Network Administration KOSSA Review Justin Smith EMPLOYABILITY http

Network Administration KOSSA Review --Justin Smith--

EMPLOYABILITY • http: //lsintspl 3. wgbh. org/enus/lesson/wesint 1/2

COMPUTER LITERACY • Demonstrate proficiency in a word processing package • Demonstrate proficiency in a spreadsheet package • Describe common applications of a database • Demonstrate proficiency in a presentation package • Send and receive electronic mail • Print in landscape and portrait orientations

COMPUTER LITERACY • Apply Internet etiquette and safety • Explain the differences between a Web browser and a search engine • Navigate a World Wide Web browser • Identify Internet search engines and their advantages and disadvantages • Demonstrate proficiency in the use of the Internet • Identify what an operating system is, how it works, and be able to solve common problems • Manipulate (e. g. , create, copy, cut, paste, move, rename, delete) files and folders to manage and maintain data

Questions • What is the difference in a web browser and a search engine? • What are three examples of Internet search engines? • What is the purpose of an operating system? • What are the keyboard shortcuts to copy, cut and paste items within Windows?

COMPUTER LITERACY • Discriminate between ethical and unethical uses of computers and information • Demonstrate an understanding of copyrights and licensing • Demonstrate an awareness of computer security and a basic understanding of ways to protect a computer (e. g. , viruses, Trojans, Malware) • Explain the impact of computers on society • Identify types of computers, platforms, and devices explaining how they process information and how individual computers interact with other computing systems and devices • Identify the function of computer hardware components

Questions • What is an example of an unethical use of a computer system? • What is the main difference between a desktop, laptop and smartphone(besides the overall size)? • What are examples of computer hardware?

COMPUTER LITERACY • Identify how to maintain computer equipment and solve common problems relating to computer hardware • Identify how software and hardware work together to perform computing tasks and how software is developed and upgraded • Identify different types of software, general concepts relating to software categories, and the tasks to which each type of software is most suited or not suited • Demonstrate the safe and responsible use of resources, office equipment, and machines

Questions • How does computer hardware and software work together? • What are the various types of computer software and what are they used for?

INFORMATION TECHNOLOGY PROJECT MANAGEMENT • Determine client needs • Determine the purpose and goals of the project Identify target audience • Identify stakeholders and decision makers • Define scope of work to meet client requirements • Evaluate project requirements

INFORMATION TECHNOLOGY PROJECT MANAGEMENT • • Estimate time requirements Create a project plan Estimate project pricing Demonstrate knowledge of project budgeting, scheduling, and control issues related to development and support Identify tools and resources for the job Identify critical milestones Report project status Identify software packages (e. g. , MS Project, Free. Ware, Shareware)

Questions • What is the purpose of a project plan? • What is the difference in Freeware and Shareware?

COMPUTER MAINTENANCE ESSENTIALS • Identify the names, purpose, and characteristics of computer systems and peripheral devices (e. g. , motherboards, expansion/adapter cards, processors, cooling systems, memory, storage devices, power supplies, input devices, cables, output devices ) • Identify the steps to install, configure, optimize, and upgrade personal computer components and peripherals (e. g. , internal/external storage devices, display devices, basic input devices, multimedia devices) • Identify software tools, diagnostic procedures, and troubleshooting techniques for personal computer systems • Identify techniques to perform preventative maintenance on personal computer components • Identify the steps to install, configure, upgrade, and support laptops/ portable devices and identify the names, purposes, and characteristics of mobile computer systems • Identify the steps to install, configure, optimize, and upgrade the current client operating systems • Identify locations, purposes, and characteristics of operating system files

Questions • What is the difference in an external and internal hard drive? • What preventative maintenance should be performed on a computer system? • Is it easier to upgrade a laptop or a desktop computer system? Explain • How can you upgrade a computers operating system? • Where is the operating system stored within a computer system?

COMPUTER MAINTENANCE ESSENTIALS • Create, view, and manage disks, directories, and files in operating systems • Identify tools, diagnostic procedures, and troubleshooting techniques for operating systems • Identify the names, purposes, and methods of connection for printer and scanner components and the use of network print services • Describe how to install, configure, optimize, troubleshoot, and upgrade printers and scanners • Describe basic physical networking connectivity concepts (e. g. , cables, connectors, connection types, network devices) • Install, configure, and troubleshoot network interfaces and manage wired/wireless connections • Recognize the fundamental principles of information technology security (e. g. , Desktop, Network, personal devices, VPN)

Questions • Where can one view the various drives that are found within a computer system(without opening up the case)? • How can you troubleshoot a malfunctioning operating system? • How can a printer be installed on a desktop computer system? • What is the most common type of cabling used in computer networks today?

