NHS KNOWSLEY CCG Latest survey results January 2016

NHS KNOWSLEY CCG Latest survey results January 2016 publication Version 1| Internal Use Only 1 © Ipsos MORI 15 -032172 -01 Version 1 | Internal Use Only

0% © Ipsos MORI 15 -032172 -01 Version 1 | Internal Use Only 2 Base: All those completing a questionnaire: National (836, 967); CCG (2, 938); Practice bases range from 28 to 125 CEDAR CROSS MEDICAL CENTRE THE MACMILLAN SURGERY PRINCESS DRIVE MEDICAL CENTRE Practices HOLLIES MEDICAL CENTRE PRESCOT MEDICAL CENTRE ST JOHN'S SURGERY WINGATE MEDICAL CENTRE COLBY MEDICAL CENTRE Percentage of patients saying good TRENTHAM MEDICAL CENTRE MILLBROOK MEDICAL CENTRE ROSEHEATH SURGERY DINAS LANE MEDICAL CENTRE DR KINLOCH & PARTNER PRIMROSE MEDICAL PRACTICE DR MAASSARANI & PARTNERS LONGVIEW MEDICAL CENTRE CORNERWAYS MEDICAL CENTRE DR M SUARES' PRACTICE NUTGROVE VILLA SURGERY ROBY MEDICAL CENTRE TARBOCK MEDICAL CENTRE CCG FAMILY HEALTH CENTRE DR PL JONES' PRACTICE EATPMC (HEALTH CENTRE) ASTON HEALTHCARE LIMITED HILLSIDE HOUSE SURGERY PARK HOUSE MEDICAL CENTRE DR RI KING'S PRACTICE MK & NN RAHMAN BLUEBELL LANE SURGERY Overall experience – how the CCG’s practices compare Overall, how would you describe your experience of your GP surgery? CCG National Average 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses %Good = %Very good + %Fairly good

Access to GP services 3 © Ipsos MORI 15 -032172 -01 Version 1 | Internal Use Only

0% © Ipsos MORI 15 -032172 -01 Version 1 | Internal Use Only 4 Base: All those completing a questionnaire: National (849, 770); CCG (2, 964); Practice bases range from 30 to 126 THE MACMILLAN SURGERY HOLLIES MEDICAL CENTRE CORNERWAYS MEDICAL CENTRE PRIMROSE MEDICAL PRACTICE Practices MK & NN RAHMAN CEDAR CROSS MEDICAL CENTRE PRINCESS DRIVE MEDICAL CENTRE NUTGROVE VILLA SURGERY PRESCOT MEDICAL CENTRE LONGVIEW MEDICAL CENTRE TRENTHAM MEDICAL CENTRE ROBY MEDICAL CENTRE ST JOHN'S SURGERY FAMILY HEALTH CENTRE ASTON HEALTHCARE LIMITED TARBOCK MEDICAL CENTRE COLBY MEDICAL CENTRE ROSEHEATH SURGERY DR M SUARES' PRACTICE DR KINLOCH & PARTNER CCG PARK HOUSE MEDICAL CENTRE EATPMC (HEALTH CENTRE) DR RI KING'S PRACTICE DR PL JONES' PRACTICE HILLSIDE HOUSE SURGERY WINGATE MEDICAL CENTRE MILLBROOK MEDICAL CENTRE DR MAASSARANI & PARTNERS DINAS LANE MEDICAL CENTRE BLUEBELL LANE SURGERY Ease of getting through to GP surgery on the phone: how the CCG’s practices compare Generally, how easy is it to get through to someone at your GP surgery on the phone? CCG National Average 100% Percentage of patients saying it is ‘easy’ to get through to someone on the phone 90% 80% 70% 60% 50% 40% 30% 20% 10% Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses %Easy = %Very easy + %Fairly easy

