Inclusion (n=378) ICS North (n=528) ICS South (n=628) 39% 56% 34% 43% 34% 44% People & Organisational Effectiveness (n=103) 24% Planned Care and Outpatient Services (n=422) 24% 31% 44% 52% 33% 48% 28% 55% Positive Neutral 12% 25% 43% 21% p. 65 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 17% 48% 25% 23% 20% 57% 22% Ops Management (n=44) 29% 30% 18% Integrated Facilities Management Services (n=217) Quality (n=107) 46% 24% Negative

Your job Q 6 b. I have a choice in deciding how to do my work Your organisation (n=2538) 66% 24% Chief Executives & Exec Team (n=23) 83% Estates (n=41) Finance, Information and Strategy (n=46) Health Wellbeing & Inclusion (n=378) ICS North (n=527) ICS South (n=629) Integrated Facilities Management Services (n=218) 10% 9% 85% 9% 10% 5% 65% 26% 60% 9% 26% 63% 14% 27% 70% 10% 23% 67% 7% 23% 11% Ops Management (n=44) 80% 14% People & Organisational Effectiveness (n=103) 78% 19% Planned Care and Outpatient Services (n=423) Quality (n=106) 59% 27% 73% Positive p. 66 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 3% 14% 17% Neutral 7% Negative 10%

Your job Q 6 c. Relationships at work are unstrained Your organisation (n=2532) 49% Chief Executives & Exec Team (n=23) Estates (n=41) Finance, Information and Strategy (n=46) Health Wellbeing & Inclusion (n=376) ICS North (n=526) ICS South (n=628) Integrated Facilities Management Services (n=218) Ops Management (n=44) People & Organisational Effectiveness (n=102) Planned Care and Outpatient Services (n=421) Quality (n=107) 17% 61% 30% 49% 29% 43% 39% 15% 41% 43% 19% 34% 50% 23% 35% 54% 31% 59% 30% 55% 34% 59% 27% 51% 37% Neutral 9% 22% 41% Positive p. 67 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 34% Negative 15% 11% 14% 11%

Your job Q 7 a. Satisfied with quality of care I give to patients/service users Your organisation (n=2130) 84% 9% 7% 85% 15% Chief Executives & Exec Team (n=6) Estates (n=20) Finance, Information and Strategy (n=7) Health Wellbeing & Inclusion (n=343) 81% ICS North (n=498) 82% ICS South (n=600) 8% 11% 9% 88% 9% 7% 6% Integrated Facilities Management Services (n=132) 83% 14% Ops Management (n=16) 81% 6% 13% People & Organisational Effectiveness (n=39) 82% 15% 3% 10% 5% 14% 5% Planned Care and Outpatient Services (n=403) Quality (n=66) 84% 82% Positive p. 68 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 Neutral Negative 3%

Your job Q 7 b. Feel my role makes a difference to patients/service users Your organisation (n=2348) 91% Chief Executives & Exec Team (n=20) 80% Estates (n=31) Finance, Information and Strategy (n=18) 10% 84% 16% 61% Health Wellbeing & Inclusion (n=361) 33% 84% ICS North (n=514) 6% 13% 4% 90% ICS South (n=616) 6%3% 96% Integrated Facilities Management Services (n=173) 3% 1% 83% Ops Management (n=33) 14% 94% People & Organisational Effectiveness (n=74) 11% 4% 93% Quality (n=94) 5% 1% 96% Positive 3% 6% 85% Planned Care and Outpatient Services (n=414) p. 69 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 7%2% Neutral 4% Negative

Your job Q 7 c. Able to provide the care I aspire to Your organisation (n=2103) 69% 17% 14% Chief Executives & Exec Team (n=6) Estates (n=18) 56% 39% 6% Finance, Information and Strategy (n=6) Health Wellbeing & Inclusion (n=338) ICS North (n=495) 59% 20% 66% ICS South (n=597) 75% Integrated Facilities Management Services (n=127) 73% Ops Management (n=14) People & Organisational Effectiveness (n=42) Planned Care and Outpatient Services (n=398) Quality (n=62) 15% 19% 14% 11% 24% 79% 7% 60% 24% 71% 68% Positive p. 70 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 21% Neutral 2% 14% 17% 18% 11% 24% 8% Negative

Your managers Q 8 a. My immediate manager encourages me at work Your organisation (n=2531) 71% Chief Executives & Exec Team (n=23) Estates (n=41) 78% 69% ICS North (n=524) 68% ICS South (n=630) Ops Management (n=44) 13% 27% 80% Health Wellbeing & Inclusion (n=375) 10% 9% 71% Finance, Information and Strategy (n=45) Integrated Facilities Management Services (n=219) 19% 2% 16% 21% 10% 19% 73% 12% 19% 58% 4% 29% 9% 13% 82% 11% 7% People & Organisational Effectiveness (n=102) 75% 18% 8% Planned Care and Outpatient Services (n=422) 76% 14% 11% Quality (n=106) 79% Positive p. 71 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 13% Neutral Negative 8%

Your managers Q 8 b. Immediate manager can be counted on to help with difficult tasks Your organisation (n=2529) 73% Chief Executives & Exec Team (n=23) Planned Care and Outpatient Services (n=423) Quality (n=106) p. 72 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 19% 70% 15% 19% 76% 15% 62% 22% 11% 9% 16% 86% 5%9% 71% 22% 78% 13% 74% Positive 5% 11% 7% 67% Ops Management (n=44) People & Organisational Effectiveness (n=102) 17% 82% ICS South (n=631) Integrated Facilities Management Services (n=216) 4%9% 78% Finance, Information and Strategy (n=45) ICS North (n=523) 11% 87% Estates (n=41) Health Wellbeing & Inclusion (n=375) 16% 14% Neutral Negative 8% 9% 12%

Your managers Q 8 c. Immediate manager gives clear feedback on my work Your organisation (n=2528) 65% Chief Executives & Exec Team (n=23) 87% Estates (n=41) 64% ICS North (n=523) 63% Integrated Facilities Management Services (n=217) 22% 21% 28% Planned Care and Outpatient Services (n=422) 67% 14% 13% 7% 7% 20% 22% 74% Positive 16% 18% 86% 67% 7% 16% 22% 54% People & Organisational Effectiveness (n=102) p. 73 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 9% 66% Ops Management (n=44) Quality (n=106) 24% 76% Health Wellbeing & Inclusion (n=375) 13% 4%9% 68% Finance, Information and Strategy (n=45) ICS South (n=630) 21% 16% Neutral Negative 14% 11% 10%

Your managers Q 8 d. Immediate manager asks for my opinion before making decisions that affect my work Your organisation (n=2524) 57% 24% Chief Executives & Exec Team (n=23) 87% Estates (n=41) ICS North (n=523) 32% 76% 26% 51% 58% People & Organisational Effectiveness (n=102) Planned Care and Outpatient Services (n=422) Quality (n=106) 25% 17% 24% 82% 9% 68% 20% 62% 21% 70% Positive p. 74 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 22% 32% Ops Management (n=44) 11% 27% 44% 7% 13% 53% ICS South (n=628) Integrated Facilities Management Services (n=216) 4%9% 61% Finance, Information and Strategy (n=45) Health Wellbeing & Inclusion (n=374) 19% 15% Neutral Negative 9% 13% 17% 15%

Your managers Q 8 e. Immediate manager supportive in personal crisis Your organisation (n=2523) 78% 16% 6% Chief Executives & Exec Team (n=23) 87% 13% Estates (n=41) 88% 12% Finance, Information and Strategy (n=45) 89% 7% 4% Health Wellbeing & Inclusion (n=375) 74% 19% 7% ICS North (n=522) 75% 18% 7% ICS South (n=626) Integrated Facilities Management Services (n=218) 79% 15% 72% Ops Management (n=44) 20% 6% 8% 91% 5%5% People & Organisational Effectiveness (n=102) 81% 13% 6% Planned Care and Outpatient Services (n=421) 81% 15% 4% Quality (n=106) 88% Positive p. 75 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 9% 3% Neutral Negative

