NEW APOSTOLIC CHURCH BURIAL FUND MEETING conducted by

NEW APOSTOLIC CHURCH BURIAL FUND MEETING conducted by DISTRICT APOSTLE JOHN KRIEL SILVERTOWN CHURCH, CAPE TOWN 22 JUNE 2017 Confidential New Apostolic Church Slide 1 of 27

AGENDA 11. Burial Fund – outside 1. Opening Prayer of South Africa 2. Introduction 12. Living Benefits 3. Current Fund Rules 13. Contact information 4. Burial Fund Handbook 5. Procedure at the time of death 6. Administrative issues 7. Member information 8. General Burial matters 9. Burial Fund - South Africa – FSB legislation 10. Namibia – legislative changes Confidential New Apostolic Church Slide 2 of 27

INTRODUCTION § The details of this presentation is limited due to time constraints. § This presentation as well as any related content i. e. : Handbook and Forms, will be available on MIS and/or the website. § https: //www. nac-sa. org. za - Under the Links tab you will find MIS - On the home page you will find a Burial download section. Confidential New Apostolic Church Slide 3 of 27

INTRODUCTION § When a death occurs in a family, it invariably comes as a great shock and many are completely unprepared for this event. § Our mission is to provide a dignified funeral at an affordable premium. § We aim to maintain financial stability by applying prudent measures. Confidential New Apostolic Church Slide 4 of 27

BURIAL FUND RULES § Governed by a set of Rules – registered with the Financial Services Board § Membership and Dependants § Benefits and contributions § Management Confidential New Apostolic Church Slide 5 of 27

BURIAL FUND HANDBOOK § Extracts from Fund Rules § Procedures at time of death § Administrative issues § Member Information Confidential New Apostolic Church Slide 6 of 27

PROCEDURE AT TIME OF DEATH § Natural death at home: - Contact the nearest Police station. - The police, after inspection of the circumstances, will issue a SAP 180 form. - The SAP 180 form allows the undertaker clearance to remove the body. - A medical certificate of Cause of Death (BI 12) to be obtained from your house doctor. Confidential New Apostolic Church Slide 7 of 27

PROCEDURE AT TIME OF DEATH § Death in hospital – undertaker will obtain certification of death from hospital. § Death by unnatural causes – summon police for removal of body. Confidential New Apostolic Church Slide 8 of 27

PROCEDURE AT DEATH (continued) § Request removal of body from home - only once the family is ready. § Rector, priest or agent to complete funeral arrangement form in consultation with member. § Member goes to undertaker and takes along the funeral arrangement form as well as the ID or birth certificate of the deceased. Confidential New Apostolic Church Slide 9 of 27

PROCEDURE AT DEATH (continued) § Undertaker consults with member on arrangements as per the proposed arrangement form. § Undertaker confirms burial membership with the NACBF office and receives an order number. § Undertaker can now confirm arrangements with family and rector. § Funeral date & time to be announced only after it has been confirmed with undertaker. Confidential New Apostolic Church Slide 10 of 27

PROCEDURE AT DEATH (continued) § Earth burial – the date is dependent on the availability of graves as per local municipality. § Cremation – it is done privately – no family allowed at the crematorium. § Member to arrange date and time to collect ashes and death certificate from undertaker after the funeral. Confidential New Apostolic Church Slide 11 of 27

BURIAL AGENTS – ADMIN ISSUES § Funeral arrangement forms and Burial application forms are available from the Burial Fund office. (Forms also placed on MIS/Website). § Agents need to use only official receipts – available on request from the Burial Fund office Members must receive the original receipt. Confidential New Apostolic Church Slide 12 of 27

BURIAL AGENTS – ADMIN ISSUES § A Receipt Book control will be managed at the local office. This will be audited by NACBF from time to time. § Collection Lists are sent to the field annually during April month. This must be completed reflecting all payments and must be returned to the Admin office by a set cut-off date. Confidential New Apostolic Church Slide 13 of 27

BURIAL AGENTS – ADMIN ISSUES § Statements will be provided at congregation level. These must be issued to members as proof of membership status. § Each congregation will also receive a subscriber list which must be placed on the notice board. § Lapsed notices will be sent to members who did not pay their premium before 1 July. Confidential New Apostolic Church Slide 14 of 27

