Natta Supanpong 15052013 Remind Notify 2013 Amadeus IT

1 Why we need TTA ? 2 Overview of TTA 3 New features in

Current situation Corporate traveller needs to be notified the ticketing deadline in order to

Overview A tool to notify & remind travellers and relevant parties for the updated

New features in v 2. 0 Automatically adjust the ticketing deadline according to the

Process flow RP/BKK 1 A 28 BB WS/SU 6 FEB 12/0341 Z 4 LDEDY

Example of rules setting 10 Jan 13 Jan 15 Jan Booking date 3 Days

© 2013 Amadeus IT Group SA e-Mail template )default( 8

© 2013 Amadeus IT Group SA e-Mail template )customisation( 9

Benefits Travelers and Travel agency are aware of the updated ticketing deadlines set by

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Current situation Corporate traveller needs to be notified the ticketing deadline in order to issue the ticket on time Offline booking In general, SSR with Ticketing Time Limit date is received from the airline right after the booking is completed Later on, the airline might send another SSR to override the original one. Travel consultant needs to go through all PNRs in the confirmation queue to detect the revised Ticketing Time Limit date 3 © 2013 Amadeus IT Group SA Ae. TM booking

Overview A tool to notify & remind travellers and relevant parties for the updated Ticketing Time Limit date Suitable for online(Ae. TM) and offline bookings will apply the setting rules and then compare with the public holidays and weekend in each market E-mail notification is able to customise per TA’s preference 4 © 2013 Amadeus IT Group SA Reads the ticketing time limit sets in each SSR and OPW returned from the airlines

New features in v 2. 0 Automatically adjust the ticketing deadline according to the TA’s preference Automatically send email reminder prior to the adjusted ticketing deadline V 2. 0 TAs are able to maintain their agency contact information in admin module without adding remarks into every PNR previously Recipient e-mail address will be sent according to APE if TTA cannot find remark (RM * SSR EMAIL) in the PNR 5 © 2013 Amadeus IT Group SA E-mail template customization by user preference

Process flow RP/BKK 1 A 28 BB WS/SU 6 FEB 12/0341 Z 4 LDEDY 1. NAM/NATTA MISS PNR 2. SQ 975 Y 11 FEB 6 BKKSIN HK 1 1230 1600 11 FEB E SQ/QQKNJD 3. AP BKK 66 2 305 8110 - AMADEUS ASIA LIMITED 4. SSR ADTK 1 A TO SQ BY 08 FEB BKK 1800 LT ELSE WILL BE XXLD Travel agency List of TTL keywords TTA will use keywords to identify ticketing deadline from SSR format & calculate TTL date based on setting rules. Then, it will calculated against public holiday & weekend WS/SU 6 FEB 12/0341 Z 4 LDEDY 1. NAM/NATTA MISS 2. SQ 975 Y 11 FEB 6 BKKSIN HK 1 1230 1600 11 FEB E SQ/QQKNJD 3. AP BKK 66 2 305 8110 - AMADEUS ASIA LIMITED 4. SSR ADTK 1 A TO SQ BY 08 FEB BKK 1800 LT ELSE WILL BE XXLD 5. RM TTL DATE 07 FEB 2012 ADVISED TO PAX ON 06 FEB 2012 Reminder E-mail 6 RM will be added to PNR after application sent an e-mail E-mail notification If the adjusted TTL date falls into a public holiday or a weekend, It will move to the earlier date 8 th of Feb is public holiday so TTL date will be moved from 8 th 7 th of Feb © 2013 Amadeus IT Group SA Update TTL + RP/BKK 1 A 28 BB

Example of rules setting 10 Jan 13 Jan 15 Jan Booking date 3 Days 2 Days Ticketing deadline Notification Reminder Set specific TTL date X days earlier when received X days before SSR or OPW 7 30 Jan Departure date © 2013 Amadeus IT Group SA 1 Jan

Benefits Travelers and Travel agency are aware of the updated ticketing deadlines set by the airline Reduce errors since the revised ticketing time limit date (TTL) is sent automatically via e-mail notification 10 © 2013 Amadeus IT Group SA Reduce workload and minimize errors of travel consultants to manually check the revised TTL date