National WAP Evaluation Occupant Survey Findings David Carroll

National WAP Evaluation: Occupant Survey Findings David Carroll APPRISE Jennifer Frenett APPRISE 1 Managed by UT-Battelle for the Department of Energy

Presentation Overview · Purpose · Occupant Survey Design · Occupant Survey Findings 2 Managed by UT-Battelle for the Department of Energy

PURPOSE OF THE OCCUPANT SURVEY 3 Managed by UT-Battelle for the Department of Energy

Purpose in Context · Impact evaluation – – Program characterization Energy and cost savings Cost effectiveness Non-Energy impacts · Indoor environmental quality study · Occupant survey 4 Managed by UT-Battelle for the Department of Energy

Specific Information Goals · Dwelling Quality – Indicators of dwelling quality issues that affect client health · Affordability – Indicators related to the client’s ability to pay home energy bills · Behaviors – Indicators of client knowledge or behaviors that affect energy use · Health – Indicators of client health status and their relationship to dwelling quality change · Other Benefits – Indicators of other benefits accruing to clients 5 Managed by UT-Battelle for the Department of Energy

STUDY PROTOCOL 6 Managed by UT-Battelle for the Department of Energy

Occupant Survey Logistics · Sample – 200 agencies in 51 states and DC – 1, 100 treatment and 800 comparison clients – Treatment: Scheduled for audit – Comparison: Completed WX one year ago · Time Period – July 2011 to October 2011 · Survey Instrument – 45 minute survey – $20 incentive offered to client 7 Managed by UT-Battelle for the Department of Energy

Occupant Survey Protocol · Pre. Wx Survey – July 2011 to October 2011 – Survey prior to audit · Weatherization Satisfaction – October 2011 to February 2012 – Survey within 3 months of weatherization · Post. Wx Survey – February 2012 to June 2012 – Survey at least six months post weatherization 8 Managed by UT-Battelle for the Department of Energy

FINDINGS ON DWELLING QUALITY 9 Managed by UT-Battelle for the Department of Energy

Occupant Survey Findings Treatment (pre) to Comparison Survey Item Pre. Audit Incidence Post. WX Incidence Change Broken Heating Equipment (last 12 months) 15. 2% 8. 5% -6. 7% Broken Cooling Equipment (last 12 months) 14. 7% 8. 0% -6. 0% Clothes Dryer Vents Indoors 6. 9% 2. 2% -4. 7% Bathroom Without Working Vent Fan 54. 8% 29. 5% - 25. 3% Home Has CO Monitor 44. 7% 77. 1% +32. 4% Home Has Smoke Detector 88. 4% 97. 3% +8. 9% Equipment All differences are statistically significant at the 95% confidence level 10 Managed by UT-Battelle for the Department of Energy

Occupant Survey Findings Treatment (pre) to Comparison Survey Item Pre. Audit Incidence Post. WX Incidence Change Home sometimes at unhealthy temperature 21. 0% 10. 0% -11. 0% Observed standing water in home 34. 1% 19. 3% -14. 8% Frequent mildew odor or musty smell 29. 9% 16. 4% -13. 5% Home very or extremely infested by insects 5. 9% 2. 2% -3. 7% Home somewhat infested by insects 19. 1% 14. 0% -5. 1% Home very or extremely infested by mice 2. 1% 0. 6% -1. 5% Home somewhat infested by mice 7. 9% 5. 5% -2. 4% Dwelling Quality All differences are statistically significant at the 95% confidence level 11 Managed by UT-Battelle for the Department of Energy

FINDINGS ON AFFORDABILITY 12 Managed by UT-Battelle for the Department of Energy

Occupant Survey Findings Treatment (pre) to Comparison Survey Item Pre. Audit Incidence Post. WX Incidence Change Got disconnect notice 44. 7% 33. 1% -11. 6% Had natural gas or electric disconnected 7. 2% 3. 4% -3. 8% Wanted to use heat but was disconnected 4. 8% 1. 7% -3. 1% Wanted to use air conditioning but was disconnected 2. 6% 1. 3% -1. 3% Ran out of bulk fuel because could not pay 11. 1% 6. 2% -4. 9% Service Disconnection All differences are statistically significant at the 95% confidence level 13 Managed by UT-Battelle for the Department of Energy

Occupant Survey Findings Treatment (pre) to Comparison Survey Item Pre. Audit Incidence Post. WX Incidence Change It very hard to pay energy bills 49. 3% 27. 0% -22. 3% Did not buy food to pay energy bills 33. 2% 23. 8% -9. 4% Went without food in the last four weeks 8. 8% 5. 7% -3. 1% Used payday loan 5. 5% 3. 9% -1. 6% Used tax refund anticipation loan 6. 7% 4. 0% -2. 7% Used pawn shop 8. 6% 4. 5% -4. 1% Trade Offs All differences are statistically significant at the 95% confidence level 14 Managed by UT-Battelle for the Department of Energy

FINDINGS ON CLIENT KNOWLEDGE AND BEHAVIORS 15 Managed by UT-Battelle for the Department of Energy

Occupant Survey Findings Treatment (pre) to Comparison Survey Item Pre. Audit Incidence Post. WX Incidence Change Use cooking stove exhaust fan regularly 40. 1% 49. 2% +9. 1% Oven used to heat home sometimes or frequently 13. 8% 7. 2% -6. 6% Heating system has air filter 65. 8% 75. 6% +9. 8% Air filter is HEPA 14. 7% 27. 3% +12. 6% Air filter is changed once a year or more 60. 9% 72. 1% +11. 2% Equipment Behaviors All differences are statistically significant at the 95% confidence level 16 Managed by UT-Battelle for the Department of Energy

Occupant Survey Findings Treatment (pre) to Comparison Survey Item Pre. Audit Incidence Post. WX Incidence Change Close drapes to block sun 67. 9% 69. 8% +1. 9% Used cross ventilation in warmer months 38. 1% 36. 5% -1. 6% Have thermostat 85. 0% 91. 1% +6. 1% Have programmable thermostat 22. 8% 34. 9% +12. 1% Know how to use programmable thermostat 19. 1% 28. 5% +9. 4% Energy Behaviors 17 Managed by UT-Battelle for the Department of Energy

Occupant Survey Findings Treatment (pre) to Comparison Survey Item Pre. Audit Incidence Post. WX Incidence Change Home too drafty 72. 5% 37. 7% -34. 8% Indoor temperature in winter comfortable 53. 8% 77. 7% +23. 9% Median temperature / winter / at home 69. 15 69. 38 +0. 23 Median temperature / winter / away 67. 17 67. 34 +0. 17 Median temperature / winter / night 67. 68 67. 58 -. 10 Temperature only senses temperature where located 65. 0% 71. 0% +6. 0% Energy Behaviors 18 Managed by UT-Battelle for the Department of Energy

FINDINGS ON OTHER CLIENT BENEFITS 19 Managed by UT-Battelle for the Department of Energy

Occupant Survey Findings Treatment (pre) to Comparison Survey Item Pre. Audit Incidence Post. WX Incidence Change Home is attractive or very attractive 57. 2% 67. 5% +10. 3% Home increased in value in the last year 9. 3% 15. 1% +5. 8% Home decreased in value in the last year 18. 6% 19. 5% +0. 9% 20 Managed by UT-Battelle for the Department of Energy

FINDINGS ON CLIENT HEALTH BENEFITS 21 Managed by UT-Battelle for the Department of Energy

Client Health Benefits · Requires post WX survey 22 Managed by UT-Battelle for the Department of Energy