Your managers Q 8 f. Immediate manager takes a positive interest in my health & well-being Your organisation (n=2527) 73% Chief Executives & Exec Team (n=23) Estates (n=41) 18% 9% 87% 9% 4% 76% Finance, Information and Strategy (n=45) 20% 82% 9% 5% 9% Health Wellbeing & Inclusion (n=375) 71% 19% 10% ICS North (n=523) 70% 18% 12% ICS South (n=628) Integrated Facilities Management Services (n=218) 72% 67% Ops Management (n=44) People & Organisational Effectiveness (n=102) Planned Care and Outpatient Services (n=423) Quality (n=105) 10% 23% 10% 86% 9% 5% 79% 15% 77% 16% 80% Positive p. 76 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 18% 12% Neutral Negative 6% 8% 8%

Your managers Q 8 g. Immediate manager values my work Your organisation (n=2526) 74% 18% Chief Executives & Exec Team (n=23) Estates (n=41) 96% ICS North (n=521) ICS South (n=630) Integrated Facilities Management Services (n=218) 15% 87% 69% 17% 11% 20% 10% 74% 19% 69% 22% 93% 19% Planned Care and Outpatient Services (n=421) 78% 15% Quality (n=106) 79% 14% p. 77 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 Neutral 7% 9% 2% 5% 75% Positive 5% 7% 7% 72% Ops Management (n=43) People & Organisational Effectiveness (n=102) 4% 80% Finance, Information and Strategy (n=45) Health Wellbeing & Inclusion (n=376) 8% Negative 6% 7% 7%

Your managers Q 9 a. I know who senior managers are Your organisation (n=2532) 88% Chief Executives & Exec Team (n=23) 7% 5% 100% Estates (n=41) 90% Finance, Information and Strategy (n=46) 7% 2% 98% Health Wellbeing & Inclusion (n=376) 2% 91% 7% 3% ICS North (n=523) 88% 7% 5% ICS South (n=630) 87% 7% 6% Integrated Facilities Management Services (n=217) 78% Ops Management (n=44) 14% 98% 8% 2% People & Organisational Effectiveness (n=102) 89% 5%6% Planned Care and Outpatient Services (n=423) 89% 7% 4% Quality (n=107) 93% Positive p. 78 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 Neutral 3% 5% Negative

Your managers Q 9 b. Communication between senior management and staff is effective Your organisation (n=2532) 46% 31% Chief Executives & Exec Team (n=23) 83% Estates (n=41) 13% 59% Finance, Information and Strategy (n=46) 29% 54% Health Wellbeing & Inclusion (n=375) 28% 43% ICS North (n=525) 31% 38% ICS South (n=629) Integrated Facilities Management Services (n=219) 23% 48% Ops Management (n=44) Planned Care and Outpatient Services (n=422) 53% 23% 16% 25% Neutral 14% 29% 31% 58% Positive p. 79 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 30% 64% 55% Quality (n=106) 23% 38% People & Organisational Effectiveness (n=102) 17% 28% 30% 32% 12% 26% 34% Negative 4% 16% 17%

Your managers Q 9 c. Senior managers try to involve staff in important decisions Your organisation (n=2534) 42% 31% Chief Executives & Exec Team (n=23) 87% Estates (n=41) 32% 48% Health Wellbeing & Inclusion (n=376) 27% 41% Ops Management (n=44) 37% 68% 20% 54% 19% 47% 51% 19% 28% Neutral 11% 27% 34% Positive p. 80 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 32% 31% 22% Quality (n=107) 30% 34% 42% Planned Care and Outpatient Services (n=423) 17% 27% 34% People & Organisational Effectiveness (n=102) 15% 35% 44% ICS South (n=629) Integrated Facilities Management Services (n=218) 9% 4% 54% Finance, Information and Strategy (n=46) ICS North (n=525) 27% Negative 21%

Your managers Q 9 d. Senior managers act on staff feedback Your organisation (n=2529) 40% 37% Chief Executives & Exec Team (n=23) 83% Estates (n=41) ICS North (n=523) 49% 48% 31% 37% 26% People & Organisational Effectiveness (n=102) 25% 38% 40% Ops Management (n=44) 22% 38% 31% 4% 10% 37% ICS South (n=628) Integrated Facilities Management Services (n=217) 13% 41% Finance, Information and Strategy (n=46) Health Wellbeing & Inclusion (n=376) 23% 48% 26% 59% 34% 52% 24% 7% 25% Planned Care and Outpatient Services (n=422) 48% 36% 16% Quality (n=107) 50% 34% 17% Positive p. 81 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 Neutral Negative

Your health wellbeing and safety at work Q 10 b. Don't work any additional paid hours per week for this organisation, over and above contracted hours Your organisation (n=2394) 82% Chief Executives & Exec Team (n=21) Estates (n=41) 100% 66% 34% Finance, Information and Strategy (n=46) 98% Health Wellbeing & Inclusion (n=351) 17% 76% ICS South (n=596) 24% 81% 19% 61% Ops Management (n=44) 39% 98% People & Organisational Effectiveness (n=103) 2% 95% Planned Care and Outpatient Services (n=406) 5% 87% Quality (n=101) 13% 93% Positive p. 82 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 2% 83% ICS North (n=486) Integrated Facilities Management Services (n=199) 18% Neutral 7% Negative

Your health wellbeing and safety at work Q 10 c. Don't work any additional unpaid hours per week for this organisation, over and above contracted hours Your organisation (n=2421) Chief Executives & Exec Team (n=23) 38% 22% 78% Estates (n=41) 39% Finance, Information and Strategy (n=46) Health Wellbeing & Inclusion (n=356) 62% 61% 43% 57% 33% 67% ICS North (n=498) 36% 64% ICS South (n=597) 34% 66% Integrated Facilities Management Services (n=203) Ops Management (n=43) People & Organisational Effectiveness (n=102) 70% 30% 70% 23% Planned Care and Outpatient Services (n=411) Quality (n=101) 30% 77% 45% 55% 30% 70% Positive p. 83 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 Neutral Negative

Your health wellbeing and safety at work Q 11 a. Organisation definitely takes positive action on health and well-being Your organisation (n=2511) 38% 55% Chief Executives & Exec Team (n=23) Estates (n=41) 78% 17% 34% Finance, Information and Strategy (n=46) Health Wellbeing & Inclusion (n=371) 7% 56% 10% 48% 50% 30% 60% 34% 57% ICS South (n=624) 33% 60% Ops Management (n=44) People & Organisational Effectiveness (n=102) Planned Care and Outpatient Services (n=420) Quality (n=106) 41% 7% 6% 45% 42% 53% 46% 49% 43% 53% Positive p. 84 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 9% 53% 52% Neutral 2% 10% ICS North (n=519) Integrated Facilities Management Services (n=215) 4% Negative 2% 5% 4% 4%

Your health wellbeing and safety at work Q 11 b. In last 12 months, have not experienced musculoskeletal (MSK) problems as a result of work activities Your organisation (n=2513) Chief Executives & Exec Team (n=23) 73% 27% 65% 35% Estates (n=41) 88% 12% Finance, Information and Strategy (n=46) 87% 13% Health Wellbeing & Inclusion (n=372) ICS North (n=520) ICS South (n=623) Integrated Facilities Management Services (n=214) Ops Management (n=44) People & Organisational Effectiveness (n=102) Planned Care and Outpatient Services (n=421) Quality (n=107) 76% 66% 34% 72% 28% 77% 23% 82% 18% 75% 25% 73% 27% 77% Positive p. 85 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 24% 23% Neutral Negative

Your health wellbeing and safety at work Q 11 c. Not felt unwell due to work related stress in last 12 months Your organisation (n=2517) 60% Chief Executives & Exec Team (n=23) Estates (n=41) 40% 74% 26% 63% Finance, Information and Strategy (n=46) 37% 72% 28% Health Wellbeing & Inclusion (n=373) 51% 49% ICS North (n=520) 52% 48% ICS South (n=624) 64% Integrated Facilities Management Services (n=217) 71% Ops Management (n=44) People & Organisational Effectiveness (n=101) 36% 29% 75% 25% 52% 48% Planned Care and Outpatient Services (n=421) 65% 35% Quality (n=107) 64% 36% Positive p. 86 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 Neutral Negative

