New Trend of Construction Engineering Integrated Management System

New Trend of Construction & Engineering Integrated Management System British Standards Institution Presented by IMS Lead Auditor 유 상 근 1

To develop in principle an Integrated Management System using Management Standards for Construction & Engineering Industry 2

What is a Management System? The part of business that includes: • Organisational structure • Planning activities • Responsibilities • Operational Practices • Processes and Procedures • Resources • Contract delivery 3

What does Business need to Manage? • • • • Business Risk Strategic Planning Finance Planning and Design Construction Project Management Operational Security Fire Risk Customer expectation • • 4 Image and Reputation Quality Environment Occupational Health & Safety Information Security People development Interested parties Customer Satisfaction

Are there any Common Features? • • Strategy Policy Commitments Investments Organising Business Infrastructure Planning Implementing • • 5 Checking Monitoring Reviewing Documentation Records etc. Business performance Management reviews

Existing and Developing Management Standards • Quality - ISO 9001 • Business Improvement - ISO 9004 • Environment - ISO 14001 • OH&S Safety - OHSAS 18001 • Information Security - BS 7799 • Complaints - BS 8600 • Investment in People • Risk Management • Financial services • Financial Planning • 2 nd Party Assessment 6

Implications of separate management systems? • • • Keeps it simple One specialisation skill needed per system Easy to demonstrate in isolation Easy to explain to interested parties Potential for overlap / communication problems “High Resource Costs” 7

Potential Benefits of Integration • • Reduces duplication, overlap and disconnects Reduces internal function competition Provides a unified approach to problem solving Avoids conflict Promotes teamwork Identifies and Enables “Best Business Practice” Streamlines project management “REDUCES OPERATING COSTS” 8

How is ISO addressing Management Standard proliferation? • ISO recognised concerns about ease of use with users because of “assumed” incompatibilities • Recognised concerns over different terms and definitions for similar processes etc. Hence, ISO set up an Ad-hoc Group (AHG) to advise 9

Proposed Generic Structure for Management Standards • Based on Plan-Do-Check-Act • Utilise commonalties between ISO 9001, ISO 14001, OHSAS 18001 • Accommodate any management “Process” 10

ACT Continual Improvement PLAN Policy / Commitment Reviewing Checking & Corrective Action Any Management Standard Planning Implementation Performance Assessment CHECK DO 11

Business Process Model Top Management Ownership INPUTS Business requirements Measure Analyse Change ? Key Business Activities Commitment Resources 12 KPI’s Records OUTPUTS Business requirements

Management Standards Generic Integration & Alignment CORE CORE E OH&S Q Enable Company Specific Applications 13 Other BS 7799 BS 8600

Business Process Aspects ISO 14001 Emission control Law Accounting Practice, Law Staff development Finance Personnel Environmental Officer ISO 9000 BEM Tools and Techniques One Fully Integrated Business Management Quality Manager System? Inst. Of Marketing Customer Satisfaction Sales best practice IT Data Protection Information Security Operations Health & Safety Marketing / Customer Service - OHSAS 18001 Codes of Practice Customer requirements 14

Business Management Standards Joined up and interdependent processes Executive Management Marketing & Sales BS 7890 Safety & Environmental ISO 14001 OHSAS 18001 Design & Construction Activities ISO 9001 BS 6079 Business Management System Information Security BS 7799 15 Human Resources Ii. P Finance & Accounting

Business Strategies Top Management Commitment Vessel management requirements Corporate Governance Best Practice Customer Satisfaction BS 8600 Integrated Business Management System Environmental ISO 14001 Quality ISO 9000 People Development 16 Business Performance Information Management BS 7799 Contract / Project Management BS 6079 Health & Safety OHSAS 18001

Management Standards Enabling Business Vision Measure Analyse Improve Business Strategy Management Vision Design & Construct Resources 17

MANAGEMENT OF RISK Parallel to the requirements of London Stock Exchange for listed companies Business Management System Business Culture 18