COMPUTER MAINTENANCE ESSENTIALS • Identify basic network components (e. g. , server, switch, router, access point) • Identify the fundamental principles of security including smart cards, authentication technologies, malicious software protection, firewalls, file system security, wireless network security, data, and physical security • Identify potential safety hazards and take preventative action including proper disposal (e. g. , disposal procedures of batteries, display devices, chemical solvents and cans) • Convert among decimal, binary, and hexadecimal number systems • Access needed information using company and manufacturers' references (e. g. , procedural manuals, documentation, standards, work flowcharts, firmware updates, drivers, manufacturers' websites)

Questions • What is the difference between a server, switch, access point and a router? • What is a Smart Card that is used within security of a computer system? • Where should compute batteries be disposed? • Where should a computer monitor be thrown away at? • Convert between binary and decimal. • Are technology manuals important? Explain

ADVANCED COMPUTER MAINTENANCE • Access needed information using company and manufacturer' references (e. g. , procedural manuals, documentation, standards, work flowcharts, firmware updates, drivers, manufacturers' websites) • Isolate and identify computer problems using visual/audible inspection of components and follow appropriate troubleshooting procedures (e. g. , status lights, beep codes, visual inspection of circuitry) • Explain appropriate usage for mobile specific communications • Identify major components of the LCD in portable devices (e. g. , inverter, screen, backlight) • Identify the steps to use appropriate tools, diagnostic procedures, and troubleshooting techniques to diagnose power conditions, video, keyboard, pointer, and network connectivity issues in portable devices (e. g. , multimeters, anti-static devices, loopback plugs, specialty tools, cleaning products, cable testers) • Use command line functions and utilities, including proper syntax, to manage and troubleshoot operating systems (e. g. , msconfig, regedit, chkdsk)

Questions • How can status lights and beep codes be used to help figure out computer problems? • What is the inverter and backlight used for in an LCD screen? • What is a multi-meter used for? • What is a loopback plug? • What is the command line function 1) Msconfig, 2)Regedit 3)Chkdsk used for?

ADVANCED COMPUTER MAINTENANCE • Locate and use appropriate operating system utilities for troubleshooting and maintenance (e. g. , system, disk management tools) • Demonstrate ability to recover operating systems • Implement basic network components (e. g. , server, switch, router, access point) • Identify names, purposes, and characteristics of basic IP networks and terminologies (e. g. port identification, usage) • Identify the steps to establish network connectivity, wired, and wirelessly for end users, install and configure browsers, create and manage network shares • Use command line tools to diagnose and troubleshoot network connection issues • Define and explain how to troubleshoot software and data security issues including software firewall issues, data/user access, and file system security • Define fault tolerance, disaster recovery, and various backup types/backup media (e. g. RAID levels)

Questions What are disk management tools used for? How can you recover an operating system? What are the 3 main classes of IP Networks? How can one join a wireless network that is open to public use? • What is fault tolerance? • What is computer disaster recovery? • What are the various RAID levels used in computer maintenance and support? • •

OPERATING SYSTEM SUPPORT • Compare and contrast an attended and unattended installation of an operating system • Identify the steps to perform post installation configuration (e. g. , user configuration, apply service packs) • Answer end user questions related to upgrading from a previous version of an operating system • Identify and troubleshoot system startup and user logon problems • Identify the steps to monitor and analyze system performance • Identify the steps to configure and troubleshoot power management

Questions • What is the difference in an attended and unattended operating system install? • Why should user accounts and service packs be installed after an OS is finished with final setup? • How can you analyze system performance within a computer system? • What are common power management issues found within a computer system?

OPERATING SYSTEM SUPPORT • Identify the steps to configure support for multiple languages or multiple locations • Identify the steps to configure and troubleshoot remote connections • Identify the steps to configure and troubleshoot end user systems using remote access • Identify and describe how and when to use hard drive imaging as a repair tool

Questions • How can you change the language within an operating system? • What is a remote connection when dealing with a computer system? • Why do computer users need remote access? • What is hard drive imaging?

SMALL NETWORK SUPPORT • Plan and install a home or small business network and connect it to the Internet • Verify and troubleshoot network and Internet connectivity • Share resources such as files and printers among multiple computers • Recognize threats to a home network and identify ways to implement security protocols • Configure static and/or dynamic IP services through a GUI

Questions • What is a LAN? • How can you share files on a computer system or across a network? • How can you share a printer among multiple computers? • What threats should home computer users be concerned about? • How can you change your IP address on a PC?

APPLICATIONS SUPPORT • Explain troubleshooting guidelines and tools to support users running applications • Explain the importance of system architecture as it relates to troubleshooting applications • Troubleshoot application installation and compatibility issues • Answer end user questions related to configuring and customizing productivity applications • Identify the steps to configure email programs and to access email servers • Troubleshoot issues related to personal information management Identify the steps to backup client email • Identify the steps to configure and troubleshoot application access on a network

Questions • What is the purpose of an e-mail server? • Why would people need to access an e-mail server? • How could a computer tech back up a clients e -mail?

