New Mexico Fisher House Bronx Fisher House Community

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New Mexico Fisher House Bronx Fisher House Community Groups Brian Gawne, VP for Community

New Mexico Fisher House Bronx Fisher House Community Groups Brian Gawne, VP for Community Relations

2017 Friends Conference • 19 Previous Attendees • 29 New Attendees • 27 of

2017 Friends Conference • 19 Previous Attendees • 29 New Attendees • 27 of 32 FOFH groups – – 3 finish houses in next Qtr 3 finish houses in 2018 5 Awaiting construction start 5 opened houses in last 18 Months • Program Managers – VA – USAF & USN

Schedule

Schedule

Introductions

Introductions

Group Exercise What are your responsibilities as a FOFH Community Group?

Group Exercise What are your responsibilities as a FOFH Community Group?

FOFH Responsibilities (Conference Attendee answers to Exercise) • • • Awareness Acknowledgment Development Provide

FOFH Responsibilities (Conference Attendee answers to Exercise) • • • Awareness Acknowledgment Development Provide Resources Build Relationships Infrastructure to raise funds Volunteers Advocate Level of Excellence Stewardship Continuity Sustainment • SUPPORT THE FAMILIES • Support the FH Manager – – Availabilty Maintenance funds Unmet needs Quick response

If your Fisher House was Annie …. Who would you want your community group

If your Fisher House was Annie …. Who would you want your community group to be? or

FH Construction Last 7 years Typically 9 -15 months for construction Key: Brown text

FH Construction Last 7 years Typically 9 -15 months for construction Key: Brown text = Not VA Bold = Supporting local Community Group (#) = Number of suites

Future Fisher House Locations In Construction • Charleston, SC • Orlando, FL • Keelser

Future Fisher House Locations In Construction • Charleston, SC • Orlando, FL • Keelser AFB (2 nd) • Tampa, FL (2 nd) • West Haven, CT • Joint Base Elmendorf – Richardson, AK • Bronx, NY (I & II) Previously Approved • Cleveland (I & II) • Lexington, KY • Birmingham, AL • North Chicago, IL • Dayton, OH • Palo Alto, CA (2 nd) • Togus, ME • Omaha, NE • Denver, CO (2 nd) • Albuquerque, NM • San Juan, PR • Ramstein, Germany Locations in gold have supporting FOFH community groups 2016 Approved • Bay Pines, FL (2 nd) • Richmond, VA (2 nd) • San Antonio, TX (2 nd) • Ann Arbor, MI • Columbia, MO • Columbia, SC • Huntington, WV • Kansas City, MO • Montrose, NY • New Orleans, LA • Perry Point, MD • Shreveport, LA • White River Junction, VT

Fisher Houses Without Community Groups • VA • • • Albany Augusta Bay Pines

Fisher Houses Without Community Groups • VA • • • Albany Augusta Bay Pines Dallas Minneapolis I II Palo Alto Portland Salt Lake City San Antonio Tampa Washington DC Do. D • Army • • • Navy Forest Glen Fort Belvoir Fort Bliss Fort Bragg Fort Campbell Fort Gordon Fort Hood Fort Sam Houston I II IV Joint Base Lewis-Mc. Chord I II Landstuhl I II Tripler I II • Camp Lejeune • Portsmouth • Walter Reed I II IV V

Why have community groups?

Why have community groups?

Mutually Beneficial How Groups Help the Foundation • Capital Campaign • House Support •

Mutually Beneficial How Groups Help the Foundation • Capital Campaign • House Support • Event Representation • e. g. , WLGO, Cardinal Health • Awareness • Pay it Forward How FHF Helps Groups • • Name Guidelines & Experience Friends Conference Development • Grant Assistance • Community Fundraisers • Donation Pages

Starting a Community Group • Existing Group • e. g. Harbour House (Charleston), Build

Starting a Community Group • Existing Group • e. g. Harbour House (Charleston), Build It For the Brave (Ann Arbor) • Already has 501 c 3 status and own donor base • FH fits their current mission • New Group • e. g. Orlando Fisher House, New Mexico Fisher House • May or may not choose to file for 501 c 3 • Starting donor base from scratch

Who helps the houses “keep their head above water? ” FHF Friends of FH

Who helps the houses “keep their head above water? ” FHF Friends of FH Groups VA/Do. D Other Local groups

Fisher House Relationships VA/Do. D Other Orgs Community Group FHF

Fisher House Relationships VA/Do. D Other Orgs Community Group FHF

Directors’ Concerns Hi s Pr tor es ica erv l tio a n Stan

Directors’ Concerns Hi s Pr tor es ica erv l tio a n Stan dard s of Co nduc t o s r e al P du i v i Ind Local Government Budgetary Constraints e d e F ral Re Oth er C ons Pro tructi on jec ts Pu b lic O pi ni on g n i ff a St s n o ti a l gu s tie i l a n Human Relations HIP PA Co nce News Media rns

FH and VA Guidance for Groups

FH and VA Guidance for Groups

What’s Covered VA Fisher House Program Index • Introduction • VA FH Program Eligibility

