Next Generation Infrastructure Microsoft Architect Insight 2006 Richard

Next Generation Infrastructure Microsoft Architect Insight 2006 Richard Hall I Chief Technology Officer, UK © 2006 Avanade. All rights reserved

Enterprise Windows Solutions As of December 2005, Avanade has more than 4, 000 employees in 38 locations We have delivered (or are delivering) projects for more than 1, 800 customers Avanade Americas • Seattle • San Francisco • Chicago • Dallas • Boston • New York • Toronto • St. Louis • San Antonio • Nashville • Kansas City • Cincinnati Avanade Europe • Almere • Barcelona • Edinburgh • Helsinki • Kronberg • London • Málaga • Madrid • Milan • Oslo • Paris • Rome • Stockholm • Zurich Avanade India • Mumbai • Bangalore • Hyderabad Avanade Australia • Sydney • Melbourne • Brisbane • Canberra Avanade Philippines • Manila Avanade Asia • Bangkok • Kuala Lumpur • Singapore • Tokyo

‘During absolutely the worst downturn ever, Avanade is growing like a weed’ Avanade is ‘both a partner of Microsoft and a very good customer’ whose information workers ‘are all actually IT professionals themselves out serving clients and live in both of these camps, as information workers looking for personal productivity, as IT professionals learning to enhance the productivity and connection between people and information in the customers that they serve. ’ - Steve Ballmer, CEO Microsoft

Everything changes … § Lights out datacentre and operations bridge § Expert system event-based management § Scalable, resilient, rationalised architecture § Central view of customer record § Shared service to all departments § Mission critical culture 1987 British Telecom CSS application IBM 3070 mainframe Bespoke solution

Infrastructure as Burden Why are so many CIO complaints infrastructure related?

Asset or Liability? Satisfying stakeholders? Business aligned? Infrastructure pressures Cost effective? Predictable? Competitive?

Technology Platform Infrastructure serves many functional purposes today: § Network operating system (resource access, directory, security) § Fixed and mobile desktop provision § Application platform (server, storage, network) § Messaging and enterprise bus (email, middleware, quality of service) § Added resilience, scalability, continuity, management, archive and audit

Application logic Server, storage and network platform Service delivery tools Line of business applications Channel to user Integration and security Management tools and process Service delivery people Application Platform – The Big Picture

Pain Points § Cost of administration: proportion of fire-fighting versus evolution § Deploying, patching, securing, retiring: still plagued by shelf-ware § Often no clear service level and value to business § Unable to drive costs down while delivering new functionality

Cost Elimination Pyramid Automation Service constraints Virtualisation Migration Consolidation Rationalisation Discovery and asset management Application constraints

Virtual / Physical Mix Virtual Environment Physical Environment Development Environment Build Test Functional Test Performance / Availability Pre-production Production

Agility is Not Enough … Agility is one of the important factors to deliver business value but is not sufficient and can be seductive q Must be accompanied by operational excellence q Must be business aligned or face rationalisation q Must be driving down cost while delivering appropriate quality q Must be supporting processes for all stakeholders

Freedom Versus Control A delicate balance

Control q q q q Audit Compliance Cost reduction Regulation Security Service levels Simplification Utilisation

Freedom q q q q Acquisition Business volatility Diversity Flexible working practices Individual choice Innovation Mobility and new devices

Infrastructure as Asset What will the next generation look like?

Growth of Windows q Continued growth of Windows in enterprise market both proportion and significance of platform q Maturing proposition: operating system, database, middleware, development q Innovation: mobility, collaboration, communication q Driving cost out of infrastructure and development q Balancing freedom and control

IT Polarisation Commodity Competitive edge q Standardised q Bespoke q Reliable q Pioneering q Process- and Service-driven q Results driven

Changing Landscape of Service Delivery § Rapid and varied polarisation across the enterprise § Increase of industry-wide platforms, shared service and whitelabelling models § Fewer comprehensive outsourcing deals § Move to process- based multi-sourcing § Convergence of IT and communication in all forms § Value added infrastructure expectations