Your health wellbeing and safety at work Q 11 d. In last 3 months, have not come to work when not feeling well enough to perform duties Your organisation (n=2472) 44% Chief Executives & Exec Team (n=23) 56% 52% Estates (n=40) 48% 58% Finance, Information and Strategy (n=46) 43% 70% 30% Health Wellbeing & Inclusion (n=369) 43% 57% ICS North (n=522) 44% 56% ICS South (n=619) Integrated Facilities Management Services (n=183) 41% 59% 35% 65% Ops Management (n=43) People & Organisational Effectiveness (n=102) 58% 42% 39% 61% Planned Care and Outpatient Services (n=419) 49% 51% Quality (n=106) 51% 49% Positive p. 87 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 Neutral Negative

Your health wellbeing and safety at work Q 11 e. Not felt pressure from manager to come to work when not feeling well enough Your organisation (n=1343) 77% Chief Executives & Exec Team (n=11) Estates (n=17) Finance, Information and Strategy (n=13) Health Wellbeing & Inclusion (n=209) ICS North (n=288) ICS South (n=359) Integrated Facilities Management Services (n=111) 23% 100% 59% 41% 62% 38% 69% 31% 72% 28% 80% 20% 74% Ops Management (n=18) 26% 83% People & Organisational Effectiveness (n=60) 17% 90% 10% Planned Care and Outpatient Services (n=207) 80% 20% Quality (n=50) 82% 18% Positive p. 88 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 Neutral Negative

Your health wellbeing and safety at work Q 11 f. Not felt pressure from colleagues to come to work when not feeling well enough Your organisation (n=1346) 82% 18% Chief Executives & Exec Team (n=11) 82% 18% Estates (n=17) 88% Finance, Information and Strategy (n=13) Health Wellbeing & Inclusion (n=209) ICS North (n=288) 92% 18% 85% 15% 76% 24% 94% People & Organisational Effectiveness (n=60) 6% 90% Planned Care and Outpatient Services (n=207) 10% 82% 18% 73% Positive p. 89 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 22% 82% Ops Management (n=18) Quality (n=51) 8% 78% ICS South (n=360) Integrated Facilities Management Services (n=112) 12% 27% Neutral Negative

Your health wellbeing and safety at work Q 11 g. Not put myself under pressure to come to work when not feeling well enough Your organisation (n=1353) 6% 94% Chief Executives & Exec Team (n=11) Estates (n=17) Finance, Information and Strategy (n=13) 100% 6% 94% 15% 85% Health Wellbeing & Inclusion (n=210) 3% 97% ICS North (n=289) 5% 95% ICS South (n=359) Integrated Facilities Management Services (n=115) 7% 93% 12% 88% Ops Management (n=18) 100% People & Organisational Effectiveness (n=60) 8% 92% Planned Care and Outpatient Services (n=209) 6% 94% Quality (n=52) 4% 96% Positive p. 90 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 Neutral Negative

Your health wellbeing and safety at work Q 12 a. Not experienced physical violence from patients/service users, their relatives or other members of the public Your organisation (n=2514) 91% Chief Executives & Exec Team (n=23) 100% Estates (n=40) 100% Finance, Information and Strategy (n=46) 100% Health Wellbeing & Inclusion (n=370) ICS North (n=524) 9% 94% 6% 77% ICS South (n=624) 23% 90% Integrated Facilities Management Services (n=214) 10% 96% Ops Management (n=44) 4% 100% People & Organisational Effectiveness (n=101) 98% 2% Planned Care and Outpatient Services (n=421) 97% 3% Quality (n=107) 96% 4% Positive p. 91 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 Neutral Negative

Your health wellbeing and safety at work Q 12 b. Not experienced physical violence from managers Your organisation (n=2446) 100% Chief Executives & Exec Team (n=23) 100% Estates (n=39) 100% Finance, Information and Strategy (n=46) 100% Health Wellbeing & Inclusion (n=357) 100% ICS North (n=504) 99% ICS South (n=610) 100% Integrated Facilities Management Services (n=210) 0% 1% 99% Ops Management (n=44) 1% 100% People & Organisational Effectiveness (n=100) 99% 1% Planned Care and Outpatient Services (n=408) 100% 0% 99% 1% Quality (n=105) Positive p. 92 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 Neutral Negative

Your health wellbeing and safety at work Q 12 c. Not experienced physical violence from other colleagues Your organisation (n=2454) 99% Chief Executives & Exec Team (n=23) 100% Estates (n=39) 100% Finance, Information and Strategy (n=46) 100% 1% Health Wellbeing & Inclusion (n=360) 98% 2% ICS North (n=504) 99% 1% ICS South (n=614) 100% 0% 99% 1% Integrated Facilities Management Services (n=209) Ops Management (n=44) 100% People & Organisational Effectiveness (n=99) Planned Care and Outpatient Services (n=412) Quality (n=104) Positive p. 93 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 97% 3% 100% 0% 99% 1% Neutral Negative

Your health wellbeing and safety at work Q 12 d. Last experience of physical violence reported Your organisation (n=196) 82% 18% Chief Executives & Exec Team (n=0) Estates (n=0) Finance, Information and Strategy (n=0) Health Wellbeing & Inclusion (n=21) 86% ICS North (n=103) ICS South (n=54) 14% 88% 12% 81% 19% Integrated Facilities Management Services (n=4) Ops Management (n=0) People & Organisational Effectiveness (n=2) Planned Care and Outpatient Services (n=10) Quality (n=2) Positive p. 94 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 Neutral Negative

Your health wellbeing and safety at work Q 13 a. Not experienced harassment, bullying or abuse from patients/service users, their relatives or members of the public Your organisation (n=2511) 78% 22% Chief Executives & Exec Team (n=23) 100% Estates (n=40) 95% Finance, Information and Strategy (n=46) 5% 100% Health Wellbeing & Inclusion (n=372) 73% 27% ICS North (n=525) 73% 27% ICS South (n=623) 73% 27% Integrated Facilities Management Services (n=216) 83% Ops Management (n=43) 100% People & Organisational Effectiveness (n=100) Planned Care and Outpatient Services (n=418) 92% 8% 79% Quality (n=105) 21% 89% Positive p. 95 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 17% 11% Neutral Negative

Your health wellbeing and safety at work Q 13 b. Not experienced harassment, bullying or abuse from managers Your organisation (n=2458) 92% Chief Executives & Exec Team (n=23) 8% 100% Estates (n=39) 87% Finance, Information and Strategy (n=45) 13% 91% 9% Health Wellbeing & Inclusion (n=363) 88% 12% ICS North (n=509) 89% 11% ICS South (n=615) 95% Integrated Facilities Management Services (n=207) 93% Ops Management (n=43) 7% 91% People & Organisational Effectiveness (n=99) 9% 88% Planned Care and Outpatient Services (n=410) 12% 95% Quality (n=105) 5% 92% Positive p. 96 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 5% Neutral 8% Negative

Your health wellbeing and safety at work Q 13 c. Not experienced harassment, bullying or abuse from other colleagues Your organisation (n=2455) 85% Chief Executives & Exec Team (n=23) 91% Estates (n=39) 9% 95% Finance, Information and Strategy (n=45) Health Wellbeing & Inclusion (n=362) 15% 5% 89% 11% 79% ICS North (n=509) 21% 84% ICS South (n=612) 16% 87% Integrated Facilities Management Services (n=210) 13% 84% Ops Management (n=42) 16% 90% 10% People & Organisational Effectiveness (n=99) 87% 13% Planned Care and Outpatient Services (n=411) 89% 11% Quality (n=103) 84% Positive p. 97 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 16% Neutral Negative

