NEC Phone Switch Upgrade Hospital Management Staff May

NEC Phone Switch Upgrade Hospital Management Staff May 27, 2021 CHANGING MEDICINE. CHANGING LIVES. ®

NEC Phone System Upgrade • • Needed as current system will not be supported by NEC June 16, 2021 8: 00 pm – June 17, 2021 6: 00 am Will use Voalte broadcasts to communicate start and finish Primary UIHC phone system will be offline – Approx 15 k handsets • • Voalte and Cisco phones not impacted Skype for Business not impacted Emergency “grey phones” will be used Paging remains operational – Page to Voalte number if at all possible • Hospital Operators remain operational

Impacted Services All NEC handsets Physical fax machines Elevator phones Old analog phone modems (research refrigerators, PFS, potentially other uses) Overhead paging Slim line phones (used in patient rooms) NEC DTR 1 -HM (used in patient rooms, as hallway phones, a few users might have them… they are NEC-branded wireless phones) • 2500 set (wall mounted beige phones) • Viking call boxes (push a button to request access to get inside the building) • •

Common NEC Handsets

Specialty Devices NEC DTR 1 -HM NEC Patient Phones NEC 2500 Single Line Phones

Grey Emergency Phones

Cisco Phones

Sites Impacted • Main Campus • Iowa Kid. Sight • River Crossing • Ronald Mc. Donald House • River Crossing pharmacy • Liberty Square • NL Peds • Old Capital Quick. Care • NL Quick. Care • Sports Medicine • NL Dialysis • Medical Records • IC East Quick. Care • Mormon Trek Quick. Care • Muscatine Clinic • IRL • Muscatine Dialysis • IRL East

What Do I Need To Do? • Identify the emergency “grey phone” in your area(s) • Escalate concerns early so they can be addressed • Pay attention to house-wide communications over the next month

Communications plan • FAQ page on The Loop: – https: //medcom. uiowa. edu/theloop/phone-upgrade • Announcements/reminders in Noon News • Digital signage • Physical signage in elevators • Voalte broadcast • Banner on uihc. org

Questions? • Contact HCIS Help Desk with questions and concerns • Phone: 6 -0001 • E-Mail: helpdesk-hcis@uiowa. edu

Questions? Joseph Wagner Director, Technical Operations Health Care Information Systems (319) 356 -0044 joseph-wagner@uiowa. edu uihc. org CHANGING MEDICINE. CHANGING LIVES. ®