Net Suite CRM Puts the Customer in CRM

Net. Suite Company Overview What We Do: • Provide integrated, web-based business applications to

The Top Benefits of Net. Suite CRM+ © Copyright Net. Suite Inc. , All

Benefit #1: Get a true 360° view of the customer © Copyright Net. Suite

Traditional CRM Focused on Prospects not Customers Suspect Repurchase + + Lead + Service

Problem with Today’s CRM: NO “C” Nothing called “Customer” in most so-called CRM applications

Net. Suite CRM+: 360° View of Customer Complete Customer Lifecycle Management Suspect Repurchase +

Net. Suite CRM+ Provides the Missing Link Order Management defines true CRM – Shows

Dashboards Provide Real-Time Visibility Across the Business Customers! Quotes & Orders! Sales-specific KPIs Industry’s

Benefit #2: Sell better, forecast better © Copyright Net. Suite Inc. , All Rights

Net. Suite CRM+ Provides Easy, Complete Sales Force Automation Net. Suite Has Been Rated

The Industry’s Best Sales Forecasting Easy to manage the sales forecast in real time

Great Ease of Use “My mom could pick Net. Suite up in about three

Benefit #3: Extend selling to online channels © Copyright Net. Suite Inc. , All

Extend CRM to the Web and to Partners The Web Is Now a Critical

Benefit #4: Improve marketing effectiveness © Copyright Net. Suite Inc. , All Rights Reserved.

See the Results & ROI of All Marketing Vehicles Because Net. Suite sees all

Example: Results by Paid Search Keyword – Down to the Penny © Copyright Net.

Benefit #5: Save money & hassles © Copyright Net. Suite Inc. , All Rights

On-Demand: Manage Your Business, Not Your Software Manage It Yourself Style On-Demand HARDWARE DESKTOP

Why On Demand Is In-Demand Dramatically lower cost of doing business Predictable cost –

Benefit #6: Future Option: Can use Net. Suite to manage your back office too,

One, Integrated System to Manage Your Entire Business © Copyright Net. Suite Inc. ,

Proven Customer Success Revs > $2. 0 BB “America’s Team” NYSE: PGI Revs >

What Customers Say “Net. Suite is the 360 degree view of our business we

Live Demonstration © Copyright Net. Suite Inc. , All Rights Reserved.

Summary Benefits of Net. Suite CRM+ Get a true 360° view of the customer

Net. Suite CRM+ Puts the “C” in CRM Manage the entire sales process with

Questions? © Copyright Net. Suite Inc. , All Rights Reserved.

© Copyright Net. Suite Inc. , All Rights Reserved.

EXTRA SLIDES © Copyright Net. Suite Inc. , All Rights Reserved.

Customer Lifecycle Management • Website Hosting • Search Engine Optimization • Website Analytics •

Customers Quotes & Orders Sales-specific KPIs Forecasting Actual Sales

Forecasting Dashboard: At-a-glance KPI Meter KPI’s Highlight Key Metrics Sales Management Portlet With Expand/Collapse

Sales Management Portlet © Copyright Net. Suite Inc. , All Rights Reserved.

Calculated Forecast Most Likely Stage Status Upside Worst Case © Copyright Net. Suite Inc.

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Net. Suite Company Overview What We Do: • Provide integrated, web-based business applications to growing and mid-sized businesses • Include solutions for Accounting/ERP, CRM, e. Commerce • Over 5, 400 customers – the largest base of integrated, on-demand customers and Profile: • Founded in 1998 by Larry Ellison & Evan Goldberg • 600+ employees • Publicly traded on NYSE: “N” • HQ in San Mateo, CA with 9 offices worldwide Products: • Awesome products: every major award © Copyright Net. Suite Inc. , All Rights Reserved.

Traditional CRM Focused on Prospects not Customers Suspect Repurchase + + Lead + Service Delivery + Prospect + + + Qualify + + Order Quote Meet No orders, no transactions, no post-sale activities! © Copyright Net. Suite Inc. , All Rights Reserved.

Net. Suite CRM+: 360° View of Customer Complete Customer Lifecycle Management Suspect Repurchase + + Lead + Service Delivery + Prospect + + + Qualify + + Order Quote Meet © Copyright Net. Suite Inc. , All Rights Reserved.

Net. Suite CRM+ Provides the Missing Link Order Management defines true CRM – Shows what each customer has bought – Full transaction visibility enables: ÌForecast accuracy ÌReal marketing ROI ÌUpsell/cross-sell activities & campaigns ÌIncentive compensation management automation Net. Suite CRM+ is the only on-demand CRM system with built-in order management Net. Suite CRM+ puts the “Customer” in “Customer Relationship Management” © Copyright Net. Suite Inc. , All Rights Reserved.