Your health wellbeing and safety at work Q 13 d. Last experience of harassment/bullying/abuse reported Your organisation (n=708) 53% 47% Chief Executives & Exec Team (n=2) Estates (n=3) Finance, Information and Strategy (n=5) Health Wellbeing & Inclusion (n=139) 48% ICS North (n=164) 52% 61% ICS South (n=183) 39% 56% Integrated Facilities Management Services (n=55) 44% 47% 53% Ops Management (n=6) People & Organisational Effectiveness (n=17) 35% 65% Planned Care and Outpatient Services (n=107) 52% 48% Quality (n=27) 52% 48% Positive p. 98 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 Neutral Negative

Your health wellbeing and safety at work Q 14. Organisation acts fairly: career progression Your organisation (n=1754) 89% Chief Executives & Exec Team (n=18) Estates (n=29) 11% 100% 76% 24% Finance, Information and Strategy (n=33) 100% Health Wellbeing & Inclusion (n=233) 86% 14% ICS North (n=360) 85% 15% ICS South (n=457) 91% 9% Integrated Facilities Management Services (n=138) 91% 9% Ops Management (n=32) 91% 9% People & Organisational Effectiveness (n=77) 81% Planned Care and Outpatient Services (n=300) 92% Quality (n=77) 8% 86% Positive p. 99 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 19% 14% Neutral Negative

Your health wellbeing and safety at work Q 15 a. Not experienced discrimination from patients/service users, their relatives or other members of the public Your organisation (n=2499) 97% Chief Executives & Exec Team (n=23) 100% Estates (n=38) 100% Finance, Information and Strategy (n=46) 100% 3% Health Wellbeing & Inclusion (n=369) 97% 3% ICS North (n=518) 98% 2% ICS South (n=620) 96% Integrated Facilities Management Services (n=215) 4% 99% 1% Ops Management (n=43) 100% People & Organisational Effectiveness (n=101) 100% Planned Care and Outpatient Services (n=419) 97% 3% Quality (n=107) 99% 1% Positive p. 100 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 Neutral Negative

Your health wellbeing and safety at work Q 15 b. Not experienced discrimination from manager/team leader or other colleagues Your organisation (n=2487) 95% Chief Executives & Exec Team (n=23) 5% 100% Estates (n=38) 97% Finance, Information and Strategy (n=45) 3% 100% Health Wellbeing & Inclusion (n=367) 95% ICS North (n=518) 93% 5% 7% ICS South (n=615) 97% 3% Integrated Facilities Management Services (n=211) 96% 4% Ops Management (n=44) 91% 9% People & Organisational Effectiveness (n=100) 89% 11% Planned Care and Outpatient Services (n=419) 97% Quality (n=107) 93% Positive p. 101 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 3% Neutral 7% Negative

Your health wellbeing and safety at work Q 16 a. In last month, have not seen errors/near misses/incidents that could hurt staff Your organisation (n=2495) 89% 11% Chief Executives & Exec Team (n=23) 96% 4% Estates (n=39) 97% 3% Finance, Information and Strategy (n=46) 98% 2% Health Wellbeing & Inclusion (n=367) ICS North (n=516) 92% 8% 81% 19% ICS South (n=622) 91% 9% Integrated Facilities Management Services (n=212) 91% 9% Ops Management (n=43) 98% People & Organisational Effectiveness (n=101) 86% Planned Care and Outpatient Services (n=419) 14% 93% Quality (n=107) 7% 87% Positive p. 102 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 2% 13% Neutral Negative

Your health wellbeing and safety at work Q 16 b. In last month, have not seen errors/near misses/incidents that could hurt patients Your organisation (n=2486) 83% Chief Executives & Exec Team (n=23) 17% 91% Estates (n=39) 100% Finance, Information and Strategy (n=46) 100% Health Wellbeing & Inclusion (n=368) ICS North (n=517) ICS South (n=619) 86% 14% 72% 28% 80% Integrated Facilities Management Services (n=205) 20% 94% Ops Management (n=44) 6% 100% People & Organisational Effectiveness (n=101) 93% Planned Care and Outpatient Services (n=418) 7% 88% Quality (n=106) 12% 82% Positive p. 103 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 9% 18% Neutral Negative

Your health wellbeing and safety at work Q 16 c. Last error/near miss/incident seen that could hurt staff and/or patients/service users reported Your organisation (n=474) 93% 7% Chief Executives & Exec Team (n=3) Estates (n=1) Finance, Information and Strategy (n=1) Health Wellbeing & Inclusion (n=62) 94% ICS North (n=154) 93% 6% 7% ICS South (n=131) 95% 5% Integrated Facilities Management Services (n=24) 96% 4% Ops Management (n=1) People & Organisational Effectiveness (n=16) 69% Planned Care and Outpatient Services (n=59) 92% Quality (n=22) 8% 100% Positive p. 104 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 31% Neutral Negative

Your health wellbeing and safety at work Q 17 a. Organisation treats staff involved in errors fairly Your organisation (n=1972) 64% 30% Chief Executives & Exec Team (n=20) Estates (n=30) Finance, Information and Strategy (n=24) Health Wellbeing & Inclusion (n=281) ICS North (n=420) ICS South (n=506) Integrated Facilities Management Services (n=169) 90% 47% Planned Care and Outpatient Services (n=331) Quality (n=87) 3% 67% 33% 58% 60% 65% 35% 7% 30% 10% 29% 60% 6% 36% 84% 4% 10% 62% 27% 73% 24% Neutral Negative 6% 11% 25% 70% Positive p. 105 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 10% 50% Ops Management (n=31) People & Organisational Effectiveness (n=73) 6% 2% 6%

Your health wellbeing and safety at work Q 17 b. Organisation encourages reporting of errors Your organisation (n=2455) 92% Chief Executives & Exec Team (n=23) 6% 2% 96% Estates (n=40) 4% 90% Finance, Information and Strategy (n=40) 10% 85% 13% 3% Health Wellbeing & Inclusion (n=366) 91% 7%2% ICS North (n=509) 92% 6% 2% ICS South (n=610) 93% 6% 2% Integrated Facilities Management Services (n=209) 89% Ops Management (n=43) 8% 3% 100% People & Organisational Effectiveness (n=94) 91% 7%1% Planned Care and Outpatient Services (n=415) 91% 7%2% Quality (n=106) 92% 6% 2% Positive p. 106 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 Neutral Negative

Your health wellbeing and safety at work Q 17 c. Organisation takes action to ensure errors are not repeated Your organisation (n=2274) 78% Chief Executives & Exec Team (n=20) 5% 84% Finance, Information and Strategy (n=33) 73% Health Wellbeing & Inclusion (n=331) 72% ICS North (n=473) 76% ICS South (n=575) 78% 13% 3% 27% 24% 4% 18% 74% Ops Management (n=36) People & Organisational Effectiveness (n=86) 4% 95% Estates (n=38) Integrated Facilities Management Services (n=187) 18% 6% 18% 4% 2% 83% 17% 74% 19% 7% Planned Care and Outpatient Services (n=395) 83% 14% Quality (n=100) 83% 14% 3% Positive p. 107 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 Neutral Negative 3%

Your health wellbeing and safety at work Q 17 d. Staff given feedback about changes made in response to reported errors Your organisation (n=2306) 64% Chief Executives & Exec Team (n=18) 61% People & Organisational Effectiveness (n=86) 20% 14% 19% 22% 58% 13% 30% 63% 15% 58% 23% 76% 12% 23% 19% 15% 59% Positive p. 108 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 7% 24% 65% Planned Care and Outpatient Services (n=402) Quality (n=99) 6% 50% ICS North (n=478) Ops Management (n=40) 6% 24% 43% 62% Integrated Facilities Management Services (n=195) 11% 71% Health Wellbeing & Inclusion (n=344) ICS South (n=580) 14% 83% Estates (n=34) Finance, Information and Strategy (n=30) 22% 25% Neutral Negative 8% 16%

