Network Services Agreement RM 1045 A Better Way

Network Services Agreement (RM 1045) A Better Way to Buy Network Services

Agenda 09: 30 – 10: 00 Customer Registration 10: 00 – 10: 30 Introduction to the team and CCS 10: 30 – 10: 50 The supplier market view of Network Services agreement Innopsis 10: 50 – 11: 30 Procurement process CCS Break 11: 45 – 12: 15 Buying from RM 1045: Using catalogues with the Network Services agreement Telefonica 12: 15 – 13: 00 Developing your ITT/So. R CCS 13: 00 – 13: 30 The right way to purchase services via the framework: Lessons from a Supplier Gamma Telecom 13: 30 – 14: 30 Lunch – to include Question & Answer session and opportunity for networking, breakout sessions All 14: 30 Close All 2

Category Introduction: Network Services July 2016

Agenda 1. Aims for the day 2. Meet the Network Services team 3. Benefits of using Crown Commercial Service (CCS) 4. Overview of RM 1045 4

Aims for the day Today we want you to leave with: • An overview of the benefits of working with CCS • An understanding of your next steps for using RM 1045 Network Services Tomorrow we want you to: • Spread the word about CCS & the Network Services team • Start benefiting from the RM 1045 Network Services agreement

CCS Category Structure Business Services Directorate 6 Commercial Delivery Directorate Customer Operations Directorate

“We deliver Network Services to around 3000 customers through 12 agreements using 76 suppliers, totalling £ 616 m spend under management on which we achieved £ 99 m savings in 2015/16 financial year”. 7

Meet the Network Services Team 8

Meet the team Ieuan Trigger Category Director E: Ieuan. Trigger@ M: 07834 172 016 emails: @crowncommercial. gov. uk Susan Foster Helen Thurston Senior Category Lead Richard Barnes Senior Category Lead Kevin Todd Category Services Lead Ian Charvill Category Manager E: Susan. Foster@ M: 07717 737 471 E: Helen. Thurston@ M: 07833 295 421 E: Richard. Barnes@ M: 07909 906 467 E: Kevin. Todd@ M: 07885 249 937 E: Ian. Charvill@ M: 07917 242 831 Tony Brown Category Lead Jammar Prince Category Manager Ralph Hegarty Category Lead Tim Orton Category Manager John Mc. Court Category Manager Sonya Watts Contracts Manager E: Tony. Brown@ M: 07867 614 268 E: Jammar. Prince@ M: 07879 435 319 E: Ralph. Hegarty@ M: 07866 976 514 E: Tim. Orton@ M: 07810 656 728 E: John. Mc. Court@ M: 07824 865 485 E: Sonya. Watts@ M: 07776 226 086 Market Management Customer Delivery Operational Management Supported by CCS Telecoms Expense Management; Aggregation and Category Services

Category Scope The scope of the Network Services category comprises: Sub-category Key Applications Data Access A range of connectivity services, enabling Site-to-Site or Site-to-cloud interconnectivity and the provision of end-to-end data access services Local Connectivity Services Local connectivity services, constrained to a single site, enabling a user to consume a locally hosted service Traditional Telephony Services Voice services enabling a Customer’s local traditional (i. e. non-IP) equipment to be connected to the PSTN to make and receive telephone calls. Inbound Telephony Services Inbound call management services (e. g. Non-Geographic Number) IP Telephony Solutions End-to-end IP (Internet-Protocol) telephony services with the ability to connect the telephony service to the PSTN to make and receive telephone calls. Mobile Voice & Data Services Mobile voice and/or data services Paging Services Tone, numeric and word paging Video Conferencing Traditional and IP based conferencing services Audio Conferencing Audio-conferencing services Integrated Communications Both unified communications solutions and integration services Managed e. Mail Services Secure managed email services Contact Centre Infrastructure Services Call/Contact Centre Services: including supply, installation, maintenance, technical architecture and system design, project management, and support as equipment, commodity and managed service. Radio 10 A mobile communications network; mobile radio and two-way transceiver.

