NATIONAL STREAMLINING CONFERENCE CHICKEN OR EGG STREAMLINING PROCESSES

NATIONAL STREAMLINING CONFERENCE CHICKEN OR EGG? STREAMLINING PROCESSES & IMPLEMENTING TECHNOLOGIES 2007 CONFERENCE – WASHINGTON D. C.

NATIONAL STREAMLINING CONFERENCE EXAMPLE ‘STREAMLINING’ APPLICATIONS… • Back Office: P&I, Customer Service, Utilities, Billing, Code, Etc. • Web Portals for Citizens • Online Permit & Inspection Management • Electronic Plan Management & Document Management • GIS (Geographic Information Systems) • Mobile Inspection, Service, and Damage Assessment 2 2007 CONFERENCE – WASHINGTON D. C.

NATIONAL STREAMLINING CONFERENCE CASE IN POINT: MOBILE TECHNOLOGIES… 30% USE MOBILE TECHNOLOGIES 29% USE MOBILE TECHNOLOGIES 2005 ‘ALLIANCE’ SURVEY • 101 Respond out of ~5000 Juri’s nationwide • Spread was large & small jurisdictions 2006 ‘TOP 100’ SURVEY • • Top 100 Juri’s by Population Direct calling campaign with 80% response Sat level LOW without Streamlining Sat level HIGH when Reengineered 3 2007 CONFERENCE – WASHINGTON D. C.

NATIONAL STREAMLINING CONFERENCE DOCUMENT PROCESS & CONSTRAINTS… Calls Field & Manual Itinerary Generation Manual Review, Validation, and Data Entry Handwritten Paper Forms Manual Entry Delivered into Office 4 2007 CONFERENCE – WASHINGTON D. C.

NATIONAL STREAMLINING CONFERENCE FINDING YOUR ‘CRITICAL POINTS’… Every Procedure or Process has various internal and external factors that impact it. They also have opportunities for improvement or streamlining. Find the CRITICAL POINT(S) that generate the most return and implement technologies that exploit those points! Routing & Mapping to Inspection Location Visual exam & Collection of Results, Violations, Etc. Data Entry into Permitting Systems 5 2007 CONFERENCE – WASHINGTON D. C.

NATIONAL STREAMLINING CONFERENCE PROCESS MARRIES TECHNOLOGY… § Target Technologies to Processes § Hone in on Critical Points § Use built-in Best Practices 6 2007 CONFERENCE – WASHINGTON D. C.

NATIONAL STREAMLINING CONFERENCE APPLYING THE PROCESS: THE LA BASIN PROJECT… • DISASTER PREPAREDNESS / DAMAGE ASSESSMENT • • ~10 Jurisdictions with OES & OHS support Using many different procedures & systems Evaluate feasibility to share resources & technology Pilot Project to demonstrate cross-juri technology 7 2007 CONFERENCE – WASHINGTON D. C.

NATIONAL STREAMLINING CONFERENCE Impact of Successful Streamlining on Technology Assumptions: • Software is an enabler, not the solution in itself • Streamline efforts need to include the technology options • Business goals have to be established • Planning, planning 8 2007 CONFERENCE – WASHINGTON D. C.

NATIONAL STREAMLINING CONFERENCE Impact and Potential Benefits • Potential to establish jurisdictional priorities and goals • “Knit” together disparate departments (i. e. Planning with permitting, neighborhood enforcement, field operations, etc. ) • Allow “universal” views of data • Establish “jurisdictional” metrics, as well as departmental • Solutions can be used for multi-jurisdictional comparisons (how are we doing compared to other like entities? ) • Standardization will enable solutions to be designed and deployed in a more efficient manner (i. e. Universal code library, planning condition libraries, template use, etc. ) • Enable technology to be used for Cross-Jurisdictional education and outreach • Possibly enable better technology procurement capabilities (i. e. Multijurisdictional purchasing power, Regional clout, etc. ) 9 2007 CONFERENCE – WASHINGTON D. C.

NATIONAL STREAMLINING CONFERENCE CONCLUSIONS… § Reach out to all STAKEHOLDERS and INVOLVE them § Target some EARLY WINS that can create momentum § Document the PROCESS and CONSTRAINTS first § Identify CRITICAL POINT(S) and core requirements § Seek out built-in BEST PRACTICES in the technology solutions § Implement STREAMLINED PROCEDURES alongside TECHNOLOGIES and understand how the technology will achieve your goals § Be CREATIVE and OPEN MINDED throughout the process 10 2007 CONFERENCE – WASHINGTON D. C.

NATIONAL STREAMLINING CONFERENCE QUESTION & ANSWER JEFF EIBERGER & BOB BENSTEAD JEFF. EIBERGER@MOBILEHWY. COM BOB. BENSTEAD@HANSEN. COM 2007 CONFERENCE – WASHINGTON D. C.

NATIONAL STREAMLINING CONFERENCE ABOUT MOBILEHWY… • Enterprise Mobile Solution Provider • Customers using Hansen, Kiva, Tidemark, HTE, Perconti, Posse, Etc. • Based in Charlotte, North Carolina • Delivering mobile solutions for 6 years 12 2007 CONFERENCE – WASHINGTON D. C.

NATIONAL STREAMLINING CONFERENCE REPRESENTATIVE CUSTOMERS… 13 2007 CONFERENCE – WASHINGTON D. C.