0% © Ipsos MORI 15 -032172 -01 Version 1 | Internal Use Only 5 Base: All those completing a questionnaire: National (849, 199); CCG (2, 970); Practice bases range from 30 to 126 MK & NN RAHMAN THE MACMILLAN SURGERY DR M SUARES' PRACTICE Practices ROSEHEATH SURGERY NUTGROVE VILLA SURGERY ST JOHN'S SURGERY CEDAR CROSS MEDICAL CENTRE PRINCESS DRIVE MEDICAL CENTRE LONGVIEW MEDICAL CENTRE MILLBROOK MEDICAL CENTRE CORNERWAYS MEDICAL CENTRE PRESCOT MEDICAL CENTRE DR KINLOCH & PARTNER FAMILY HEALTH CENTRE WINGATE MEDICAL CENTRE PRIMROSE MEDICAL PRACTICE TRENTHAM MEDICAL CENTRE DINAS LANE MEDICAL CENTRE CCG COLBY MEDICAL CENTRE HOLLIES MEDICAL CENTRE ASTON HEALTHCARE LIMITED TARBOCK MEDICAL CENTRE ROBY MEDICAL CENTRE DR MAASSARANI & PARTNERS HILLSIDE HOUSE SURGERY PARK HOUSE MEDICAL CENTRE DR RI KING'S PRACTICE EATPMC (HEALTH CENTRE) DR PL JONES' PRACTICE BLUEBELL LANE SURGERY Helpfulness of receptionists at GP surgery: how the CCG’s practices compare How helpful do you find the receptionists at your GP surgery? CCG National Average 100% Percentage of patients saying receptionists at the GP surgery are ‘helpful’ 90% 80% 70% 60% 50% 40% 30% 20% 10% Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses %Helpful = %Very helpful + %Fairly helpful

Making an appointment 6 © Ipsos MORI 15 -032172 -01 Version 1 | Internal Use Only

Success in getting an appointment: how the CCG’s practices compare The last time you wanted to see or speak to a GP or nurse, were you able to get an appointment to see or speak to someone? Practices CCG National Average Percentage of patients who said they were able to get an appointment last time they tried to see or speak to a GP or nurse 100% 90% 80% 70% 60% 50% 40% 30% 20% PRINCESS DRIVE MEDICAL CENTRE ST JOHN'S SURGERY DR M SUARES' PRACTICE THE MACMILLAN SURGERY WINGATE MEDICAL CENTRE MK & NN RAHMAN ROBY MEDICAL CENTRE HOLLIES MEDICAL CENTRE TRENTHAM MEDICAL CENTRE LONGVIEW MEDICAL CENTRE CORNERWAYS MEDICAL CENTRE COLBY MEDICAL CENTRE PRIMROSE MEDICAL PRACTICE PARK HOUSE MEDICAL CENTRE CEDAR CROSS MEDICAL CENTRE DR PL JONES' PRACTICE NUTGROVE VILLA SURGERY TARBOCK MEDICAL CENTRE DR KINLOCH & PARTNER ROSEHEATH SURGERY CCG DR MAASSARANI & PARTNERS PRESCOT MEDICAL CENTRE DINAS LANE MEDICAL CENTRE FAMILY HEALTH CENTRE MILLBROOK MEDICAL CENTRE DR RI KING'S PRACTICE ASTON HEALTHCARE LIMITED HILLSIDE HOUSE SURGERY 0% BLUEBELL LANE SURGERY 10% Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses Base: All those completing a questionnaire: National (815, 057); CCG (2, 827); Practice bases range from 41 to 123 7 © Ipsos MORI 15 -032172 -01 Version 1 | Internal Use Only %Yes = %Yes + %Yes, but I had to call back closer to or on the day

0% © Ipsos MORI 15 -032172 -01 Version 1 | Internal Use Only 8 Base: All those able to get an appointment: National (703, 182); CCG (2, 430); Practice bases range from 32 to 104 PRIMROSE MEDICAL PRACTICE HOLLIES MEDICAL CENTRE Practices THE MACMILLAN SURGERY ST JOHN'S SURGERY PRINCESS DRIVE MEDICAL CENTRE MK & NN RAHMAN MILLBROOK MEDICAL CENTRE DR M SUARES' PRACTICE FAMILY HEALTH CENTRE TARBOCK MEDICAL CENTRE DINAS LANE MEDICAL CENTRE DR KINLOCH & PARTNER TRENTHAM MEDICAL CENTRE BLUEBELL LANE SURGERY HILLSIDE HOUSE SURGERY ROBY MEDICAL CENTRE CEDAR CROSS MEDICAL CENTRE PRESCOT MEDICAL CENTRE DR PL JONES' PRACTICE CCG NUTGROVE VILLA SURGERY LONGVIEW MEDICAL CENTRE DR RI KING'S PRACTICE CORNERWAYS MEDICAL CENTRE DR MAASSARANI & PARTNERS WINGATE MEDICAL CENTRE COLBY MEDICAL CENTRE ASTON HEALTHCARE LIMITED PARK HOUSE MEDICAL CENTRE ROSEHEATH SURGERY Convenience of appointment: how the CCG’s practices compare How convenient was the appointment you were able to get? CCG National Average Percentage of patients saying their appointment was ‘convenient’ 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses %Convenient = %Very convenient + %Fairly convenient

