NFP Disability Executive DI Capabilities and Resources NFP

NFP Disability Executive DI Capabilities and Resources

NFP Executive DI Sales Center “We are your back room!” • • • Shorten your bidding time Reduce your administrative resources We have carrier “attention” as One NFP for best offers Provide consultative support without carrier bias Expertise to discuss enrollment execution strategy

NFP Executive Disability - Enrollment Strategies “Home Depot Paradox” Do I do it myself or contract out? Carrier Based Platform You run the show! • • • You take the applications You do Group Meetings You send emails Carrier Paper Kits Carrier Enrollment Site Income $300 K+ $100 K - $200 K $75, 000 Revenue Time/Energy NFP Executive DI Outsourced Communication Team • • 1 on 1 for Personal Planning Group Meetings Email with web links Custom Paper Kits Custom Electronic Enrollment Inbound/Outbound Call Center Voice Stamp Approval Mobile ready Account Management • Billing & Payroll • Additional Enrollments • Retention/Terminations Improve Margins

Case Example • Hospital Group, ranked top 25 nationally, connected to a leading medical school • Group LTD Plan “Typically adequate for most employees” – Employer Pay, 60% of Salary Only to max of $10, 000 monthly benefit • Need “Basic Shortfalls” – – – • Increase benefit maximum Add bonus compensation Provide tax-free benefit payments Add element of portability AND, do all the above without increasing costs to the employer Solution “Enhance the Group LTD plans with an Individual Disability benefit” – – – Guaranteed Standard Issue (GSI) doubled the benefit maximum to $20, 000 monthly benefit Covered bonus compensation New voluntary benefit is now tax-free 25% permanent and portable discount from retail rates Premium was paid by employee so no cost to employer

Case Example • Challenge “Complicated Communication Issues” • • • Address the need with over 1200 eligibles in 21 different cities throughout the Midwest 2 Business Units/Employee Benefit Teams, 3 Eligible Employee Classes and 3 separate Group LTD Plan Designs Enrollment needed to be executed in November/December, avoiding holidays Customized communication required review by 2 separate benefits staff Both benefit teams did not want to expend significant resources on the execution of any enrollment strategy • Decision “Outsource to NFP Executive Disability Enrollment Team” • • Decreased reputation risk and work burden Created implementation timeline with weekly phone calls Produced and coordinated customized mail, email and websites for each employee group and benefits team Simultaneously created a pre-enrollment communication of an LTD benefit change to over 900 physicians Call center handled over 200 phone and email inquiries with personalized and expert response Conducted multiple “live” webinars and made a “pre-recorded” webinar available to employees with challenging schedules All communications were approved in writing by appropriate employer benefits team • Outcomes • • • 400 executives and physicians elected new benefits The most senior executives had their benefits increase by 44% High quality, complicated enrollment was completed ad no cost to the hospital with no complaints