Your health wellbeing and safety at work Q 18 a. Know how to report unsafe clinical practice Your organisation (n=2332) 97% 3% Chief Executives & Exec Team (n=22) 95% 5% Estates (n=28) Finance, Information and Strategy (n=34) 93% 7% 79% 21% Health Wellbeing & Inclusion (n=348) 98% 2% ICS North (n=506) 97% 3% ICS South (n=597) 98% 2% Integrated Facilities Management Services (n=175) 97% 3% Ops Management (n=40) 100% People & Organisational Effectiveness (n=89) 91% 9% Planned Care and Outpatient Services (n=394) 97% 3% Quality (n=99) 99% 1% Positive p. 109 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 Neutral Negative

Your health wellbeing and safety at work Q 18 b. Would feel secure raising concerns about unsafe clinical practice Your organisation (n=2493) 75% Chief Executives & Exec Team (n=23) Estates (n=40) Finance, Information and Strategy (n=46) Health Wellbeing & Inclusion (n=366) 53% 67% 2% 20% 78% 12% 14% 80% 8% 14% 61% 27% 9% 5% 72% 19% 79% 15% 83% Positive 5% 12% 86% Quality (n=107) p. 110 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 10% 35% Ops Management (n=44) Planned Care and Outpatient Services (n=415) 4% 38% ICS South (n=620) People & Organisational Effectiveness (n=101) 8% 96% ICS North (n=518) Integrated Facilities Management Services (n=213) 17% 10% Neutral Negative 9% 6% 7%

Your health wellbeing and safety at work Q 18 c. Would feel confident that organisation would address concerns about unsafe clinical practice Your organisation (n=2491) 69% 23% Chief Executives & Exec Team (n=23) 87% Estates (n=40) 65% Finance, Information and Strategy (n=46) 65% Health Wellbeing & Inclusion (n=367) ICS North (n=518) ICS South (n=619) Integrated Facilities Management Services (n=211) 30% 5% 35% 25% 67% 14% 23% 72% 10% 22% 59% 6% 32% 9% 84% 14% 2% 68% Planned Care and Outpatient Services (n=415) 77% Quality (n=107) 77% Positive p. 111 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 9% 4% 60% Ops Management (n=44) People & Organisational Effectiveness (n=101) 8% 26% 18% 15% Neutral Negative 6% 5% 8%

Your personal development Q 19 a. Had appraisal/KSF review in last 12 months Your organisation (n=2463) 95% Chief Executives & Exec Team (n=23) 5% 87% 13% Estates (n=40) 95% 5% Finance, Information and Strategy (n=46) 96% 4% Health Wellbeing & Inclusion (n=361) 98% ICS North (n=514) 95% ICS South (n=612) 5% 97% Integrated Facilities Management Services (n=210) 3% 92% Ops Management (n=43) People & Organisational Effectiveness (n=98) 2% 8% 100% 76% 24% Planned Care and Outpatient Services (n=410) 97% 3% Quality (n=106) 96% 4% Positive p. 112 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 Neutral Negative

Your personal development Q 19 b. Appraisal/review definitely helped me improve how I do my job Your organisation (n=2322) 24% Chief Executives & Exec Team (n=20) Estates (n=36) 35% 3% 18% Health Wellbeing & Inclusion (n=348) 18% ICS South (n=590) Integrated Facilities Management Services (n=190) Ops Management (n=43) People & Organisational Effectiveness (n=73) Planned Care and Outpatient Services (n=393) Quality (n=102) 27% 50% 61% Finance, Information and Strategy (n=44) ICS North (n=483) 49% 15% 36% 57% 25% 51% 25% 31% 47% 29% 49% 18% 46% 21% 36% 33% 44% 29% 23% 41% 25% 30% 49% 21% 26% 47% Positive p. 113 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 28% 32% Neutral Negative

Your personal development Q 19 c. Clear work objectives definitely agreed during appraisal Your organisation (n=2320) 35% 49% Chief Executives & Exec Team (n=20) Estates (n=35) 60% 23% ICS North (n=485) 55% 34% Quality (n=102) 19% 49% 25% 11% 48% 27% 49% 43% 42% 35% 37% 15% 51% Positive Neutral 9% 22% 49% 32% p. 114 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 7% 18% 48% 39% People & Organisational Effectiveness (n=74) Planned Care and Outpatient Services (n=393) 52% 27% Ops Management (n=43) 10% 26% 41% ICS South (n=590) Integrated Facilities Management Services (n=186) 30% 51% Finance, Information and Strategy (n=44) Health Wellbeing & Inclusion (n=348) 16% 17% Negative

Your personal development Q 19 d. Appraisal/performance review: definitely left feeling work is valued Your organisation (n=2317) 36% Chief Executives & Exec Team (n=20) Estates (n=35) 44% 21% 55% 34% Finance, Information and Strategy (n=44) 40% 46% 45% 5% 20% 39% 16% Health Wellbeing & Inclusion (n=348) 30% 45% 24% ICS North (n=485) 32% 42% 25% ICS South (n=587) Integrated Facilities Management Services (n=186) 39% 28% Quality (n=102) 22% 56% People & Organisational Effectiveness (n=74) 30% 45% 37% 19% 47% Positive Neutral 14% 20% 44% 32% p. 115 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 17% 50% Ops Management (n=43) Planned Care and Outpatient Services (n=393) 44% 21% Negative

Your personal development Q 19 e. Appraisal/performance review: organisational values definitely discussed Your organisation (n=2307) 35% Chief Executives & Exec Team (n=20) Estates (n=35) Finance, Information and Strategy (n=44) 45% 25% 49% 20% 52% 32% ICS North (n=483) 34% Integrated Facilities Management Services (n=183) 19% 30% 31% Health Wellbeing & Inclusion (n=342) ICS South (n=588) 46% 27% 51% 44% 39% 34% Quality (n=102) 32% 16% 28% 30% 49% 17% 50% Positive p. 116 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 24% 40% 42% Planned Care and Outpatient Services (n=393) 16% 45% 44% People & Organisational Effectiveness (n=74) 22% 45% 31% Ops Management (n=43) 17% Neutral 18% Negative

Your personal development Q 19 f. Appraisal/performance review: training, learning or development needs identified Your organisation (n=2199) Chief Executives & Exec Team (n=19) Estates (n=36) 68% 42% 58% 61% Finance, Information and Strategy (n=42) Health Wellbeing & Inclusion (n=338) 32% 39% 74% 26% 65% 35% ICS North (n=458) 70% 30% ICS South (n=555) 71% 29% Integrated Facilities Management Services (n=160) 54% 46% Ops Management (n=39) 54% 46% People & Organisational Effectiveness (n=74) Planned Care and Outpatient Services (n=380) Quality (n=98) 62% 73% 27% 66% Positive p. 117 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 38% 34% Neutral Negative

Your personal development Q 19 g. Supported by manager to receive training, learning or development definitely identified in appraisal Your organisation (n=1380) 53% 39% 8% Chief Executives & Exec Team (n=7) Estates (n=20) 45% Finance, Information and Strategy (n=29) 10% 69% 28% 3% Health Wellbeing & Inclusion (n=205) 51% 39% 11% ICS North (n=291) 50% 40% 10% ICS South (n=368) 51% Integrated Facilities Management Services (n=84) 56% Ops Management (n=19) People & Organisational Effectiveness (n=41) Planned Care and Outpatient Services (n=257) Quality (n=59) 8% 39% 63% 5% 32% 46% 34% 54% 32% Neutral 5% 20% 40% 64% Positive p. 118 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 41% Negative 6% 3%

Your personal development Q 20. Had training, learning or development in the last 12 months Your organisation (n=2434) Chief Executives & Exec Team (n=23) 72% 61% Estates (n=40) Finance, Information and Strategy (n=46) 28% 39% 73% 28% 65% 35% Health Wellbeing & Inclusion (n=358) 74% 26% ICS North (n=511) 75% 25% ICS South (n=602) 75% 25% Integrated Facilities Management Services (n=201) Ops Management (n=43) People & Organisational Effectiveness (n=100) 58% 42% 65% 35% 59% 41% Planned Care and Outpatient Services (n=406) 75% 25% Quality (n=104) 74% 26% Positive p. 119 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 Neutral Negative