0% © Ipsos MORI 15 -032172 -01 Version 1 | Internal Use Only 9 Base: All those completing a questionnaire: National (811, 562); CCG (2, 814); Practice bases range from 27 to 121 PRINCESS DRIVE MEDICAL CENTRE THE MACMILLAN SURGERY DR M SUARES' PRACTICE Practices ST JOHN'S SURGERY EATPMC (HEALTH CENTRE) CORNERWAYS MEDICAL CENTRE MK & NN RAHMAN DR KINLOCH & PARTNER PRIMROSE MEDICAL PRACTICE LONGVIEW MEDICAL CENTRE CEDAR CROSS MEDICAL CENTRE PRESCOT MEDICAL CENTRE TRENTHAM MEDICAL CENTRE ROSEHEATH SURGERY HOLLIES MEDICAL CENTRE ROBY MEDICAL CENTRE TARBOCK MEDICAL CENTRE COLBY MEDICAL CENTRE NUTGROVE VILLA SURGERY FAMILY HEALTH CENTRE CCG MILLBROOK MEDICAL CENTRE DR MAASSARANI & PARTNERS ASTON HEALTHCARE LIMITED DR PL JONES' PRACTICE WINGATE MEDICAL CENTRE DINAS LANE MEDICAL CENTRE DR RI KING'S PRACTICE PARK HOUSE MEDICAL CENTRE HILLSIDE HOUSE SURGERY BLUEBELL LANE SURGERY Overall experience of making an appointment: how the CCG’s practices compare Overall, how would you describe your experience of making an appointment? CCG National Average Percentage of patients saying they had a ‘good’ experience of making an appointment 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses %Good = %Very good + %Fairly good

Waiting times at the GP surgery 10 © Ipsos MORI 15 -032172 -01 Version 1 | Internal Use Only

0% © Ipsos MORI 15 -032172 -01 Version 1 | Internal Use Only 11 Base: All those completing a questionnaire: National (815, 634); CCG (2, 833); Practice bases range from 42 to 123 PRINCESS DRIVE MEDICAL CENTRE NUTGROVE VILLA SURGERY Practices TARBOCK MEDICAL CENTRE DR M SUARES' PRACTICE HOLLIES MEDICAL CENTRE THE MACMILLAN SURGERY PRESCOT MEDICAL CENTRE DR KINLOCH & PARTNER PARK HOUSE MEDICAL CENTRE CEDAR CROSS MEDICAL CENTRE ST JOHN'S SURGERY ROSEHEATH SURGERY LONGVIEW MEDICAL CENTRE COLBY MEDICAL CENTRE TRENTHAM MEDICAL CENTRE PRIMROSE MEDICAL PRACTICE DINAS LANE MEDICAL CENTRE CCG WINGATE MEDICAL CENTRE CORNERWAYS MEDICAL CENTRE DR RI KING'S PRACTICE ASTON HEALTHCARE LIMITED ROBY MEDICAL CENTRE FAMILY HEALTH CENTRE MILLBROOK MEDICAL CENTRE DR PL JONES' PRACTICE DR MAASSARANI & PARTNERS MK & NN RAHMAN BLUEBELL LANE SURGERY HILLSIDE HOUSE SURGERY Waiting times at the GP surgery: how the CCG’s practices compare How do you feel about how long you normally have to wait to be seen? CCG National Average Percentage of patients saying they ‘don’t normally have to wait too long’ 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses

Perceptions of care at patients’ last GP appointment 12 © Ipsos MORI 15 -032172 -01 Version 1 | Internal Use Only

0% © Ipsos MORI 15 -032172 -01 Version 1 | Internal Use Only 13 Base: All those completing a questionnaire: National (821, 488); CCG (2, 855); Practice bases range from 42 to 124 DR PL JONES' PRACTICE CEDAR CROSS MEDICAL CENTRE Practices DR MAASSARANI & PARTNERS PRINCESS DRIVE MEDICAL CENTRE MILLBROOK MEDICAL CENTRE DINAS LANE MEDICAL CENTRE HOLLIES MEDICAL CENTRE LONGVIEW MEDICAL CENTRE WINGATE MEDICAL CENTRE THE MACMILLAN SURGERY TARBOCK MEDICAL CENTRE PRESCOT MEDICAL CENTRE DR M SUARES' PRACTICE PARK HOUSE MEDICAL CENTRE DR KINLOCH & PARTNER ROBY MEDICAL CENTRE COLBY MEDICAL CENTRE FAMILY HEALTH CENTRE ROSEHEATH SURGERY CCG DR RI KING'S PRACTICE ST JOHN'S SURGERY PRIMROSE MEDICAL PRACTICE BLUEBELL LANE SURGERY NUTGROVE VILLA SURGERY ASTON HEALTHCARE LIMITED CORNERWAYS MEDICAL CENTRE TRENTHAM MEDICAL CENTRE HILLSIDE HOUSE SURGERY MK & NN RAHMAN Confidence and trust in the GP: how the CCG’s practices compare Did you have confidence and trust in the GP you saw or spoke to? CCG National Average Percentage of patients saying they have trust and confidence in their GP 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses %Yes = %Yes, definitely + %Yes, to some extent