GREEN INFORMATION TECHNOLOGY • Explain ways to save energy in the server room • Explain ways to make the work space more energy efficient • Identify benefits of working in a nontraditional work environment

Questions • How can you save energy in a server room? • How could a business make a workspace more energy efficient? • What does the term non-traditional work environment?

NETWORKING FUNDAMENTALS • Set up a personal computer on a network to include the operating system, interface cards, and peripheral devices • Explain the role and importance of communications and communication protocols in data networks and the Internet in business and everyday activities • Recognize and employ basic network infrastructure devices and media (e. g. MDF and IDF) • Describe and design addressing and naming schemes at various layers of data networks • Describe and compare the protocols, services, and functions provided in the OSI and TCP/IP models and describe how each layer operates in various networks (encapsulation) • Explain fundamental Ethernet concepts such as media, services, and operation • Utilize common network utilities to verify small network operations and analyze data traffic • Demonstrate understanding of basic network structure and physical/logical topologies

Questions • What is the difference in an IDF and MDF? • What are the seven layers of the OSI model and what happens at each layer? • What are the 4 layers of the TCP/IP Model and what happens at each layer? • What are common physical networking topologies?

NETWORKING FUNDAMENTALS • Describe the characteristics of networking media types and connectors • Identify the basic attributes, purposes, and functions of network components including wireless technologies • Differentiate between network protocols in terms of routing, addressing schemes, interoperability, and naming conventions • Identify the components and structure of IP (Internet Protocol) addressing and the required settings for connections across the Internet including classful address ranges, public/private addressing, and subnet masks • Identify the well-known ports associated with commonly used services and protocols • Identify the basic characteristics of WAN and remote access technologies • Identify common security and authentication protocols • Identify basic capabilities of the major network server operating systems • Define the basic purposes and capabilities of firewalls, proxy servers, VLANs, extranets, and intranets

Questions • What are three common types of networking media? • What is the fastest networking media type? • What type of connector is used on CAT-5? • What type of connectors can be used for fiber optic cable? • What is a WAN? • What are common well known ports found within computer systems and what do they do? Example Port 80

ROUTING PROTOCOLS AND CONCEPTS • Describe and explain how the router discovers and selects a path taken by packets through the network • Describe and explain the purpose, nature, and operations of a router • Configure and verify basic operations for a newly installed router to include static and default routing, and distance-vector routing protocols • Describe the basic features and concepts of linkstate routing protocols • Identify and troubleshoot errors that occur in small routed networks

Questions • How do Routers make decisions and selects the best path to take? • What is the purpose of a router? • What is the difference in static and default routing? • What are link state routing protocols?

SMALL TO MEDIUM BUSINESS OR ISP NETWORKING • Describe the structure of the Internet and how Internet communications occur between host • Identify basic WAN connectivity to telecommunications services (e. g. ISDN, POP, TI) • Monitor network performance, isolate and repair failures • Troubleshoot problems using an organized layered procedure

Questions • How does Internet communication occur between hosts? • What is ISDN? • What is a POP? • What is a T 1 line? • How can the OSI model be used to solve problems in a computer network?

LAN SWITCHING AND WIRELESS • Identify and correct common network problems at OSI layers 1, 2, 3, and 7 using a layered model approach • Interpret network diagrams including selection of appropriate infrastructure materials • Explain the technology and media access control method for Ethernet networks • Use the command line interface and utilities to troubleshoot common errors that occur in switched networks • Describe standards associated with wireless media, such as IEEE WI-FI Alliance, ITU/FCC, A, B, G, N standards • Identify and describe the purpose and configuration of the components in a small wireless network, such as Service Set Identification (SSID), Basic Service Set (BSS), Extended Service Set (ESS), and Wireless Adapter Models • Compare and contrast Wi-Fi Protected Access (WPA) security features and capabilities of open, Wired Equivalent Privacy (WEP), and WPA-1/2 networks

Questions • What are common networking problems found at layers 1, 2, 3 and 7? • Explain the technology and media access control for Ethernet networks. • What command line utilites can be used to help fix networking issues? • What is a ping? • What is tracert? • What is the difference in the wireless standards, A, B, G and N? • What is SSID in wireless? • What is the difference in WEP, WPA and open networks?

INDUSTRY CERTIFICATION • Describe the process and requirements for obtaining industry certification related to information support and services • Demonstrate the ability to successfully complete selected practice examinations and practice questions similar to those on certification exams • Identify testing skills/strategies for taking a certification examination

CAREER PATHWAYS IN NETWORKING • Identify careers in the networking field • Search the Internet and other sources for job opportunities • Assemble a professional portfolio that contains representative samples of student's work • Deliver an oral presentation relating to the professional portfolio • Identify potential employment barriers for nontraditional groups and ways to overcome the barriers