Net. Suite CRM+ Provides Easy, Complete Sales Force Automation Net. Suite Has Been Rated Highest in Core SFA Capabilities Versus Other Hosted CRM Systems* Sales Management Forecasting Functional Breadth Dashboards Opportunity Management Lead Assignment Quota Management Quote Generation Quote-To-Order Features Discount Management Customer & Partner Portals Off Line Client User Interface Look and Feel Pricing and Product Document Management Search Capabilities Deployment Options *Source: Leading Independent Analyst Firm © Copyright Net. Suite Inc. , All Rights Reserved.

The Industry’s Best Sales Forecasting Easy to manage the sales forecast in real time – For the entire business, by sales team, by rep, by department, by location, by class, by product, etc. Provides answers to the common questions that sales organizations struggle with – – – Actuals vs. plan? Forecast vs. plan? Confidence level of forecast? Key open deals we need to focus attention on? Performance by team, line of business, rep? More reliable, accurate forecasts – Includes true “actual” sales to date – Traditional CRM systems don’t have real transactions, and can’t distinguish between pipeline and actuals © Copyright Net. Suite Inc. , All Rights Reserved.

Extend CRM to the Web and to Partners The Web Is Now a Critical Channel CRM ÌCustomer Self Service Portal – Sales: View project status, outstanding quotes, order/contract status, pertinent documents – Customer Service: Enter trouble tickets, see support/service history, search knowledge base CRM ÌWebsite Tracking & Analytics – Online catalog for products & services, with dynamic pricing – Online marketing tools & tracking • Lead capture, referral tracking, promotional URLs, search engine optimization CRM ÌPartner Management – – Self-service website portals Lead sharing, routing, & territory management Joint sales process: update opportunities, forecasting visibility “Front line” customer service © Copyright Net. Suite Inc. , All Rights Reserved.

See the Results & ROI of All Marketing Vehicles Because Net. Suite sees all transactions Natural Search Paid Search E-mail Online Ad Track Leads, Customers, Revenue by: Program Type Campaign Keyword Industry Company Size Country Etc. © Copyright Net. Suite Inc. , All Rights Reserved.

On-Demand: Manage Your Business, Not Your Software Manage It Yourself Style On-Demand HARDWARE DESKTOP OS SERVER OS DATABASE APPLICATION License License Maintain Back-up Patch Tune Upgrade Replace Upgrade Migrate HARDWARE DESKTOP OS SERVER OS DATABASE APPLICATION Subscribe © Copyright Net. Suite Inc. , All Rights Reserved.

Why On Demand Is In-Demand Dramatically lower cost of doing business Predictable cost – well-defined TCO Ends IT hassles Faster development cycles and innovation Instant, anytime, anywhere access © Copyright Net. Suite Inc. , All Rights Reserved.

What Customers Say “Net. Suite is the 360 degree view of our business we needed. The others we looked at, including Salesforce. com and Siebel, didn't do that. ” – Managing Director, Qube Networks Ltd. "Because of our move to Net. Suite…our ability to forecast has improved at least 70 percent. " – VP Sales Operations, View. Sonic "…Net. Suite makes perfect sense. It lets you really understand your customers and their buying habits. ” – Marketing Manager, Oakland Athletics “My mom could pick Net. Suite up in about three or four minutes. ” – CEO, Sunset Companies © Copyright Net. Suite Inc. , All Rights Reserved.

Summary Benefits of Net. Suite CRM+ Get a true 360° view of the customer Sell better, forecast better Extend selling to online channels Improve marketing effectiveness Save money and hassles Future option: Can use Net. Suite to manage your back office too, for unprecedented integration © Copyright Net. Suite Inc. , All Rights Reserved.

Net. Suite CRM+ Puts the “C” in CRM Manage the entire sales process with one system Suspect Repurchase + + Lead + Service Delivery + Prospect + + + Qualify + + Order Quote Meet No true CRM without the customer – Orders define the customer & purchase history – Customer channel of choice today is the Web The new standard for CRM solutions encompasses the customer, their orders and the Web – Net. Suite CRM+ is the ONLY solution available today to © Copyright Net. Suite Inc. , All Rights Reserved. offer this

Customer Lifecycle Management • Website Hosting • Search Engine Optimization • Website Analytics • Online Catalog Suspect Repurchase • Upsell/ Cross-sell • Lead Dashboard • Intranet Sales & + + Marketing Tools • Mass E-Mail Lead + Service Delivery + Prospect + + • Customer Portal • Project Tracking • Time & Expense • Integrated Order Mgmt • Bookings Dashboard • Incentive Management • Integrated Quotes/Proposals • Document Management • Document Publishing • Advanced Forecasting • Product Catalog • Service Catalog + Qualify + + Order Quote Meet • Group Calendaring • Resource Availability © Copyright Net. Suite Inc. , All Rights Reserved.

Customers Quotes & Orders Sales-specific KPIs Forecasting Actual Sales