Perceptions of care at patients’ last nurse appointment 14 © Ipsos MORI 15 -032172 -01 Version 1 | Internal Use Only

0% © Ipsos MORI 15 -032172 -01 Version 1 | Internal Use Only 15 Base: All those completing a questionnaire: National (796, 042); CCG (2, 700); Practice bases range from 40 to 122 NUTGROVE VILLA SURGERY THE MACMILLAN SURGERY Practices BLUEBELL LANE SURGERY LONGVIEW MEDICAL CENTRE ST JOHN'S SURGERY PARK HOUSE MEDICAL CENTRE FAMILY HEALTH CENTRE DINAS LANE MEDICAL CENTRE WINGATE MEDICAL CENTRE PRIMROSE MEDICAL PRACTICE CORNERWAYS MEDICAL CENTRE MILLBROOK MEDICAL CENTRE TRENTHAM MEDICAL CENTRE ROBY MEDICAL CENTRE DR MAASSARANI & PARTNERS HOLLIES MEDICAL CENTRE PRESCOT MEDICAL CENTRE TARBOCK MEDICAL CENTRE COLBY MEDICAL CENTRE DR PL JONES' PRACTICE CCG ROSEHEATH SURGERY CEDAR CROSS MEDICAL CENTRE DR RI KING'S PRACTICE DR M SUARES' PRACTICE DR KINLOCH & PARTNER HILLSIDE HOUSE SURGERY PRINCESS DRIVE MEDICAL CENTRE ASTON HEALTHCARE LIMITED MK & NN RAHMAN Confidence and trust in the nurse: how the CCG’s practices compare Did you have confidence and trust in the nurse you saw or spoke to? CCG National Average Percentage of patients saying they have trust and confidence in their nurse 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses %Yes = %Yes, definitely + % Yes, to some extent

Satisfaction with the practice’s opening hours 16 © Ipsos MORI 15 -032172 -01 Version 1 | Internal Use Only

0% © Ipsos MORI 15 -032172 -01 Version 1 | Internal Use Only 17 Base: All those completing a questionnaire: National (837, 583); CCG (2, 940); Practice bases range from 29 to 126 THE MACMILLAN SURGERY PRINCESS DRIVE MEDICAL CENTRE CEDAR CROSS MEDICAL CENTRE Practices PRIMROSE MEDICAL PRACTICE DR M SUARES' PRACTICE NUTGROVE VILLA SURGERY CORNERWAYS MEDICAL CENTRE PRESCOT MEDICAL CENTRE EATPMC (HEALTH CENTRE) COLBY MEDICAL CENTRE DINAS LANE MEDICAL CENTRE DR KINLOCH & PARTNER MK & NN RAHMAN ROBY MEDICAL CENTRE ST JOHN'S SURGERY MILLBROOK MEDICAL CENTRE ROSEHEATH SURGERY WINGATE MEDICAL CENTRE TARBOCK MEDICAL CENTRE CCG LONGVIEW MEDICAL CENTRE FAMILY HEALTH CENTRE DR PL JONES' PRACTICE HILLSIDE HOUSE SURGERY HOLLIES MEDICAL CENTRE TRENTHAM MEDICAL CENTRE ASTON HEALTHCARE LIMITED PARK HOUSE MEDICAL CENTRE DR MAASSARANI & PARTNERS BLUEBELL LANE SURGERY DR RI KING'S PRACTICE Satisfaction with opening hours: how the CCG’s practices compare How satisfied are you with the hours that your GP surgery is open? CCG National Average 100% Percentage of patients saying they are ‘satisfied’ with the hours their GP surgery is open 90% 80% 70% 60% 50% 40% 30% 20% 10% Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses %Satisfied = %Very satisfied + %Fairly satisfied