Net Vanta Unified Communications Evolution of Unified Communications

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Net. Vanta Unified Communications

Net. Vanta Unified Communications

Evolution of Unified Communications Business Value Net. Vanta UC Net. Vanta 7000 Series Total

Evolution of Unified Communications Business Value Net. Vanta UC Net. Vanta 7000 Series Total Access 900 Net. Vanta 6000 Series Unified Communications Data, voice and video convergence Infrastructure Evolution of Communications ® ADTRAN, Inc. 2010 All rights reserved Switches Routers T 1/E 1 connectivity 2

What is Unified Communications? Unified Communications* – – – Telephony Conferencing Messaging Instant Messaging/Presence

What is Unified Communications? Unified Communications* – – – Telephony Conferencing Messaging Instant Messaging/Presence Clients Business Enablement Communications Enabled Business Processes (CEBP) – Consolidated Administration Many different definitions but Unified Communications vendors tend to agree: – – Multi-modal Integration of real-time and non-real time communications Sense of urgency and quality of experience Transcends normal boundaries of time/space ® ADTRAN, Inc. 2010 All rights reserved *Source: Gartner “Critical Capabilities for Unified Communications”, August 10, 2009 3

What is the Business Value of UC? The business definition of UC is somewhat

What is the Business Value of UC? The business definition of UC is somewhat simpler: Communications integrated to optimize business processes. The key point about UC from a business perspective is not what it is, but rather: – “What can UC actually do for me and my business? ” – “How can UC fit my business, not the other way around? ” – “Does it have to be complicated? ” • UC improves the processes that a business uses to make it more efficient or to provide competitive advantage. – – Increase revenue Lower costs Improve service Increase productivity ® ADTRAN, Inc. 2010 All rights reserved 4

ADTRAN Unified Communications IP Telephony & UC Bundles – – IP Phones Business Communications

ADTRAN Unified Communications IP Telephony & UC Bundles – – IP Phones Business Communications System Enterprise Communications Server Net. Vanta 7060 Net. Vanta 7100 UC & Application Servers – Unified Communications Server – Business Applications Server Desktop Clients – Net. Vanta UC Client – ADTRAN Softphone Gateways – Net. Vanta 600 Series – Partner gateways: Dialogic Audiocodes ® ADTRAN, Inc. 2010 All rights reserved – ADTRAN IP 700 Series phones – Partner phones: Polycom Snom Grandstream Aastra Branch Office Extension – Net. Vanta 6355 – Net. Vanta 6240 Series – Total Access 900/900 e Series Network Infrastructure – Switches – Routers – Wireless Access Points 5

Internetworking Product Portfolio Converged Access Solutions • • IP Business Gateways (IPBGs) Integrated Access

Internetworking Product Portfolio Converged Access Solutions • • IP Business Gateways (IPBGs) Integrated Access Devices (IADs) Access Routers GPON ® ADTRAN, Inc. 2010 All rights reserved Unified Business Solutions • • • Unified Communications Premise-based IP PBX IP Phones LAN Switches Wireless Access Points (WAPs) 6

Addressable Market Segments Multi Site Distributed Enterprise • Several locations, potentially equal in size

Addressable Market Segments Multi Site Distributed Enterprise • Several locations, potentially equal in size • Sites connected using SIP or traditional trunks • Numerous business locations • Large headquarters with smaller branch offices Single Site • Solutions for 10 to 2, 000 users at a single location Vertical Markets: • • • Banking and Brokerage Government Healthcare Education Legal ® ADTRAN, Inc. 2010 All rights reserved • • • Manufacturing Non Profit Organizations Professional Services Technology Insurance • • Media and Entertainment Retail Utilities Transportation 7

Net. Vanta UC Server Net. Vanta Unified Communications (umbrella brand for all of ADTRAN’s

Net. Vanta UC Server Net. Vanta Unified Communications (umbrella brand for all of ADTRAN’s new UC products) Net. Vanta Unified Communications Server Net. Vanta Business Communications Systems Net. Vanta Enterprise Communications Server Net. Vanta Business Application Server ® ADTRAN, Inc. 2010 All rights reserved 8

Adding Business Value Communications Systems Net. Vanta Enterprise Communications Server Net. Vanta Business Communications

Adding Business Value Communications Systems Net. Vanta Enterprise Communications Server Net. Vanta Business Communications System ® ADTRAN, Inc. 2010 All rights reserved Enabling other systems Net. Vanta Business Application Server Net. Vanta Unified Communications Server 9

Net. Vanta UC Cross Selling Matrix Communications Net. Vanta Business Communications System Net. Vanta