Our Routes to Market Live Arrangements: Legacy Arrangements: (Available for customers to use now) (No longer open for new business, but with spend still under management) • Network Services • PSN Connectivity * • PSN Services * (expires June 2016) • GSi Convergence (GCF) * • Managed e. Mail • Telephony Services * (3 Agreements) Work in Progress: (Procurements in hand) • Network Services 2 • Contact Centre Infrastructure (2 Agreements) 11 • Telecoms Networks * • Mobile Solutions II * • Managed Telecoms Convergence (MTCF) * • Specialist Solutions * • GTC 99 • GTC 01 (9 Agreements) (* = Replaced by Network Services)

Benefits of using CCS 12

Easier to Procure • Making it easier to procure EU compliant, cost effective Network Services, supported by: 13 • Advice, guidance and support to procure complex networks requirements, including SI disaggregation • Provision of a single EU compliant route to market for network and telecommunications services • Options for ordering, including access to an EU compliant catalogue for Direct Award • Enabling the reuse of existing Public Sector Assets & Government Digital Service compliance

Fast, efficient & easy to use • Making it quicker to procure Network Services, supported by: 14 • OJEU compliant procurement framework, removing the need to undertake costly and time-consuming full OJEU procurement processes • Pre-tested supplier capability and financial standing • Pre-agreed terms and conditions –simply ‘call off’ the framework to meet your requirements • Known requirement? You could direct award from the catalogue in hours not months • No limit to how many times you ‘call off’ the agreement

SRM • Support with Suppliers by: 15 • Formal engagement with tier 1 strategic suppliers • Enabling access to board level contacts via strategic SRM • Links to Crown Representative programme • Focus on savings and efficiency initiatives • Escalation route for major contractual and framework issues • Increasing diversity of suppliers by reducing barriers to participation through pre-procurement market engagement

What you can do now • Optimise existing Network Services spend: • Use of Historic Billing Audit (HBA) to recover erroneous costs • Access to Telecoms Expense Management (TEM) audit service • Support in planning replacement network services • Support in negotiating existing terms utilising Audit & Benchmarking • Aggregation of spend in National Further Competitions to achieve better pricing through collective buying • Harmonise rates across Public Sector at lowest offered price where possible Then benefit from buying through the RM 1045 agreement when ready 16

RM 1045 Network Services Agreement 17

Introduction • RM 1045 Network Services directly replaces: • • RM 860 PSN Connectivity RM 1498 PSN Services RM 1035 Telephony Services All legacy agreements (GTC/ Telecoms Networks / GCF / MTCF / BT Mo. Us) • RM 1045 Network Services supports new and emerging technologies: • • Replace old/aging legacy technology (such as ISDN, xmail and BT VLB) Emerging technologies automatically in scope (such as 5 G) • RM 1045 Network Services introduces evolved processes & concepts: • • 18 Structuring the Lot Defining & establishing Supplier capability Managing the Catalogue Customer Ordering Procedures

Lot Structure • LOT 1: Data Access Services • LOT 2: Local Connectivity Services • LOT 3: Traditional Telephony Services • LOT 4: Inbound Telephony Services • LOT 5: IP Telephony Services • LOT 6: Mobile Voice & Data Services • LOT 7: Paging Services • LOT 8: Video-conferencing Services • LOT 9: Audio-conferencing Services • LOT 10: Integrated Communications 19

Ordering Procedures (1 of 2) • Direct Award, where: • • An appropriate Service Offer exists; and The Template Call Off Terms do not require amendment beyond that allowed on the Order Form • Short Form Further Competition, where: • The Template Call Off Terms do not require amendment beyond that allowed on the Order Form • General Further Competition, where: • • 20 The Contracting Body requires the Supplier to develop a proposal to meet their Statement of Requirements The Contracting Body wishes to amend the Template Call Off Terms (to the extent permitted by and in accordance with the Regulations & Guidance)

Ordering Procedures (2 of 2) • Agency • • The ability to appoint an agent where your requirements include a core component from one or more of the ten lots of the agreement (available only via a general further competition) Procured as an additional requirement to one or more of the ten agreement lots. • Cross Lot • • 21 A procurement where a Contracting Body’s requirement spans more than one Lot Capable Suppliers are those that have a place in all of the Lots specified in the procurement

Meet our Suppliers

How CCS have helped Transition of mobile services from legacy agreements onto current agreements has yielded savings of up to 75% Unlocking SI deals in CG splitting out the common goods & services has yielded in-year savings of up to £ 28 m on the DWP Icons project All customers of the GSi Convergence Framework (GCF) can realise savings of at least 3. 5% in 2016 as a result of the work to unbundle the Core Components 23

