National Database And Registration Authority NADRA Information Systems

National Database And Registration Authority (NADRA) Information Systems (Case Study Presentation) Presented By: Syed Asad Husnain Bukhari Deputy Manager (NADRA)

Case Study Administration • Introduction – Introduction of the Presenter – Introduction of NADRA • • Company Products Structure Culture • Information Systems Essentials – Information Technology Fundamentals • • Hardware Software Network Database – IS Personnel – Information flow & Processing – Management Reporting

Case Study Administration… • Evaluation Session – Management Concerns and Problems • • IT People Culture Training – Discussion and Q&A Session • We “NADRA” will be highly interested to have your feedback through this discussion and evaluation session • So I’ll be looking forward for your participation

Information Systems Standards/ Procedures Information Users Collected, Processed, Stored, Transmitted System IS Personnel Hardware Software Databases Networks Data Processing Database Management Decision Support Alliances & E-Business Knowledge Management

Introducing the Presenter (Asad Husnain Bukhari) • Educational Qualification • Work Experience – Current Job • Deputy Manager (Regional Manager Operations) • Responsibilities • Experience at NADRA – Local Vs. Foreign • Future Plans – Ongoing Research – Continuous Thrust for Knowledge – This Presentation is a step forward as well

Introduction (NADRA) National Database and Registration Authority

Background & Establishment • Initial Stages • National Database Organization (NDO) was established under Ministry of Interior • National Database was possible due to information gathered through “National Data Forms” during the Population Census 1998 • The Emergence of NADRA • NADRA Ordinance 2000 • To cater for a cohesive and unified approach in both Registration and Social fields NADRA was created on 10 March 2000 by merging the National Database Organization (NDO) and Directorate General of Registration

Vision A Catalyst for Change NADRA is the most modern organization which will provide base for the better governance of Pakistan and will also prove as a model organization for Public Sector of Pakistan.

Mission v Proud to be Pakistani v Custodian of Pakistani Identity v Reliability (Restoring National & International Confidence) v National Information Infrastructure v Customer Care v Corruption Free v Convenience v Efficient

Administrative Structure Headquarter Islamabad (HQ) Regional Headquarters (RHQ) Karchi, Quetta, Sukhar, Multan, Lahore, Sargodha, Peshawar and Islamabad District Registration Offices (DRO) NADRA Swift Registration Centre (NSRC) Sub DRO (SDRO) Satellite Swift Registration Centre (SSRC) Mobile Van Registration Centre (MVRC)

Structure… Chairman Board of Governors RHQ’s NSRC’s Directorates DRO’s MVR’s SSRC’s SDRO’s Printing Facility National Dataware House

Technical Structure

User and Feeder Agencies (Concept to Reality) • Sharing of National Data would be based on Mutual Interfacing – – – Federal & Provincial Ministries Election Commission of Pakistan Private Agencies involved in Developmental Work Central Board of Revenue Excise and Taxation Department Land Revenue Department Autonomous / Semi-Autonomous Bodies like WAPDA, PTCL, etc. Civil Forces Armed Forces Federal And Provincial Police Federal Investigation Agency

Expected Advantages • Elimination of bogus and duplicate cards • Enhanced Authenticity of Pakistani Passports • Control over Illegal immigration and related social problems • Effective Law Enforcement and Administrative Control • Demographic Data for Planning of Social Sector and Infrastructure Projects • Reliable Data on Population • Equitable Resource Allocation and Distribution • Planning and Functioning of Government Offices • • Monitoring of Social Sector Projects Broadening of Tax base and Revenue Generation Utility Companies and Public Sector Corporations' Performance Assistance in Effective Law Enforcement and Administrative Control

Products & Projects • Current Products – – – Computerized National ID Cards (CNIC) National ID Cards for Overseas Pakistanis (NICOP) Pakistan Origin Card (POC) Children Registration Certificate (CRC) Machine Readable Passports (MRP) Vehicle Identification and Monitoring System (VIMS) • Projects – – – – National Data Warehouse Swift Registration Centers Electoral Rolls Billing Machines (KIOSK) Geographical Information Systems Network Information Infrastructure Earthquake Affected Registration

NADRA Products

NADRA Revolutionary PRODUCTS • • • • Veri. Sys Bio. Sys Machine Readable Passport – Readable Visa Project Automatic Border Control System Online Bill Payment Kiosk Computerized Birth Registration Certificate Vehicle Identification & Tracking System Driving License with RFID Geographical Information System Integrated Security Solutions Person Identification Devices Job Evaluation System Project Management Services

Computerized National Identity Card The Computerized National ID Card (CNIC) includes a sophisticated array of security features to safeguard against fraud and improper use. The CNIC contains machine-readable information, although characteristics can be seen with the naked eye and others must be verified using optical aids. The special characteristics of the CNIC will protect its integrity.

