Network Aetna Vision Preferred Snapshot Networks in all

Network Aetna Vision Preferred Snapshot § Networks in all 50 states 1 § More than 70, 000 vision offices and retail locations 1 § Balanced network composition: 77% independent and 23% retail 1 § Access to most desired retailers 2 including Lens. Crafters, Sears Optical, JC Penney Optical, Target Optical and Pearl Vision § On-site laboratories at many locations, most produce glasses same day • 100% of network providers are NCQA, DPA & TPA certified • Walk-in appointment available as well as extended evening and weekend hours for both exams and dispensing of eyewear. Convenient locations at or near shopping malls Product • Stand alone Vision product which can be purchased alone or to compliment other Aetna product offerings § Wide variety of plan design options which include copays and allowances for routine vision services such as: exams, frames, eyeglass lenses and contact lens § Out-of-network reimbursement for most services § Wide variety of designer frames and lenses to choose from. No frame tower or confusing formularies. § Choice of offering as voluntary or any contribution level § Large discounts after plan allowances have been exhausted. Members receive 20% off any balance over the frame allowance and 15% off any balance over the conventional contact lens allowance. Members also save up to 40% off a second pair of eyeglasses or prescription sunglasses. The best discount in the industry on 2 nd pairs. Even discounts on non-covered items such as cleaning clothes and contact lens solution, Lasik surgery and replacement contact lens. Customer Service § Award winning Customer Service "Certified Center of Excellence" from Benchmark Portal five years in a row, and in 2014 ranked in the top 10 of the top 100 call centers. § Staffed with live-agents seven days a week, 362 days a year, combined with our Interactive Voice Response (IVR) system and self-serving member website, both available nearly 24 hours a day, we provide on-demand service options that address questions during any time of day or night. Value § Single carrier with over 15 years vision experience, for all coverage needs with combined renewals § Simple administration: One Account Manager, One bill and One payment for multiple products 1 Eye. Med Vision Care January 2015