Questions & Answers 24

Innopsis A Market Perspective on RM 1045 Phil Gibson phil. gibson@innopsis. org 25

Who we were Who we are now • PSN Governing Body (PSNGB) • Created to represent industry in development of PSN Standards • Trade body for networking and digital infrastructure suppliers • Objective to make it easier to do business with the government • Promote exploitation of technology for information sharing 26

Why do suppliers like frameworks? • Standard T&C's • Access potentially large market • Simplifies procurement process • Provides a marketplace that attracts customers • Direct awards can reduce time and cost of sales 27

A framework is only as good as its customers • Frameworks bring together buyers and suppliers into a single marketplace • Network Services has 59 suppliers, all competing with each other to win business • What makes the market work? Customers actively using it, both for standard and bespoke requirements • Well articulated requirements create value propositions WE NEED YOU! 28

When you want something standard… • Standard services to meet common needs • Ask why are you different • Why specify intricate detail, when you want 'one like that’? • Understand the art of the possible from the market • Be consistent across ITQ 29

Use Dialogue and Further Competition – for something bespoke… • NSF allows dialogue to establish what you need, to suggest new ways of working, new services, or innovative models • But you need to understand the limitations of service types, understand what causes pain • Shorter, better, clearer requirements… 30

The true value of market engagement • Engage with industry to better specify and run major procurements • Examples of such engagements exist across the Public Sector and have addressed successfully large projects • Suppliers and Authority quickly come to the right conclusions in an open constructive way • Acts as a qualification process for both sides and enables partnering conversations • Innopsis can help you with engagements, Health and Social Care Network (HSCN) is a good example of a current project (circa 25 suppliers involved) 31

End 32

Network Services: RM 1045 Procurement Process July 2016

RM 1045 Procurement Options • Direct Award (DA) • Short Form Further Competition (SFFC) • General Further Competition (GFC) • Aggregation 34

Direct Award

When to use a Direct Award (DA) • Direct Award, where: 36 • Your requirement is within scope of one or more of the RM 1045 lots; • An appropriate Service Offers exists in the Catalogue; • You have completed a desk top evaluation; • The Template Direct Award Call Off Terms do not require amendment beyond that allowed on the DA Order Form; and • You have completed and signed a DA Order Form

Catalogue Service Offer (DA) • Service Offer Reference Number • Lots • Effective Date • Expiry Date • Service Description • Conditions on the Customer • Outline Implementation Plan • Service Level Agreement • Price Card 37

Evaluation (DA) • Award criteria • Price only; or • Price and Non-price elements (e. g. quality, technical merit, delivery lead times) • Define non-price elements • Specify percentage weightings for each criteria • Price only 100% • Price/Non-price 25% - 75% • Establish the most economically advantageous Service Offer 38

Order Form (DA) • Complete all sections of the DA Order Form • • Section A – General Information Section B – Direct Award Information Section C – Location details Section D – Call Off Contract Award • Sign & enter the date of dispatch of the Order Form to the supplier • Dispatch to the supplier 39

Award (DA) • Award the Call Off Agreement with the successful Framework Supplier • Dispatch your signed Order Form to the supplier: • Accepts the suppliers Service Offer • Creates the contract with the supplier • Forms a legally binding agreement on the date of dispatch • Your Call Off Contract consists of: • DA Order Form with customer signature • Permitted appendices to the DA Order Form • Direct Award Call Off Terms • Your Contract commencement date is the date of dispatch 40

Benefits of a Direct Award • Quick & flexible process • OJEU compliant without the need for further competition • Complies with regulations through fair and transparent evaluation of Service Offers meeting your requirements • Pre- agreed Terms & Conditions • Available across all 10 agreement lots and for cross lot requirements 41

Further Competition

Short Form Further Competition (SFFC) Short Form Further Competition, where: 43 • Your requirement is within scope of only one of the RM 1045 lots; • Your requirement cannot be met by a Service Offer; • You do not wish to appoint the supplier as an Agent; • You do not wish to conduct an e. Auction; • The Template SFFC Call Off Terms do not require amendment beyond that allowed on the SFFC Order Form; and • You have included a completed SFFC Order Form in your ITT document pack.