People Applied For CNIC People Got CNIC All over Pakistan 4, 51, 99, 069 4, 25, 92, 414 Multan Region 76, 73, 075 66, 49, 304

National Identity Card for Overseas Pakistanis Among other cards, NADRA Ordinance envisages issuance of cards to Pakistani workers/emigrants and citizens /resident abroad and Pakistanis holding dual nationality who have got themselves registered under the NADRA Ordinance. This card is known as the National Identity Card for Overseas Pakistanis (NICOP). On account of its utility, it is an identification document usable in place of NIC whenever required. However NICOP is more than just an identification document.

Pakistan Origin Card A person shall be an eligible foreigner of Pakistan origin or eligible for Pakistan Origin Card if he is a foreigner; and he had been a citizen of Pakistan at any time during his life. Among other cards, NADRA Ordinance envisages issuance of cards to foreigners of Pakistani origin who have got themselves registered under the NADRA Ordinance. This card is called the Pakistan Origin Card. On account of its utility, it is an identification document usable in place of NIC whenever required. However POC is more than just an identification document.

Child Registration Certificate Child registration is the fundamental right that every country should provide to the children of its citizens. The right of name and nationality is ensured in Article 7 of the United Nation Convention on the Rights of the Child, where Pakistan was a signatory. Children registration is essential not only for their identity but also for governments for their social services’ planning. It ensures the availability of health and educational facilities to the children. Registration is a proof that is needed for a number of services and it recognizes the child as a citizen of a country with rights to be cared for. Despite of all the policies and legislations for birth registration, Pakistan has not been able to achieve the targets and many children in Pakistan are still deprived of this fundamental right.

Automatic Border Control System Supplementing the electronic passports is the state-of-theart border control system designed for immigration authorities to efficiently process all arrival and departures at airports, railway stations and bus terminals. The Automated Border Control (ABC) is a fully automated immigration control system linked with the central database that makes full use of the e. Passport not only by reading all electronic passports but also performs Facial Recognition as well as fingerprint Identification to positively identify. This system is capable of reading and processing all e. Passports as well as all identity documents such as the National Identity Cards for Overseas Pakistanis.

ONLINE BILL PAYMENT Kiosk The Online Payment Kiosk is designed to enable utility bill payments as well as perform electronic banking after proper authentication from biometric and online verification systems using the computerized national identity cards. Additional Benefits • • • Offers online banking and other services reducing teller lines and labor costs. User-friendly touch-screen increases throughput and speeds-up transaction time. Kiosks installed at offsite/remote locations offer convenience and more timely payments. Selection of English and Urdu options empower all customers to use the kiosk easily. Security algorithms ensure safety in every online transaction.

CHILD BIRTH REGISTRATION CERTIFICATE To Develop A Data Entry And Acquisition System For The Issuance Of Computerized Birth Registration Certificate (CBRC) At Union Council Level With An Online / Web Based Monitoring Facility To Designated Government Officials, Having The Status Report For A Particular Application With An Added Feature Of Management And Statistical Report And To Develop The Back End Process And Procedures To Transform, Extract And Load The Data Into National Data Warehouse

VEHICLE IDENTIFICATION & MONITORING SYSTEM The project dimension include the computerization of the manual data acquisition process, electronically registering vehicles, assigning a unique Vehicle Identification Number (identity) to each vehicle, creating linkages with the owner by virtue of their Computerized National Identity Card and tracking the on-road vehicles in case of theft etc. NADRA used Radio Frequency Identification Device (RFID) technology to track on-road vehicle. We have developed the end-to-end software, customized the hardware for placement at outdoor ‘manned’ & ‘automated’ check-posts and developed control console in-house to create this state-of-the-art system.

