New User Course Agenda Module 1 Settings Module

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New User Course

New User Course

Agenda Module 1: Settings Module 2: VA Mobile Service Desk Module 3: Lost and

Agenda Module 1: Settings Module 2: VA Mobile Service Desk Module 3: Lost and Stolen Module 4: Airwatch Module 5: Good For Enterprise Module 6: CITRIX Receiver Module 7: Mobile PASS Module 8: Any Connect Module 9: Discussion Phone: 1 -844 -482 -6624 2 Email: help@vamobile. us

Prerequisites 1. Enrolled into Airwatch Agent 2. Citrix Receiver Downloaded 3. Good For Enterprise

Prerequisites 1. Enrolled into Airwatch Agent 2. Citrix Receiver Downloaded 3. Good For Enterprise Downloaded 4. Mobile PASS set up 5. PIV Exemption has been approved or requested For Further information see: http: //bit. ly/VAMi. Padcourses Phone: 1 -844 -482 -6624 3 Email: help@vamobile. us

External Controls 4

External Controls 4

Unlocking i. Pad 5

Unlocking i. Pad 5

Closing Applications Double Click on the Home Button 6

Closing Applications Double Click on the Home Button 6

Settings 7

Settings 7

Settings Wi-Fi 8

Settings Wi-Fi 8

Settings Cellular Data 9

Settings Cellular Data 9

Settings General – Software Update 10

Settings General – Software Update 10

Settings Auto Lock 11

Settings Auto Lock 11

Settings Passcode 12

Settings Passcode 12

Settings Do Not Disturb 13

Settings Do Not Disturb 13

Settings General - Name (Site Code)-TBIEE 12345 VHAISTSMITHR 14

Settings General - Name (Site Code)-TBIEE 12345 VHAISTSMITHR 14

Settings Clear Cookies and Website Data 15

Settings Clear Cookies and Website Data 15

Control Center Wi. Fi Music Control Bluetooth Airplane Mode Brightness Do Not Disturb Auto

Control Center Wi. Fi Music Control Bluetooth Airplane Mode Brightness Do Not Disturb Auto Lock / Mute Sound Air. Drop Time App Camera 16

What is the VA Mobile Service Desk? i. Pad View Or Web View Phone:

What is the VA Mobile Service Desk? i. Pad View Or Web View Phone: 1 -844 -482 -6624 17 Email: help@vamobile. us

Lost and Stolen 1. 2. 3. 4. Call VA Mobile Service Desk File Police

Lost and Stolen 1. 2. 3. 4. Call VA Mobile Service Desk File Police Report Alert Supervisor Alert Local POC Phone: 1 -844 -482 -6624 18 Email: help@vamobile. us

Airwatch Agent Phone: 1 -844 -482 -6624 19 Email: help@vamobile. us

Airwatch Agent Phone: 1 -844 -482 -6624 19 Email: help@vamobile. us

Good For Enterprise • This application is for your work email • Please make

Good For Enterprise • This application is for your work email • Please make sure your software and name is up-to-date • Good PIN request process • Request type: Apps>Email/Calendar>Good for Enterprise>Request Access PIN Phone: 1 -844 -482 -6624 20 Email: help@vamobile. us

CITRIX Receiver • Citrix Receiver should have been downloaded from the Apple App Store

CITRIX Receiver • Citrix Receiver should have been downloaded from the Apple App Store • Address: https: //vacagwest. vpn. va. gov • Description: West • Select: Web Interface • Your username will be vha 18vha. ELPxxxxxx 21

Mobile PASS 22

Mobile PASS 22

Any Connect • Provides a secure VPN network • Your username will be vha

Any Connect • Provides a secure VPN network • Your username will be vha 01vhatogxxxx xx or your VA Email 23

Questions • • http: // help. vamobile. us Phone: 1 -844 -482 -6624 Courses

Questions • • http: // help. vamobile. us Phone: 1 -844 -482 -6624 Courses Email: learn@vamobile. us Troubleshooting Email: help@vamobile. us 24