What’s Covered VA Fisher House Program Index • Introduction • VA FH Program Eligibility • VA FH Operations • Relationship between VA FH Managers and Community Partners • VA FH Donations • VA FH Volunteer Management • VA FH Public Affairs

FH Community Group Webpage

FH Community Group Webpage

Community Group Support. . two phases • Construction • Sustainment

Community Group Support. . two phases • Construction • Sustainment

Big Ticket Items • Service Contracts: • • Internet/Cable Contracts Linen Contracts Temp controlled

Big Ticket Items • Service Contracts: • • Internet/Cable Contracts Linen Contracts Temp controlled Storage unit Lawn/landscaping services • Building Projects • Sheds • Playgrounds • BBQ Patios • Transportation Assistance • Taxis, Shuttles, Uber, etc. • Assistance when VA/Do. D response time is too slow • e. g. , Washer/Dryer Repair • Hotels when house is full or unique circumstances • • Bricks Fountain BBQ Pits Van/Vehicle

# 1 FOFH question approaching Dedication • What will it cost us to support

# 1 FOFH question approaching Dedication • What will it cost us to support a house? • What is reasonable for program expenses? • …admin expenses? • …fundraising? Common asks for new FOFH groups • How big should our board be? • How often should they meet • Do we need an Executive/ Development Director?

Our Data

Our Data

FOFH Local House Support (Self reported) • 8 of 24 Groups responded • Avg

FOFH Local House Support (Self reported) • 8 of 24 Groups responded • Avg Board Members 11 • Avg Support to FH – $56 K/year - $4667/month • • 2 groups $8 -$15 K year 4 groups $45 -55 k year 1 group $56 -$75 K 1 group over $150 K

How big is the Fisher House Enterprise? $ FHF + $ FOFH + $

How big is the Fisher House Enterprise? $ FHF + $ FOFH + $ Do. D FH + $ VA FH = ? Is that number important?

Ways Donor Give To Community Group To FHF To the VA/Do. D Fisher House

Ways Donor Give To Community Group To FHF To the VA/Do. D Fisher House

What to Expect When You’re Expecting

What to Expect When You’re Expecting

New House Challenges: Surviving the First Year FOFH Perspective • Been the star until

New House Challenges: Surviving the First Year FOFH Perspective • Been the star until dedication • Sharing the limelight • Lead role to supporting cast • Challenge: Shift emphasis from capital campaign to support • Switch from $3 M+ goal to ? ? ? Manager’s Perspective • Hear all the great things from other managers • Reluctant to ruin the relationship • …and lose their support

FH Community Groups and FH Mangers A Vital Relationship • FH Manager’s Responsibilities •

FH Community Groups and FH Mangers A Vital Relationship • FH Manager’s Responsibilities • FOFH Responsibilities

Business Rules & Good Practices for FH Managers • Up to date Wish List

Business Rules & Good Practices for FH Managers • Up to date Wish List • Inform of Events • Involve VA’s experts when needed • PAO • Facilities • Social Services • Set boundaries • Establish procedures • Assistance with Issues • VA/Do. D Leadership & FHF • Support education about FH mission • Don’ts • • • Allow board meetings in house Give groups exclusivity Participate in fundraising Discuss personnel issues Sell naming rights to rooms

More thoughts for us… • Appropriate Relationships • No Promises about house • Donations

More thoughts for us… • Appropriate Relationships • No Promises about house • Donations • Eagle/Gold Scout Projects • Gifts – Acceptance procedures • Receipts & Acknowledgements

Conflict Resolution with Medical Center • Address concerns with respect • Key considerations •

Conflict Resolution with Medical Center • Address concerns with respect • Key considerations • Talks with manager • Ask yourself… • Clearly identify issue • Consideration of both sides • Governing laws and rules • Involve direct supervisor • Involve Do. D/VA FH Program Manager • Hospital Director • Keep FHF Informed • Allows us to assist • Independent 501 c 3 • Partnership vs Authority • Actions affect other parties Why is this an issue…to me…to them? Can we find a win/win? What is at risk? What limiting factors? (regulations, $$$, etc. ) • How can we best benefit families? • •

FHF Complaint Process What happens when someone calls FHF to complain 1. Listen 2.

FHF Complaint Process What happens when someone calls FHF to complain 1. Listen 2. Assess 3. Ask for concerns in writing 4. Notify Do. D/VA FH Program Manager 5. Assist as appropriate 6. Inform our Chain of Command

Potential Energy • Force Multiplier • Expediter • Fairy Godparent • Problem Solver •

Potential Energy • Force Multiplier • Expediter • Fairy Godparent • Problem Solver • Facilitator • Ally • Overwhelming Force • Corner-cutter • Bad Magic • Problem Source • Impediment • Adversary

PASSION

PASSION

COMPASSION

COMPASSION

New Mexico Fisher House Bronx Fisher House Thank you for all you do!

New Mexico Fisher House Bronx Fisher House Thank you for all you do!

Questions?

Questions?