Net. Vanta UC Cross Selling Matrix Communications Net. Vanta Business Communications System Net. Vanta 7060/7100 Access Gateways & Branch Office Solutions Network Infrastructure Phones Net. Vanta 6355 IP 700 Polycom Net. Vanta Enterprise Communications Server Net. Vanta 7060/7100 Net. Vanta 6355 IP 700 Polycom Net. Vanta Unified Communications Server Net. Vanta Business Application Server ® ADTRAN, Inc. 2010 All rights reserved Dialogic 10

ADTRAN and the UC Market 75 – 2, 000 users per location Process -Centric

ADTRAN and the UC Market 75 – 2, 000 users per location Process -Centric applications (CEBP) Net. Vanta Enterprise Communications Server Net. Vanta Business Application Server Ne w 10 – 100 users per location Net. Vanta Business Communications Server Or 7100/7060 X PB X p ee PB K Add UC to Existing PBX Net. Vanta Unified Communications Server Unified Communications Prospect ® ADTRAN, Inc. 2010 All rights reserved 11

Customer Applications How to connect to customers – their needs – Unified Messaging –

Customer Applications How to connect to customers – their needs – Unified Messaging – Fax Inbound/Outbound fax Single number DID fax – Inbound IVR – Outbound IVR – Notification services – Paging and alerting – Database Integration – Call redirection ® ADTRAN, Inc. 2010 All rights reserved 12

Unified Messaging Plug-ins – Microsoft Outlook (Exchange Server) – Lotus Notes (Lotus Domino) –

Unified Messaging Plug-ins – Microsoft Outlook (Exchange Server) – Lotus Notes (Lotus Domino) – Google Gmail Additional Client Support – – – Outlook Web Access (OWA) RIM Black. Berry Enterprise Server Windows Mobile® Smartphones Other Smartphone Devices (Active. Sync) Telephone User Interface Return on Investment (ROI) – Time Savings Travelling employees save on average 55 minutes/day through more efficient message management. Mobile device support – Blackberry, i. Phone, Windows Active. Sync – increase those savings. No longer calling into voicemail to see if there any voice messages. Office employees save on average 43 minutes/day managing voice, fax and e-mail messages from their inbox Savings of 12 minutes/day managing voice, fax and e-mail messages over the phone using their e-mail client makes it easier to forward, reply to messages from a single interface ® ADTRAN, Inc. 2010 All rights reserved 13

Click to Dial Outlook integration Click to dial from Outlook Contacts ® ADTRAN, Inc.

Click to Dial Outlook integration Click to dial from Outlook Contacts ® ADTRAN, Inc. 2010 All rights reserved 14

Visual Auto-attendant Reason for visual auto-attendants – Human’s are visual by nature – Visual

Visual Auto-attendant Reason for visual auto-attendants – Human’s are visual by nature – Visual management allows call flows to be created that does not require logical or spacial leaps. – WYSIWYG ROI – Visual management of automated attendant – Quick to prototype, test and deploy – Integrated audio management ® ADTRAN, Inc. 2010 All rights reserved 15

Fax Services Reasons for fax services – – Privacy / confidentiality Productivity improvements Legislation

Fax Services Reasons for fax services – – Privacy / confidentiality Productivity improvements Legislation (HIPAA) Environmental – Green initiatives Industries – – Healthcare Legal Financial Real Estate ® ADTRAN, Inc. 2010 All rights reserved 16

Fax Services Return on investment (ROI) – Maintenance savings $60 - $200 per month

Fax Services Return on investment (ROI) – Maintenance savings $60 - $200 per month maintenance contracts – Personal productivity improvements / Time savings 2 minutes / fax to distribute incoming faxes 5 minutes / fax to send an incoming fax – Waiting for busy fax machine – Waiting for fax confirmation report – Resource savings Estimated 3¢ / page (Paper, Ink and maintenance) – Facilities savings Share lines for voice and fax Convert analog lines to PRI DID ($40. 00/line vs. $4. 00/DID) ® ADTRAN, Inc. 2010 All rights reserved 17

Fax Services Outbound fax – Fax print driver Inbound fax – Personal DID fax

Fax Services Outbound fax – Fax print driver Inbound fax – Personal DID fax – Shared voice/fax number – Fax-to-e-mail Fax on demand – Caller selects fax number ® ADTRAN, Inc. 2010 All rights reserved 18

Notification Services What is the impact when someone misses an appointment? – Dental offices

Notification Services What is the impact when someone misses an appointment? – Dental offices – Doctors Offices – Automotive Dealerships ROI = å value of missed appointments / cost of the solution Reminder services Lets you drive existing and new business ® ADTRAN, Inc. 2010 All rights reserved 19

Find-me follow-me Individual User Notification – Find-me follow-me – Active Message Delivery – Email