Your organisation Q 21 a. Care of patients/service users is organisation's top priority Your organisation (n=2480) 79% Chief Executives & Exec Team (n=23) Estates (n=40) 13% 8% 15% 8% 100% 78% Finance, Information and Strategy (n=46) 87% 11% 2% Health Wellbeing & Inclusion (n=365) 74% 15% 11% ICS North (n=513) 75% 14% 11% ICS South (n=617) Integrated Facilities Management Services (n=212) 83% 10% 7% 77% Ops Management (n=44) 16% 89% 7% 9% 2% People & Organisational Effectiveness (n=101) 82% 13% Planned Care and Outpatient Services (n=414) 82% 11% Quality (n=105) 82% Positive p. 120 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 15% Neutral Negative 5% 7% 3%

Your organisation Q 21 b. Organisation acts on concerns raised by patients/service users Your organisation (n=2476) 81% Chief Executives & Exec Team (n=23) 16% 96% 4% 4% Estates (n=40) 80% 18% 3% Finance, Information and Strategy (n=46) 80% 17% 2% Health Wellbeing & Inclusion (n=365) ICS North (n=512) 78% 81% ICS South (n=617) Integrated Facilities Management Services (n=212) 28% 4% 11% 78% 18% 85% 4% 13% 2% 83% Positive 5% 2% 89% Quality (n=105) p. 121 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 13% 70% Planned Care and Outpatient Services (n=412) 4% 14% 83% Ops Management (n=44) People & Organisational Effectiveness (n=100) 18% 16% 1% Neutral Negative

Your organisation Q 21 c. Would recommend organisation as place to work Your organisation (n=2482) 65% Chief Executives & Exec Team (n=23) Estates (n=40) Finance, Information and Strategy (n=45) 87% ICS North (n=515) 57% Integrated Facilities Management Services (n=215) 27% 70% 7% 5% 59% 71% Positive 10% 13% 89% Quality (n=105) 9% 18% 30% 72% 8% 14% 20% 57% Planned Care and Outpatient Services (n=412) p. 122 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 24% 25% Ops Management (n=44) People & Organisational Effectiveness (n=101) 23% 67% 58% 13% 9% 4% 70% Health Wellbeing & Inclusion (n=366) ICS South (n=616) 23% 25% 16% 19% 17% Neutral Negative 9% 11%

Your organisation Q 21 d. If friend/relative needed treatment would be happy with standard of care provided by organisation Your organisation (n=2473) 83% 13% 4% Chief Executives & Exec Team (n=23) 91% 9% Estates (n=40) 90% 8% 3% Finance, Information and Strategy (n=46) Health Wellbeing & Inclusion (n=364) ICS North (n=513) 85% 80% 3% 2% 77% 18% 86% 5% 11% 3% 83% Positive 7% 15% 95% Quality (n=104) 4% 9% 3% 81% Planned Care and Outpatient Services (n=412) p. 123 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 17% 87% Ops Management (n=44) People & Organisational Effectiveness (n=100) 16% 76% ICS South (n=614) Integrated Facilities Management Services (n=213) 13% 2% 15% 2% Neutral Negative

Your organisation Q 22 a. Patient/service user feedback collected within directorate/department Your organisation (n=1912) 95% 5% Chief Executives & Exec Team (n=5) Estates (n=14) 79% 21% Finance, Information and Strategy (n=4) Health Wellbeing & Inclusion (n=343) 99% 1% ICS North (n=442) 96% 4% ICS South (n=529) 97% 3% Integrated Facilities Management Services (n=111) 87% Ops Management (n=18) People & Organisational Effectiveness (n=34) 78% 47% 98% 2% 76% Positive p. 124 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 22% 53% Planned Care and Outpatient Services (n=370) Quality (n=42) 13% 24% Neutral Negative

Your organisation Q 22 b. Receive regular updates on patient/service user feedback in my directorate/department Your organisation (n=1758) 64% 17% 19% Chief Executives & Exec Team (n=4) Estates (n=11) 64% 36% Finance, Information and Strategy (n=1) Health Wellbeing & Inclusion (n=332) ICS North (n=411) 73% 46% ICS South (n=490) Integrated Facilities Management Services (n=93) 22% 65% 46% 17% 18% 27% 77% 8% 63% 12% 32% 27% Ops Management (n=13) People & Organisational Effectiveness (n=16) 15% 19% Planned Care and Outpatient Services (n=358) 77% 11% Quality (n=29) 76% 14% 10% Positive p. 125 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 Neutral Negative

Your organisation Q 22 c. Feedback from patients/service users is used to make informed decisions within directorate/department Your organisation (n=1596) 57% 30% 13% Chief Executives & Exec Team (n=4) Estates (n=11) 55% 45% Finance, Information and Strategy (n=1) Health Wellbeing & Inclusion (n=299) ICS North (n=377) ICS South (n=432) Integrated Facilities Management Services (n=83) Ops Management (n=12) People & Organisational Effectiveness (n=15) Planned Care and Outpatient Services (n=334) Quality (n=28) 58% 31% 46% 32% 57% 22% 33% 47% 10% 43% 75% 10% 8% 67% 20% 69% 17% 13% 23% 79% Positive p. 126 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 11% 8% 18% Neutral Negative 4%

Your organisation Q 23 a. I don’t often think about leaving this organisation Your organisation (n=2479) 50% Chief Executives & Exec Team (n=23) 23% 26% 70% Estates (n=40) 17% 50% Finance, Information and Strategy (n=46) 25% 57% Health Wellbeing & Inclusion (n=367) 25% 24% 45% ICS North (n=512) 13% 20% 25% 43% 30% 23% 34% ICS South (n=614) 53% 24% 23% Integrated Facilities Management Services (n=215) 52% 26% 22% Ops Management (n=43) People & Organisational Effectiveness (n=101) 72% 40% 18% Planned Care and Outpatient Services (n=413) 57% Quality (n=105) 55% Positive p. 127 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 14% 43% 23% Neutral 14% Negative 20% 22%

Your organisation Q 23 b. I am unlikely to look for a job at a new organisation in the next 12 months Your organisation (n=2472) 55% Chief Executives & Exec Team (n=23) Estates (n=40) Health Wellbeing & Inclusion (n=366) 50% Planned Care and Outpatient Services (n=413) Quality (n=105) 35% 13% 26% 56% 27% 26% 65% 18% 23% 72% 46% 12% 21% 25% 62% 24% Neutral 7% 29% 23% 55% Positive p. 128 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 8% 27% Ops Management (n=43) 9% 35% 47% Integrated Facilities Management Services (n=213) People & Organisational Effectiveness (n=100) 17% 58% 52% ICS South (n=613) 20% 74% Finance, Information and Strategy (n=46) ICS North (n=510) 25% Negative 16% 21%

Your organisation Q 23 c. I am not planning on leaving this organisation as soon as I find another job. Your organisation (n=2384) 60% 25% Chief Executives & Exec Team (n=22) Estates (n=39) 86% 36% 57% Health Wellbeing & Inclusion (n=348) 55% ICS North (n=490) ICS South (n=589) Planned Care and Outpatient Services (n=399) Quality (n=103) p. 129 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 20% 28% 19% 26% 67% 13% 23% 79% 10% 19% 52% 27% 68% 26% Neutral 2% 21% 20% 61% Positive 9% 25% 62% Ops Management (n=42) 10% 34% 53% Integrated Facilities Management Services (n=212) People & Organisational Effectiveness (n=96) 9% 5% 54% Finance, Information and Strategy (n=44) 15% Negative 12% 13%

Background information Q 28 b. Disability: organisation made adequate adjustment(s) to enable me to carry out work Your organisation (n=309) 79% 21% Chief Executives & Exec Team (n=7) Estates (n=4) Finance, Information and Strategy (n=4) Health Wellbeing & Inclusion (n=55) 69% ICS North (n=68) 82% ICS South (n=60) Integrated Facilities Management Services (n=34) 31% 18% 85% 15% 71% 29% Ops Management (n=4) People & Organisational Effectiveness (n=16) 63% Planned Care and Outpatient Services (n=43) 88% Quality (n=14) 12% 93% Positive p. 130 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 38% Neutral 7% Negative

