NHS BWD Care Trust Plus Health and Social
NHS BWD Care Trust Plus Health and Social Care
Our team: Quality of services • Residential care • Supported living • Care at home • Hospitals • Community Health Services
Work with others • • • Safeguarding Social Worker Medicines Management Complaints Use information to tackle any quality issues • CQC
Our story when a problem was reported in one of our homes… • Safeguarding alerts • All the information on the provider brought together • Meeting with different agencies • Assessed the risk to residents
Outcome • • • More issues raised Medication Care plans and records Staff matters Health and safety Action plan
• • • Fire and Rescue Service asked to visit Pharmacy assessment Nursing care All residents reviewed Talked to families Contract notice
Whilst this was happening people were kept safe • Care Trust Plus staff visited twice a day at different times • Emergency Duty Team at other times • Pharmacists checked medication
• All residents assessed • CQC visit • Home not fit for purpose • Residents found new placements of their choice some in supported living • Quality team met some of the residents in new placements • All are well and happy
Learning • Asked Adult Safeguarding Board to undertake Multi-agency review • Systems need to be better at sharing • Reviews need to be undertaken
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