Find-me follow-me Individual User Notification – Find-me follow-me – Active Message Delivery – Email notification ® ADTRAN, Inc. 2010 All rights reserved 20

Notification Services Integrated with service environment Import lists of calls – Sequential calling –

Notification Services Integrated with service environment Import lists of calls – Sequential calling – Parallel calling Beneficial Features – – – Answering machine detection Priority scheduling Reporting Live status Pause ® ADTRAN, Inc. 2010 All rights reserved 21

Multi-National IT Equipment Vendor Service Department High level – – – Management of after

Multi-National IT Equipment Vendor Service Department High level – – – Management of after hours schedule Allow callers to leave message after hours On duty technicians notified Call escalation to managers if not responded to in a given amount of time Call traceability and logging Benefits – – Allowed company to honor service level agreements (SLA) with customer Real time notification, increased efficiency Consistent customer experience Eliminated errors ROI – Savings of 6400 Euros/Month by not employing new people – System payback <4 months ® ADTRAN, Inc. 2010 All rights reserved 22

Inbound IVR Customer self-service – Each business’s data is its own and therefore unique

Inbound IVR Customer self-service – Each business’s data is its own and therefore unique – Every business has customers that can help themselves ROI – Staff efficiencies: - eliminate providing same answers over and over again – Retrain staff for higher value duties – 24 x 7 customer self service ® ADTRAN, Inc. 2010 All rights reserved 23

Inbound IVR Customer’s Experience ® ADTRAN, Inc. 2010 All rights reserved Partner’s Expertise 24

Inbound IVR Customer’s Experience ® ADTRAN, Inc. 2010 All rights reserved Partner’s Expertise 24

Outbound B 2 B Call Center High Level – Agent transfers outbound call to

Outbound B 2 B Call Center High Level – Agent transfers outbound call to UC Server – when they encounter an answering device – UC Server waits until the end of announcement and then leaves a message – Prototype – 3 hours service development Benefits – Agents spend roughly 20 -30% of their time leaving messages on an answering machine ROI – 100% increase in the number of calls, – 50% increase in the number of call completions. – The expression on an agents face when they don’t have to repeatedly leave the same message on an answering machine: PRICELESS ® ADTRAN, Inc. 2010 All rights reserved 25

Paging and alerting solutions Industries – – Schools Hospitals Retail Car Dealerships Overhead paging

Paging and alerting solutions Industries – – Schools Hospitals Retail Car Dealerships Overhead paging – Integrate different paging techniques – Existing PBX – Vo. IP Speakers, Amplifiers ® ADTRAN, Inc. 2010 All rights reserved 26

Paging and alerting solutions Paging devices – Paging connected to PBX – Set paging

Paging and alerting solutions Paging devices – Paging connected to PBX – Set paging on PBX – IP speakers Unicast paging Multicast paging – SIP Phones Paging groups can contain devices from different groups Types – Live paging – Queued Paging Pre-recorded audio On-the-fly ® ADTRAN, Inc. 2010 All rights reserved 27

Call Redirection Industries – Territory based customer facing organizations Route callers to the correct

Call Redirection Industries – Territory based customer facing organizations Route callers to the correct location – Time of day – Calling telephone number Area code, office code to a specific person or group – E. g. last time you called you spoke with. . . – E. g. Territory mapping based on phone number ® ADTRAN, Inc. 2010 All rights reserved 28

Call Redirection Redirect calls based on information from the caller – Telephone number –

Call Redirection Redirect calls based on information from the caller – Telephone number – Information entered by caller ® ADTRAN, Inc. 2010 All rights reserved 29

Rubber Stamp Company Rubber stamps manufacturer for large national retail outlets (Staples, Office Depot,

Rubber Stamp Company Rubber stamps manufacturer for large national retail outlets (Staples, Office Depot, Wal-Mart, etc. . . ) High level – Calling line ID match to store location If not match then prompt for store Route selected customers to live operator – Enter in order number UC Server provides a status to the caller Benefits – Provides selective service levels – Provides 7 x 24 service – Reduced man power ® ADTRAN, Inc. 2010 All rights reserved 30

Real Estate High level requirements – – Never miss a call Simplified management Heavy

Real Estate High level requirements – – Never miss a call Simplified management Heavy faxing Notification Real Estate – “Talking house” – Specific details on a property Audible walk-through of a property – RE Agent captures information about the caller Offers the caller to transfer to Real Estate Agent ® ADTRAN, Inc. 2010 All rights reserved 31

Talking House Customer’s Experience Agents Experience Partner’s Expertise ® ADTRAN, Inc. 2010 All rights