Dartboard charts Section 7: score overview, historical comparison and organisation type comparison

Dartboard charts: overall scores (part 1 of 2) Dartboard charts work by showing you the difference between your score and a comparison score – this could mean comparing your scores this year to the Picker Average for each question, or perhaps to your scores from a previous survey. Each dot on the chart represents a question. The closer a dot is to the centre (the “bullseye”) of the chart, the better you did on that question. There are two types of dartboard chart: ○ Overall score dartboards ○ Survey section dartboards How to read the tables The first type of dartboard is the “overall score dartboard”. It shows all your scores at once, so you can see the distribution of change in your results – i. e. whether your scores generally got better, stayed mostly the same, or got worse. The black line represents “no change”, while the coloured rings are score bands. Example chart: In this example, dots are generally clustered near the black line. This means that in general, scores only changed a little bit from the comparison score. The majority of the dots are in the light green band, which means on the whole scores got slightly better. Worsened by more than 8% since last year / more than 8% worse than the Picker Average Worsened by 4 -8% since last year / between 4 -8% worse than the Picker Average Worsened by 0 -4% since last year / between 0 -4% worse than the Picker Average Improved by 0 -4% since last year / between 0 -4% better than the Picker Average Improved by 4 -8% since last year / between 4 -8% better than the Picker Average Improved by more than 8% since last year / more than 8% better than the Picker Average p. 132 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018

Overall development across all questions Current scores vs. historical scores KEY This score is considerably better than the comparison score This score is considerably worse than the comparison score p. 133 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 Current scores vs. similar organisations

Dartboard charts: survey sections (part 2 of 2) How to read the tables The second type of dartboard is the “survey section dartboard”. This chart shows how your scores changed within each section of the survey. The blue line shows the difference between your current score and the Picker Average, while the purple line shows how your scores have changed since the previous survey. 1 Example chart Your job 2 In this example, the blue line shows that several questions were worse than the picker average, while the purple line shows that a number of questions improved from last year. Key 1. Section of the questionnaire 2. Question number and positive score text 3. Difference between your score and the comparison score Worsened by more than 8% since last year / more than 8% worse than the Picker Average Worsened by 4 -8% since last year / between 4 -8% worse than the Picker Average Worsened by 0 -4% since last year / between 0 -4% worse than the Picker Average 3 Improved by 0 -4% since last year / between 0 -4% better than the Picker Average Improved by 4 -8% since last year / between 4 -8% better than the Picker Average Improved by more than 8% since last year / more than 8% better than the Picker Average Blue line: difference between your current score and the Picker Average Purple line: difference between your current score and the score in your last survey p. 134 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018

Your job (part 1 of 3) Q 2 a. Often/always look forward to going to work Q 4 d. Able to make Q 2 b. Often/always improvements happen enthusiastic about my in my area of work job Q 4 c. Involved in deciding changes that affect work Q 2 c. Time often/always passes quickly when I am working Q 4 b. Able to make suggestions to improve the work of my team/dept Q 3 a. Always know what work responsibilities are KEY This score is considerably better than the comparison score This score is considerably worse than the comparison score Blue line: your current score vs. the Picker Average Q 4 a. Opportunities to Q 3 b. Feel trusted to do show initiative frequent my job in my role Q 3 c. Able to do my job to a standard I am pleased with Purple line: your current score vs. your score in the last survey p. 135 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018

Your job (part 2 of 3) Q 4 e. Able to meet conflicting demands on my time at work Q 4 f. Have adequate Q 5 d. Satisfied with materials, supplies and amount of responsibility equipment to do my given work Q 5 c. Satisfied with support from colleagues Q 4 g. Enough staff at organisation to do my job properly Q 5 b. Satisfied with support from immediate manager Q 4 h. Team members have a set of shared objectives KEY This score is considerably better than the comparison score This score is considerably worse than the comparison score Blue line: your current score vs. the Picker Average Q 4 i. Team members often meet to discuss the team's Q 4 j. I receive the effectiveness respect I deserve from my colleagues at work Q 5 a. Satisfied with recognition for good work Purple line: your current score vs. your score in the last survey p. 136 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018

Your job (part 3 of 3) Q 5 e. Satisfied with opportunities to use skills Q 7 c. Able to provide the care I aspire to Q 5 f. Satisfied with extent organisation values my work Q 7 b. Feel my role makes a difference to patients/service users Q 5 g. Satisfied with level of pay Q 7 a. Satisfied with quality of care I give to patients/service users Q 5 h. Satisfied with opportunities for flexible working patterns KEY This score is considerably better than the comparison score This score is considerably worse than the comparison score Blue line: your current score vs. the Picker Average Q 6 c. Relationships at Q 6 a. I have realistic work are unstrained time pressures Q 6 b. I have a choice in deciding how to do my work Purple line: your current score vs. your score in the last survey p. 137 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018

Your managers (part 1 of 2) Q 8 a. My immediate manager encourages me at work Q 8 f. Immediate manager takes a positive interest in my health & well-being Q 8 b. Immediate manager can be counted on to help with difficult tasks Q 8 e. Immediate manager supportive in personal crisis Q 8 c. Immediate manager gives clear feedback on my work KEY This score is considerably better than the comparison score This score is considerably worse than the comparison score Blue line: your current score vs. the Picker Average Purple line: your current score vs. your score in the last survey Q 8 d. Immediate manager asks for my opinion before making decisions that affect my work p. 138 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018

Your managers (part 2 of 2) Q 8 g. Immediate manager values my work Q 9 d. Senior managers act on staff feedback KEY This score is considerably better than the comparison score Q 9 c. Senior managers try to involve staff in important decisions This score is considerably worse than the comparison score Blue line: your current score vs. the Picker Average Purple line: your current score vs. your score in the last survey p. 139 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 Q 9 a. I know who senior managers are Q 9 b. Communication between senior management and staff is effective

Your health wellbeing and safety at work (part 1 of 3) Q 10 b. Don't work any additional paid hours per week for this Q 12 a. Not experienced Q 10 c. Don't work any organisation, over and physical violence from additional unpaid hours above contracted hours patients/service users, per week for this their relatives or other organisation, over and members of the public above contracted hours KEY Q 11 g. Not put myself under pressure to come to work when not feeling well enough Q 11 a. Organisation definitely takes positive action on health and well-being Q 11 f. Not felt pressure from colleagues to come to work when not feeling well enough Q 11 b. In last 12 months, have not experienced musculoskeletal (MSK) problems as a result of work activities Q 11 e. Not felt pressure Q 11 c. Not felt unwell from manager to come due to work related This score is considerably better to work when not Q 11 d. In last 3 months, than the comparison score stress in last 12 months feeling well enoughhave not come to work This score is considerably worse when not feeling well than the comparison score enough to perform Blue line: your current score vs. the Picker Average duties Purple line: your current score vs. your score in the last survey p. 140 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018

Your health wellbeing and safety at work (part 2 of 3) Q 12 b. Not experienced physical violence from Q 15 b. Not experienced managers Q 12 c. Not experienced discrimination from physical violence from manager/team leader other colleagues or other colleagues Q 15 a. Not experienced discrimination from patients/service users, their relatives or other members of the public Q 12 d. Last experience of physical violence reported Q 14. Organisation acts fairly: career progression Q 13 a. Not experienced harassment, bullying or abuse from patients/service users, their relatives or members of the public KEY This score is considerably better than the comparison score This score is considerably worse than the comparison score Blue line: your current score vs. the Picker Average Q 13 d. Last experience Q 13 b. Not experienced of harassment, bullying or harassment/bullying/ab Q 13 c. Not experienced abuse from managers use reported harassment, bullying or abuse from other colleagues Purple line: your current score vs. your score in the last survey p. 141 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018