General Further Competition (GFC) General Further Competition, where: 44 • Your requirement is within scope of one or more of the RM 1045 lots; • You have a more complex need & require the supplier to develop a proposal to meet your Statement of Requirements; • You may wish to appoint the supplier as an Agent; • You may wish to conduct an e. Auction; • You have completed pre-procurement supplier engagement; • You wish to amend the Template Call Off Terms (to the extent permitted by and in accordance with the Regulations & Guidance); and • You have included a completed GFC Order Form in your ITT document pack.

Further Competition Process – Pre-Procurement Complete an initial Requirements Gathering Exercise 45 Publish your RFI to all suppliers to the RM 1045 Lot(s) Run your Supplier Discovery Days Finalise your Rf. P, including ITT documents (So. R, T&C’s, Order Form, Instructions, Award Criteria, Timetable)

Order Form (SFFC/GFC) • Complete sections A-E of the Order Form to include in your ITT document pack • • • Section A – General Information Section B – Details of the Requirement Section C – Location details Section D – Milestone Plan Section E – Compatibility Information • Suppliers in their tender response complete section F & G of the Order Form • Section F - Supplier Response • Section G - Contract Award completed and signed • Section G – Contract Award is signed by you at contract award 46

Evaluation SFFC – One Stage • Award criteria • Price only; or • Price and Quality (including technical merit and delivery lead times) • Define quality elements • Specify percentage weightings for each criteria • Price only 100%; or • Price 50% - 100% and Quality 0% - 50% • Establish the most economically advantageous bid 47

Evaluation GFC – Optional Multistage 1 st (& Subsequent) Stage Final (& Single) Stage To include Some or All of … Award Criteria % Weighting 48 Technical merit Delivery approach (including delivery period) Implementation approach Scalability Quality Cost effectiveness Technical merit Technical assistance After sales service Price Aesthetic and functional characteristics Running costs Environmental characteristics Delivery date and delivery period Period of completion Service Transition Legal / Commercial 0% - 100%

Award (SFFC/GFC) • Dispatch to the successful supplier the Order Form returned in their tender response, signed and dated by you, this: • • • Accepts the suppliers bid Creates the contract with the supplier Forms a legally binding agreement on the date of dispatch • Your Call Off Contract will consist of: • Order Form with supplier and customer signature • Permitted appendices to the Order Form • Call Off Terms • Your Contract Commencement date is the Date of Dispatch • Provide feedback to unsuccessful suppliers 49

Benefits of a Further Competition • Known pre-tested suppliers – capability and financial standing; • Allows suppliers to develop proposals or solutions to meet your statement of requirements, encouraging innovation; • Enables further refinement of your exact requirement over and above the basic contract terms; • Provides the option to run an e. Auction or a multi-stage competition (GFC); • Ability to procure across lots and appoint an agent; • Faster and less onerous than a full OJEU process; and • Focus on achieving best value for money for your specific requirement. 50

Cross Lot Procurement • A procurement where your requirement spans more than one Lot (i. e. contains a combination of Core Components, where those Core Components exist in different Lots) • Capable Suppliers are those that have a place in all of the Lots specified in the procurement • Where you are running a cross-lot competition you should only invite the suppliers that appear in all the lots which cover your requirements. 51

Agency • The ability to appoint an agent where your requirements include a core component from one or more of the ten lots of the agreement (available only via a general further competition) • Agency services cannot be procured in isolation, only alongside a Core Component of a Lot/s • Capable Suppliers are those that have successfully passed the agency capability test 52

Aggregation “The joining of multiple purchasers in a group to increase their buying power. ”

Aggregation Aggregated National Further Competition, where: • Your requirement is within scope of RM 1045; • Aggregated competition requirement meets your needs. Check the pipeline for details of forthcoming aggregated competitions: https: //www. gov. uk/government/publications/buying-technology-how-ccscan-help/technology-aggregation-opportunities; • RM 1045 Template Call Off Terms do not require amendment beyond that allowed under the agreement and the aggregated competition; and • You are able to receive services from any of the suppliers to the specific Lot under the agreement 54

Aggregated Competition Process Customer Engagement Data Collection Publish ITT Award & Contract Migration Customer Decision Gateway Prepare Take Action & Deliver • • Sign a Mo. U Complete Customer Requirements Template Develop customer-specific quality and evaluation criteria Review procurement documentation 55 Validate the supplier tenders Sign a contract with the successful supplier Customer Transition