Delivering Business Value Emerging trends for premium infrastructure

Three Examples § Internal utility § Future desktop § Information management lifecycle

Internal Utility q Automated provision and repurposing in minutes q Blend physical and virtual deployment q Lights out operations and low intensity maintenance cycle q High performance computing-dedicated farms q Grid deployment over existing estate

Key Technologies Microsoft: § § Dynamic Systems Initiative (DSI) Windows Compute Cluster Avanade: § § § Dynamic Systems Framework (DSF) Automated Build Framework (ABF) Avanade Grid Asset (AGA. NET)

Future Desktop q Spans multiple channels and devices § Fixed desktop, laptop, mobile device, games console q Common technology platform and delivery (Windows and. NET) q Adaptive to delivery channel § Functionality, appearance, access and security controls q Communication hub § Email, Instant Messaging, Voicemail, Audio/Video conferencing, Voice over IP, PBX telephony q Presence as the key enabler

Information Management Lifecycle SQL Server 2005 opportunity Extract, Transform, Load Store and Query Analyse and Report Info. Worker opportunity Integrate User Delivery Design to operate Embedded Business Intelligence

The Avanade Proposition Accelerating delivery and driving value

The Analyst Curve Hype Potential Maturity Crash Time

The Avanade Line Solutions Potential Assets Early adoption Exploration Launch Date Time

Avanade Technology Asset Family ACA. NET ACA Portal ACA Devices Analytics ACA Integrator ACA Factory (Technology Preview) ACA Transformation ACA Lifecycle ACA Dynamics System Framework (DSF) Avanade Connected Methodology (ACM)

Solutions Portfolio INFORMATION MANAGEMENT BUSINESS INTELLIGENCE Performance Management Customer Intimacy Supply Chain & Procurement Analytics SECURITY Enterprise Risk Management Identity and Access Management ENTERPRISE COLLABORATION Self-Service Applications Knowledge Management SAP Information Management ENTERPRISE BUSINESS APPLICATIONS MICROSOFT DYNAMICS Customer Relationship Management Enterprise Resource Planning APPLICATION DEVELOPMENT Custom Development Web Applications Mobile/Smart Client Applications Application Migration APPLICATION MANAGEMENT Design, Development and Management Migration Portfolio Transformation INFRASTRUCTURE TRANSFORMATION INFRASTRUCTURE Platform Migration Desktop Transformation Infrastructure Management Enterprise Communications SAP Infrastructure Lotus Notes to Microsoft Migration ENTERPRISE INTEGRATION Business Process Management and Monitoring Application Integration Data Integration Information Integration Service-Oriented Architecture SAP Integration

Software Lifecycle - Overview Delivery Management Solution Development Extensions Development Guidance Infrastructure Provisioning Technology Infrastructure Methodology Integration Software Lifecycle Platform Project Management Integration Industrialised Software Development

ACA Lifecycle – Overview Delivery Management Solution Development VS Team Foundation Continuous Integration Team Build Check-in Policies Custom Process Templates ACM Integration Work Item System Extension MS Project Server & Time Planning VS Team Suite Integrated IDE Tools Test Suite, Profiling, Analysis, Modelling Tools Automated Build Framework Virtualisation Platform Integration Version Management Technology Infrastructure Visual Studio Team System VSTS Connector Reporting Enhancements Estimation Tools ACA Lifecycle ACA DSF

The Role of Architect Seizing the day

Avanade Definition An architect: q q q Communicates to all stakeholders Builds confidence in team and solution Accelerates a project towards successful delivery Addresses and manages risks throughout the implementation Designs for appropriate quality, manageability and evolution Architects have a passion for delivering technology that is actually used to best business advantage

Architect Contribution 1 / 2 q Assess polarity q Balance control and freedom q Bridge development, infrastructure and operations communities q Drive operational excellence throughout q Communicate business value

Architect Contribution 2 / 2 q Avoid checklist approach to governance q Build stakeholder commitment q Clearly define roles (for individuals and suppliers) q Continuously improve q Communicate business value

Contact Richard Hall E: richardha@avanade. com T: +44 (207) 025 1099 www. avanade. com/uk