Your health wellbeing and safety at work (part 3 of 3) Q 16 a. In last month, have not seen Q 18 c. Would feel errors/near Q 16 b. In last month, confident that misses/incidents that have not seen organisation would could hurt staff errors/near address concerns misses/incidents that about unsafe clinical could hurt patients practice Q 18 b. Would feel secure raising concerns about unsafe clinical practice Q 16 c. Last error/near miss/incident seen that could hurt staff and/or patients/service users reported Q 18 a. Know how to report unsafe clinical practice Q 17 a. Organisation treats staff involved in errors fairly KEY This score is considerably better than the comparison score This score is considerably worse than the comparison score Blue line: your current score vs. the Picker Average Q 17 d. Staff given feedback about Q 17 b. Organisation encourages reporting of changes made in response to reported errors Q 17 c. Organisation errors takes action to ensure errors are not repeated Purple line: your current score vs. your score in the last survey p. 142 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018

Your personal development Q 19 a. Had appraisal/KSF review in last 12 months Q 20. Had training, learning or development in the last 12 months Q 19 g. Supported by manager to receive training, learning or development definitely identified in appraisal KEY Q 19 b. Appraisal/review definitely helped me improve how I do my job Q 19 c. Clear work objectives definitely agreed during appraisal Q 19 f. Appraisal/performance Q 19 d. Appraisal/performance review: training, learning or review: definitely left development needs feeling work is valued This score is considerably better Q 19 e. than the comparison score identified Appraisal/performance This score is considerably worse review: organisational than the comparison score values definitely Blue line: your current score vs. the Picker Average discussed Purple line: your current score vs. your score in the last survey p. 143 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018

Your organisation & background information Q 21 a. Care of patients/service users Q 28 b. Disability: is organisation's top. Q 21 b. Organisation organisation made priority acts on concerns raised adequate adjustment(s) by patients/service to enable me to carry users out work Q 23 c. I am not planning on leaving this organisation as soon as I find another job. Q 23 b. I am unlikely to look for a job at a new organisation in the next 12 months KEY Q 21 c. Would recommend organisation as place to work Q 21 d. If friend/relative needed treatment would be happy with standard of care provided by organisation Q 22 a. Patient/service Q 23 a. I don’t often think user feedback collected about leaving this within organisation. Q 22 c. Feedback from directorate/department Q 22 b. Receive regular This score is considerably better patients/service users than the comparison score updates on is used to make patient/service user This score is considerably worse informed decisions than the comparison score feedback in my within Blue line: your current score vs. the Picker Average directorate/department Purple line: your current score vs. your score in the last survey p. 144 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018

Appendix 1 Results poster

NHS National Staff Survey 2018 Results Thank you everyone who took part in the survey. Here are our top line results. Key Improvements since 2017 Place logo here Our core strengths Q 5 g. Satisfied with level of pay Q 12 d. Last experience of physical violence reported Q 17 a. Organisation treats staff involved in errors fairly Q 4 f. Have adequate materials, supplies and equipment to do my work Q 17 d. Staff given feedback about changes made in response to reported errors Q 4 e. Able to meet conflicting demands on my time at work Q 28 b. Disability: organisation made adequate adjustment(s) to enable me to carry out work Q 4 g. Enough staff at organisation to do my job properly Q 5 a. Satisfied with recognition for good work Q 21 d. If friend/relative needed treatment would be happy with standard of care provided by organisation Issues to address Our views 65% Q 21 c. Would recommend organisation as place to work 83% Q 21 d. If friend/relative needed treatment would be happy with standard of care provided by organisation 79% Q 21 a. Care of patients/service users is organisation's top priority Q 18 b. Would feel secure raising concerns about unsafe clinical practice Q 11 e. Not felt pressure from manager to come to work when not feeling well enough Q 19 g. Supported by manager to receive training, learning or development definitely identified in appraisal Q 20. Had training, learning or development in the last 12 months Q 19 f. Appraisal/performance review: training, learning or development needs identified To find out more about the survey and our results please contact …………………………. .

Appendix 2 How your scores are calculated

How your scores are calculated (part 1 of 4) Positive scoring We use the concept of ‘positive scores’ as a summary measure, to help monitor your results over time and to show your organisation compares to the average score for all 'Picker' organisations. The positive score shows the percentage of respondents who gave a favourable response to applicable questions. Not all questions will have a positive score; exceptions include background details such as gender, ethnic group, or age. There are five main types of positive scoring questions within the survey: ○ Yes/No – Only the Yes response is counted as a positive (in positively phrased questions) ○ 5 point scale – Positive scores report the percentage of people who were happy/satisfied with their experience (e. g. Strongly Agree + Agree / Very Satisfied + Satisfied) ○ 3 point scale – Positive scores report the percentage of people who had some level of satisfaction with their experience (e. g. Yes, definitely, Yes, sometimes) ○ Never – Where questions are in regards to physical violence, abuse or bullying, only the never option is counted as a positive score ○ Reporting incidents – Where physical/verbal abuse or harassment is reported, all answer options for reporting the incident are added together to counts as a positive score Example positive score table: Base (all respondents) Strongly Disagree Neither agree nor disagree *Agree *Strongly Agree Your organisation 200 20 35 45 35 65 100. 0% 17. 5% 22. 5% 17. 5% 32. 5% All similar organisations 1000 113 226 212 346 103 100. 0% 11. 3% 22. 65 21. 2% 34. 6% 10. 3% p. 148 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018 * We combine the positive responses, to create a positive score for this question: 50%.

How your scores are calculated (part 2 of 4) Routed questions are designed to make sure that respondents respond only to questions which are relevant to their experience. For example D 3: “On the day you left hospital, was your discharge delayed for any reason? ” routes patients who were to D 4 to ask further questions about those experiences and those whose discharge was not delayed are directed to D 5. Targeted “plus” questions In response to client feedback and in the interests of accuracy we use derived questions to produce more meaningful scores for questions that may not be applicable to all respondents, but are not preceded by a filter question – in other words, all those that have a response code such as “I did not need” or “I don’t know”. The purpose is to produce more precise indicators of where the problems lie within the organisation. For each question of this nature we have therefore re-calculated the scores, excluding those respondents to whom the question does not apply. The new calculation will be illustrated in an additional question with a + symbol in the end (e. g. B 4+). p. 149 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018

How your scores are calculated (part 3 of 4) n 1 = number with positive score, sample 1 n 2 = number with positive score, sample 2 N 1 = base size, sample 1 N 2 = base size, sample 2 p. 150 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018

How your scores are calculated (part 4 of 4) Improvement mapping (range of scores) ○ The improvement maps have a set range for the display of positive scores, which is set at a minimum of ≤-20 to ≥+20 and dynamically expands based on your minimum and maximum scores ○ Any positive score that is outside this range will be displayed by placing the dot on the edge of the improvement map (one of the Y axis). ○ The actual positive scores and the relevant questions are presented in the table next to the map. Suppression (low respondent numbers) The questionnaires used include filtered questions, whereby only relevant questions are asked of respondents. So, for example, respondents reporting that their discharge was not delayed would not be asked subsequent questions about their delayed discharge. Due to this filtering that the number of respondents in the subsequent questions sometimes drop below the required minimum for analysis. For respondent confidentiality these results are not shown in the report but replaced with the * symbol. This threshold is 11 respondents for the NHS National Staff Survey 2018. p. 151 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018

Contact us Picker Institute Europe Buxton Court 3 West Way Oxford OX 2 0 JB Tel: 01865 208 100 Fax: 01865 208 101 Email: clientservice@pickereurope. ac. uk picker. org Registered Charity in England Wales: 1081688 Registered Charity in Scotland: SC 045048 Company Limited by Registered Guarantee No 3908160 Picker Institute Europe has UKAS accredited certification for ISO 20252: 2012 (GB 08/74322) and ISO 27001: 2013 (GB 10/80275). We comply with Data Protection Laws including the General Data Protection Regulation, the Data Protection Act 2018 and the Market Research Society's (MRS) Code of Conduct. p. 152 | Derbyshire Community Health Services NHS Foundation Trust | NHS National Staff Survey 2018