Neighborhoods Department Overview Stephanie Burch Director 1 Organization

Neighborhoods Department Overview Stephanie Burch, Director 1

Organization Chart 306 Authorized FTE Positions & $52. 8 Million Budget (FY 19) 2

FY 19 Adopted Budget Breakdown $52. 8 Million Budget Data From : October 1, 2018 - August 31, 2019 3

Housing and Community Development Division Manages Housing Initiatives to Advance the Availability of Affordable Housing • Provides funding for low and moderate income persons, persons with disabilities or senior citizens • State and federal funding provides grants or low interest loans for the following purposes: • Infrastructure improvements – parks, road resurfacing, libraries, senior centers • Homeownership - Down Payment Assistance – up to $14, 999 • Limited Repair Program – up to $55, 000 in assistance for owner occupied rehabilitation • Utility Tap In Program • Disaster assistance • Rental development projects • Public service activities • Homeless assistance • Economic development • Foreclosure mitigation 4

Municipal Code Compliance Division Enforces the City’s Zoning Code • Enforces minimum building standards, abandoned vehicles and signage restrictions – we can’t cite “ugly” • Enforcement through inspections and citations – officers also enter Care tickets for City owned right-of-way • Preferably compliance is achieved by the owner of the property • Abatement of nuisance and unsafe conditions • If you are reporting an issue, please enter a Care ticket and follow up with the Chief and Directors 5

Mosquito Control Division Activities Relating to Control of Mosquitoes • Completes proactive inspections as well as responds to service requests for spraying • Must inspect prior to spraying • Protects against viruses spread through 47 species of mosquitoes • Aerial and ground treatments covering over 400, 000 acres • Provides outreach and education to the community 6

Animal Care and Protective Services Division Ensures Proper Treatment and Control of Animals • Provides animal control through enforcement and community education • Provides rabies vaccines, distemper vaccines, and microchips • Community help is needed to maintain “no-kill community” designation (since 2014) and improve quality of life for pets in ACPS’ care • Located at 2020 Forest Street (Riverside area) – hours are Tue-Fri from 12 – 7 and Sat/Sun from 10 -6. Hundreds of pets available for adoption, foster, or sleepovers! • Donations accepted / Volunteers always needed 7

Environmental Quality Division Administers and Monitors Air and Water Resource Management Activities • Emphasis on pollution control issues and enforcement of environmental laws related to: o Odors, noise, surface water, groundwater, underground storage tanks, hazardous wastes, wetlands and wildlife • Inspection and permitting of emission sites and asbestos removal projects • Water quality monitoring, inspections and emergency response for: o Erosion and sediment control, MS 4 stormwater, sanitary sewer overflows, groundwater wells, storage tanks, petroleum clean-up and small quantity generators • EQD Laboratory for analysis of air, water, sediment, fish and soil 8

Neighborhood Services Office Community Engagement • Works with Neighborhood Organizations and Citizen Planning Advisory Committees • Focuses on community engagement, citizen participation and neighborhood improvements • Manages the Neighborhood Organization registration process • Clean It Up, Green It Up • Adopt A Road • 276+ registered neighborhood organizations 9

Consumer Affairs Office • Regulates and enforces City codes regarding Business Regulations, Unfair and Deceptive Trade Practices, Charitable Solicitations, and Human Trafficking Public Awareness Sign/ Outreach • Investigates and mediates complaints regarding consumer fraud and/or protection • Pro-active outreach to educate the community • Issues permits for Ice Cream Trucks, Mobile Food Dispensing Vendors, and Feeding the Homeless 10

• City’s Customer Service Center • Operates the Information Desk and posts public notices in the St. James Building (City Hall) and the Ed Ball Building • Processes non-media public records requests • Schedules appointments for Emergency Assistance Program under Parks & Rec Dept, Social Services Division • Ways to reach us: • Call 630 -City (2489) • Visit 630 city. coj. net • Use the My. Jax app on your smartphone • Email 630 city@coj. net • Stop in the office on the 1 st floor of the Ed Ball Building • Hours of operation are M-Th 8 am 5 pm, Friday 8 am-7 pm, Saturday 8 am-12 pm *Please enter all service requests into Care and then follow up with the Division Chief and Directors for updates or emergencies. 11

Foreclosure Registry Code Enforcement Tool To Ensure Proper Maintenance of Properties In • Chapter 179 requires mortgagees. Foreclosure to register properties that are in foreclosure • $250 initial registration fee and an annual renewal fee if the property is still in foreclosure • The Registry collects mortgagee or property management information, which can be used to help resolve code enforcement issues. • Revenues collected help fund the following programs: • • Foreclosure Mediation Community revitalization efforts such as mowing, board-ups and demolitions Appraisal gap financing Neighborhood Matching Grants Comm. Univer. City Communication/ Education Tools Landlord Training 12

Questions? Contact Information: Stephanie Burch, Director Direct Line: (904) 255 -8902 Cell: (904) 580 -1072 Stephanie. B@coj. net Bryan Mosier, Operations Director Direct Line: (904) 255 -7005 Cell: (904) 322 -9458 bmosier@coj. net 13