Talking House Customer’s Experience Agents Experience Partner’s Expertise ® ADTRAN, Inc. 2010 All rights reserved 32

Business Communications System Bundles – 100 User Business Communications System – 7100 Bundle –

Business Communications System Bundles – 100 User Business Communications System – 7100 Bundle – 7060 Bundle – After market bundle (after initial system sale) Bundles include: – 100 Advanced Users, 8 Ports, 2 Fax, Data Source Connector, Click-to-Dial, Conference Server – Products can be expanded by licensing Product Part Number Price (MSRP) 7100 with Net. Vanta UC (100 User) 4200796 G 1#UC $ 6, 345. 00 7060 with Net. Vanta UC (100 User) 4700706 G 1#UC $ 5, 645. 00 Software Only (100 User) 1950101 BSG 1 $ 1, 750. 00 – Server sold separately ® ADTRAN, Inc. 2010 All rights reserved 33

Business Communication System Bundles – New 30 User Bundles New Value-Based Bundles for small

Business Communication System Bundles – New 30 User Bundles New Value-Based Bundles for small business customers needs! 7100 only bundle – Includes 7100 chassis limited to 30 users maximum – 30 users includes IP devices, analog lines, virtual mailboxes, remote phones and soft phones – Add any cards for T 1, FXO, or more FXS at standard pricing 7100 bundle with 30 UC users – Includes 7100 chassis limited to 30 users maximum, plus 30 UC licenses – 30 users includes IP devices, analog lines, remote phones and soft phones. – 30 Advanced Users, 8 Ports, 2 Fax, Data Source Connector, Click-to-Dial, Conference Server – Add any cards for T 1, FXO, or more FXS at standard pricing – Does not include the server. Specifications are available Product Part Number Price (MSRP) 7100 only (30 User) 4200796 G 1#VSMB $ 3, 195. 00 7100 with Net. Vanta UC (30 User) 4200796 G 1#UCVSMB $ 3, 695. 00 Limited time offer: Begins April 5 through Sept 30, 2010 ® ADTRAN, Inc. 2010 All rights reserved 34

ACES Suite of services for successful initial deployment and ongoing support – Installation services

ACES Suite of services for successful initial deployment and ongoing support – Installation services (Gold, Silver, Bronze) Project communication and management Pre-installation visit Stage and configure equipment On-site deployment with test and turn-up support Training – Software Assurance Access to software updates Technical support assistance – Professional Service Vouchers Design changes and new feature implementations Business integration services – Database integration – IVR systems – Notification Systems ® ADTRAN, Inc. 2010 All rights reserved 35

Need Additional Support? Quote Assistance – Applications Engineering – Price List/Quote Tool ACES Business

Need Additional Support? Quote Assistance – Applications Engineering – Price List/Quote Tool ACES Business Office – +1 (888) 87 -4 -ACES [+1 (888) 874 -2237] – General questions and order status aces@adtran. com – Installation questions and order status aces. installation@adtran. com ® ADTRAN, Inc. 2010 All rights reserved 36

Question and Answers ® ADTRAN, Inc. 2010 All rights reserved 37

Question and Answers ® ADTRAN, Inc. 2010 All rights reserved 37

Sales Strategies – 7000 Series SP Value – All-in-one business communications solution: PBX with

Sales Strategies – 7000 Series SP Value – All-in-one business communications solution: PBX with auto attendant and voicemail, Po. E Switch, Firewall, Router – – – Single device to install, configure and manage One solution that scales from 10 to 100 users No hidden costs or per user fees Free software upgrades ACES Service offerings Customer Value – – Reliability: Solid state, no moving pieces Small footprint Flexible service options: Analog, T 1, PRI and/or SIP trunks Simple upgrade path to Unified Communications with Net. Vanta UC – Flexible and easy to use – Five-year warranty ® ADTRAN, Inc. 2010 All rights reserved 38

Sales Strategies - BCS SP Value – – Offer a competitive offering against other

Sales Strategies - BCS SP Value – – Offer a competitive offering against other competitors in their space Attractive margins Sell a complete end-to-end solution ACES Service offerings Customer Value – – True Unified Messaging Visual voicemail and automated attendants Integrated fax support Flexible and easy to use Competitive Highlights – Shore. Tel – Doesn’t have true Unified Messaging, doesn’t have visual auto -attendants or IVR; no integrated fax; no integrated switching, routing, Po. E, VPN – Cisco – changes Active Directory to integrate with Exchange; doesn’t have visual auto-attendants IVR; no integrated fax ® ADTRAN, Inc. 2010 All rights reserved 39

® ADTRAN, Inc. 2010 All rights reserved 40

® ADTRAN, Inc. 2010 All rights reserved 40