Benefits of an Aggregated NFC • Dedicated team to deliver aggregated NFC • Aggregation of demand to achieve better pricing through collective buying • Standardise requirement where possible to achieve greater leverage and further savings • Standard documentation and consistency in the application of processes ensure effective and efficient procurements that are legally compliant • Reduce customer and supplier costs through single procurement for multiple customers using same T&Cs • Fully managed procurement freeing up local resource 56

How CCS have helped NFC 6 c. 41% savings 16 Customers c. 12, 000 mobile connections Awarded March 15 NFC 10 c. 75% savings 13 Customers c. 11, 000 mobile connections Awarded September 15 57

Information, Forms & Guidance RM 1045 agreement Order Forms & Guidance T&C’s Supplier by Lot list Supplier contact details Evaluation criteria Technology Catalogue & Government e. Marketplace Aggregation http: //ccsagreements. cabinetoffice. gov. uk/contracts/rm 1045 networkservices@crowncommercial. gov. uk https: //www. gov. uk/government/publications/crowncommercial-service-technology-catalogue https: //www. gov. uk/guidance/emarketplace-a-guide-forpublic-sector-buyers https: //www. gov. uk/government/publications/buyingtechnology-how-ccs-can-help/technology-aggregationopportunities technologyaggregation@crowncommercial. gov. uk 58

Questions & Answers 59

Using Supplier Catalogues with the Network Services Agreement Rory Campbell Framework Manager, O 2 @Rory. Campbell 1

Introduction and overview Frameworks provide over 55% of O 2’s revenues in the public sector. Central part of our strategy. We feel it's important to share best practice between suppliers and buyers in using frameworks. 3 main points from our experience: 1) engage with suppliers before coming out to tender 2) give clear requirements based on outcomes and not technology 3) clarity on the evaluation criteria (and how they will be scored) This will save time and money and lead to more successful tender process. 61

The best of RM 1045 1) Range of product and service types available 2) Flexibility of the framework and the progression from the PSN Frameworks. E. g. extension of direct award catalogue to apply to all types of service 3) Dynamism and flexibility – ability to add and amend Standard Service Offers over time Framework is great but to make the most out of it, it should be used in conjunction with catalogue. 62

I see the SSO’s, but what can I do with them?

Building SSO’s with customers Examples of where we've engaged with customers and how they've used SSO’s in their procurement exercise: 1) Sussex and Dorset Police managed mobility services (device, connection, MDM, application services). Used the catalogue to evaluate a range of solutions and suppliers. Existing O 2 SSO was updated to provide clarification on service scope and levels. Contract worth £ 2. 4 m with eventual roll out to 4400 users. 2) Department for Business Innovation and Skills - Contract worth c £ 1 m for Hosted UC. Using the catalogues BIS could see what their contemporaries had previously ordered to help them make a more informed decision. Catalogues make it easier to understand where there are common buyer requirements and make the most of these via cost efficiencies. 67

Feedback & Questions Rory Campbell Framework Manager, O 2 @Rory. Campbell 1

RM 1045 Network Services: Developing Your Invitation to Tender (ITT) / Request for Proposal (Rf. P) Document Set June 2016

Agenda • • • 70 Introduction Deciding when to Start your Procurement Requirements Gathering Current Service Definition Future Service Requirements Transition Planning Pre-Procurement Market Engagement Procurement Considerations Typical ITT/Rf. P Composition Q&A

Introduction • Buying Telecoms & Network Services can be complex and daunting • Re-procuring layered services requires planning & preparation • Benefits of re-procuring include up-to-date T&Cs and pricing • CCS Network Services team can help you! • Using pre-existing agreements (like RM 1045 Network Services) reduces some of the risk & complexity • Catalogues can provide easy access to less complex services and/or components of more complex services • Invest time into your ITT to achieve a better outcome! 71

When to Start your Procurement (1 of 2) Common Decision Points to start the procurement process… • Contract Expiry • Relocation / New Site • Emerging Requirements • Increasing Demand • Change in Working Practice – – – Planned expiry of one or more of your component services Expanding or moving to incorporate new premises Increased use of mobile apps Bandwidth utilisation increasing with hosted services Increase in remote working, reduced dependence on physical locations …in any event, give yourself plenty of time! 72