Risk Rating and Priority Risk Priority Probability Highly Probable 1 Probable 2 Likely 3 Could Happen 4 Improbable 5 LO HI Impact 1 2 3 Insignificant Marginal Serious 19 4 Critical 5 Catastrophic

Consider key elements in Business Planning • • • Identification of needs and requirements Analysis of critical issues Selection of significant issues to be addressed Setting of objectives and targets Identification of resource requirements Identification of organisational structure roles, responsibilities and authorities • Planning of operational processes • Contingency preparedness foreseeable events • Top management review 20

The key to achievement • A RISK based approach to all business disciplines • Individual disciplines require a unique approach 21

Can Business Management be handled in a common way? YES using “Risk based Process Management” 22

BSI Recommended Approach • Identify and map “ALL” business processes • Determine whethere are specific business threats, hazards • Evaluate and prioritise “RISK” at every stage. 23

Management Standard Evolution “Compliance and Customer Satisfaction” ISO 900(1)(2)(3): 1994 24

Management Standard Evolution “Business Focus” CM ISM OHS ISO 9001: 2000 ISO 900(1)(2)(3): 1994 25 EMS

Management Standard Evolution “Business Performance Improvement Focus” IMS IS 09001 Update OHS ISO 9001: 2000 ISO 900(1)(2)(3): 1994 26 EMS BEM Measurement of effectiveness of enablers and associated results. ISO 9004 Business Performance Improvement Approach

Strategic Planning Quality ISO 9000 Customer Satisfaction BS 8600 Environmental ISO 14001 EFQM Top Management Commitment Corporate Governance Best Practice Integrated Business Management System Staff Development Safety at Site 27 Business Performance Information Management BS 7799 Contract / Project Management BS 6079 Health & Safety OHSAS 18001

Common elements of Quality, Environment and OHS 28

Example of Project IMS Quality Manual (ISO 9001) Corporate Project EMS Manual (ISO 14001) OHS Manual (OHSAS 18001) Project Manual HSE Plan Quality Procedure EMS Procedure Project Procedures OHS Procedure Work Instruction 29

Example - JGC organization 31

Example - Project Requirement 32

Example - Project Requirement 33

Example - Project Requirement 34

Example - Project Requirement 35

Example - Project Requirement 36

How to integrate ? Step 1 - Combined: (Separate systems being used at the same time) Step 2 - Integratable: (Common elements have been identified) Step 3 - Integrating: (Common elements identified and are being integrated) Step 4 - Integrated: (One system incorporating all common elements) 37 Step 1 Step 2 Step 3 Step 4

How are you going to get there? • Undertake a gap analysis • Identify resources available • Review roles and responsibilities • Plan operational activity and control • Evaluate contingency preparedness • Manage organisation-wide risk 38

Suggested integration of processes Business Process Health & Safety Core process Environment 39

BSI Products & Services to help you • • Information & Guidance Standards and Publications BSI Tailored Customer Events Training: Public, In-company and e’Learning courses • Pre-Assessment & Auditing • Registration & Certification • Business Improvement Tools e. g. Bench. Mark 40

Deliverable from BSI • A BSI branded certificate that shows all those standards that you have integrated into your management system. • Separate accredited certificates for those management systems that you have registered, that BSI has accreditation for. 41

Workshops • • • Workshop Structure - Facilitated syndicate exercises providing an overview of the following: What integration means Current management systems A framework for integration The process approach Risk assessment Getting started Gap analysis Monitoring & measurement BSI approach to assessment & certification 42

BSI is • International reputation for excellence • One of the largest & most respected management systems registrars in the world • Registered customers in over 86 countries • Internationally experienced specialists with unrivalled expertise and knowledge • A valuable source of information & guidance • Our integrated assessment service is designed to help organisations reach registration cost effectively 43

IMS Certification 44

CONTACT BSI 유 상근 sangkeun. yoo@bsi-global. com ( 02 ) 777 - 4123 (016) 366 - 4123 45