MEMBER INFORMATION § Educating members – it is a ‘benefit fund’ therefore no cash pay-outs or surrender values. § Only benefits covered by the contracted price with the undertaker will be paid by the Fund. § Earth burials – the Fund only covers the cost of a public grave. § Any additional cost relating to private graves or other additional benefits will be for the members account. ie: upgrades on coffin or coffin spray etc. Confidential New Apostolic Church Slide 15 of 27

MEMBER INFORMATION § The extent of the cover is regional – there additional costs when special transportation is required. The Fund does not cover repatriation cost. § Keep members informed on any changes – annually eg. Undertakers, premium increases, etc. § Members must insist on proof of payment eg. Receipts. Confidential New Apostolic Church Slide 16 of 27

GENERAL MATTERS § Member becomes ill or passes away – then family request to pay premium in order to get cover – not legal. § All expectant single mothers – regardless of age should have their own policy. § Couples who become divorced will have to take out individual policies. § Grandchildren cannot be covered under the grandparents policy. Confidential New Apostolic Church Slide 17 of 27

BURIAL FUND - SA § Current Legislation – maximum benefit levels in terms of operating as Friendly Society. § We are already paying up to 150% of the maximum level prescribed by the FSB § The FSB has notified us that we need to provide solutions which will comply with current legislation by 31 December 2017. § Working together with our Actuary and the FSB we will find the best solution. Confidential New Apostolic Church Slide 18 of 27

BURIAL FUND – NAMIBIA LEGISLATION § The Burial Fund is registered in SA only – not with Registrar of Friendly Societies in Namibia § Restriction – cross border insurance § Reinsurance with an Insurance company in Namibia § Benefits of re-insurance – some value added benefits are included in premium § Death Certificate is a vital requirement for payment especially when re-insured Confidential New Apostolic Church Slide 19 of 27

BURIAL FUND – OUTSIDE OF SOUTH ARICA § What about other areas in the District Apostle Area? § Investigation into insurance options available in the other affected countries in NAC South Africa, will be done over the next few months. Confidential New Apostolic Church Page 20 of 27

LIVING BENEFITS – ONLY RSA § Introduced in September 2014 to provide some support and assistance to members in difficult circumstances. § These benefits provide support and assistance at no additional cost to the member. However, the Burial Fund pays the cost for this benefit. § Detailed information brochure on the MIS. Confidential New Apostolic Church Page 21 of 27

LIVING BENEFITS – UTILISATION STATISTIC § From September 2014 to 31 May 2017: § HIV cases treated: 4 § Legal Assistance: 2, 260 – Average 68 per month § Trauma and Assault: 341 – Average of 10 per month Confidential New Apostolic Church Slide 22 of 27

LIVING BENEFITS – UTILISATION STATISTIC § Benefits Include: § Legal Assistance e. g. Wills, Small claims court, contracts, etc. § Trauma & Assault given the crime statistics, this benefit not being utilised to its full potential. § Ministers to encourage members to use the services available. Confidential New Apostolic Church Slide 23 of 27

LIVING BENEFITS § HOTLINE NUMBER 0860 555 992 (Do not use this number for Burial queries) § HOTLINE available 24 hours per day- 7 days a week – 365 days per year. § When calling you MUST give your member number otherwise you will not be given assistance. Confidential New Apostolic Church Page 24 of 27

BANKING INFORMATION STANDARD BANK ACCOUNT NAME: New Apostolic Church Burial Fund BRANCH CODE: 051001 ACCOUNT NUMBER: 07 -182 -1163 REFERENCE: Congregation Name or Code (for payments on collection list) OR Member Number (in the case of individual member payment) Confidential New Apostolic Church Slide 25 of 27

CONTACT INFORMATION BURIAL CONTACT PERSON: Lydia Tischendorf OFFICE: 021 -7002228 CELL: 082 9569640 E-mail: burial@nac-sa. org. za COMPLAINTS: (Independent Trustee) E-mail: burial 1@nac-sa. org. za Confidential New Apostolic Church Slide 26 of 27

QUESTIONS CAN BE FORWARDED TO: burial@nac-sa. org. za Confidential New Apostolic Church Slide 27 of 27