When to Start your Procurement (2 of 2) Examples – Legacy Transition… • GSi Convergence Framework (GCF) • Mobile Solutions II (MSII) • Telecom Networks – – – • GCF Core Service Unbundling - NOW Procure replacement components – before 31 March 2017 Expired June 2012 – all contracts out of term Around 2000 Customers, with an average spend of £ 45 K Expired June 2012 – most contracts out of term Around 700 customers, with an average spend of £ 80 K Specialist Solutions – – Expired 2009 – most contracts out of term Around 60 customers, with an average spend of £ 470 K …all can be replaced using RM 1045 Network Services! 73

Requirements Gathering Internal External Current Service Industry best practice Government Policy Organisational Strategy Technical/Service Innovation Budget Future Service Transition/Migration Planning 74 Requirement Law Existing Routes to Market Collaboration / Aggregation

Current Service Definition A full analysis of what exists today… • Service Audits – – Site locations & post codes Service type(s) / asset lists / Direct v Indirect / underlying carrier(s) Numbering schemes (and ownership) Bandwidth & utilisation / call usage, call profiles & concurrent calls • Contract Review – – 75 Asset ownership / TUPE implications Initial Term + extension options Early Termination Charges Exit & Service Transfer

Future Service Requirements Articulating your future requirement… • Supplier / Market Requirements • Service Requirements • Network Requirements • Service Levels • Exit & Service Transfer 76 – – – – – Don’t unnecessarily aggregate components: Right product, Right Supplier, Right Price Consider ‘Agency Services’ for complex layered services Try to specify outcomes and not specific technologies Comply with Policy, such as Cloud First & Digital by Default Apply suitable security requirements Resilience options PSN v Private Backbone v Internet Can have a significant impact on price Incentivise successful delivery through appropriate service credit regime Don’t forget to plan how you will transition from this service at the end of the agreement

Transition Planning Your ITT should articulate how you expect the transition to occur… • Transition team composition & Governance • Type of transition • Transition Plan 77 – – – Incumbent supplier, incoming supplier & customer resources will be required Roles & responsibilities clearly defined Transformation / WITO / Novation Milestone transition by component / dual running Site by site Testing & acceptance plan Plan access to sites / ensure clearance of staff is understood Asset transfer TUPE / staff transfer Service transition Staff training

Pre-Procurement Market Engagement Testing your requirements with the market… • Commercial models – • Procurement options – – • Take the opportunity to explore a number of suppliers solutions to your requirement Transition / service transfer options – 78 OJEU, Framework, Mo. Us, sub-threshold spend Develop options to meet Service Requirements – • Single v multiple procurements / single v multiple suppliers Agency Services / Cross lot competitions Route to market – • Mix of one-off versus amortised/ongoing revenue charges Test appetite, perceived risks

Procurement Considerations For inclusion in your ITT… • Business Case • Supplier Assurance • Pricing structure & evaluation • Award Criteria • Contract Commencement v Service Commencement 79 – – – – Benefits realisation Delivering value for money Due Diligence Discovery Days (pre- & post-ITT publication) Bidder Clarification Process Be clear on what you want included in the price – and what’s excluded Predefined in RM 1045 – specify appropriate to your procurement

Typical ITT Composition (1 of 2) Applying all of the above into your ITT/Rf. P… • Instructions – – General information Response guidance Evaluation plan Terms of Participation • Statement of Requirements – – Detailed requirement specification Transition plan • Award Questionnaire – 80 Quality &/or Price components

Typical ITT Composition (2 of 2) • Order Form – Identify options, such as applicable law • Terms & Conditions – – Standard terms Special terms • Declaration of Compliance – 81 Ensures suppliers comply with requirement & process

Questions & Answers 82

RM 1045 Network Services Agreement Case study on the right way to purchase services via the framework

What keeps us awake at night. . • Solutions that work • Within budget • Delivered on time 84

Case Study LOGO Central London Community Healthcare NHS Trust Design Work with technical teams to define and refine Budget Discuss compliant procurement route, in this case informal RFI followed by Direct Award Timescale Pre-work and speed of procurement gets everything in place in the minimum of time 85

Case Study LOGO The Challenge • Operational SIP service • Number range • Time of year! The Result • £ 5000 per annum saved • 1 month of time saved • Better solution 86

Design Realistic Scope Consolidate your spend Tick Boxes Reports 87

Budget Capped service credit liability Service Credit regime Significant departure from Call Off Contract 88

Timescales Balance your contract Milestone payment plans Additional termination rights 89