DRIVING LICENSE WITH RFID The prevailing turmoil and security concerns in the world demand robust identification and verification systems that allow authorities to be constantly vigilant and thus prevent any kind of unlawful acts. NADRA recognizes its responsibility in doing whatever it can to enhance the security of documents and to improve public safety and national security. This new Driver’s License makes it harder to counterfeit or steal driver’s licenses, by adding the RFID computer chips. These RFID tags foil identity theft and prevent criminals from using false documents to move about freely.

Job Evaluation System for all Walks of Life Among other products, NADRA is proud to render services in the field of Job Evaluation and Recruitment for all walks of life. Job Evaluation System is a state of the art module that can evaluate the ability and skill of candidates in a very convenient way. This is an online application which provides the facility to conduct a nation wide test/selection at the same time.

Project NADRA Swift Registration Centers (NSRC)

NADRA Swift Registration Centre (NSRC) • The Swift registration centers (NSRC's) Concept – – One-stop-shop, Designed to eliminate inaccuracy in the re-issuing of the ID cards By minimizing human intervention in handling NIC forms as seen in the past experience. The NSRC concept is to provide superior service to the citizens of Pakistan, and to introduce a corporate culture in the public service environment, trying to break free from the existing shackles of corruption, unprofessionalism, and red tapeism

NADRA Swift Registration Center (NSRC) • Process – The principal of live data capture – System requires the applicant's presence with their old NIC's – With other related documentation to process a CNIC application – Applicants are professionally guided through a process of: • • • Data Entry Photo Imaging Signature and Thumb Impression Capture Using latest technology and Expert assistance from the trained staff • Commitment – Our motto "Identification with convenience“ – We treat each customer as a VIP

Islamabad DWH Attested Form Received DRO Record Verification Verified ? Not Verified Attested Form & Required Documents Printing Facility Verified DWH Verification Uploaded to NDWH Verified

NSRC Vs. DRO • Swift Registration Centre • Computerized Data Acquisition Centre • Flat Structure • Corporate Style Public Sector Organization • Culture • District Registration Office • Rich Record Depository • Hierarchical Structure • Typical Public Sector Organization • Culture

Complaint Management System logs and resolves the complaints received directly from applicants (visiting in person) or through applications, E-mail & Fax. A team is organized to respond to applicants and resolve queries by using CRM and CMS applications with a view to persuade concerned branches/people to expedite the complaint resolution. Complaints Centers in addition to resolving complaints also acting as information centers providing all information regarding NADRS’s products.

Information Systems (NADRA)

IS related Powers ØMultipurpose Databases ØData Warehouses ØNetworking ØInterfacing of Databases and Related Facilities ØInformation Sharing

National Information Infrastructure (NII) • • • Country wide data communication network E-Governance Automated fingered identification system Mutual Interfacing User and feeder Agencies

Information Technology Fundamentals • • Software Hardware Network Databases

Hardware • Computer Accessories • Camera • Thumb Digitizer • Signature Scanner • Form Scanner • Switch • Printer • LEDs • Speaker • Mini Frame • Data Storage – Depositories • Sattelite • Fiber Optic • Web Server • Printing Facility • Billing Machines • RFIDs • BIO Metric Sensors/ Detectors

Software • • Microsoft Windows 2000 Advance Server FTRC Application SQL Server Perl Language PDMS-Urdu Font CRM Applications Online Verification Applications

Network PRI RHQ NSRC Using Dialup Filter Reverse Population Data Islamabad Server Using Satellite FTP Islamabad FTP Multan 1. Batches 2. CRM Files 3. Daily Reports & other Important Documents

RWP I ISL PKN CHK KWL HQ Islamabad AJK VHR e lit SWL gh ou hr LHR 1 PKN S el at MUR KVL RWP II Th ro ug h PKN Sa te lli te KWL SWL T RHQ Lahore RHQ Multan Connected with Satellite GUJ LHR 2 PAT KVL Multan MCN RYK GUW NRV VHR BWP QSR KWL Connected Using FTP SQB

Databases • Modes/ Types of Data – English – Urdu/ Sindhi – Numeric – Date & Time Stamps – Images – Wavelet Sequential Query (WSQ) – Facial Recognition

Databases • Technologies – Tera. Data (Both in Urdu & English) – Oracle – SQL Server • Capacities – At NDWH • 1500 TB (60%) Extendible – At Each NSRC • Server Contains 5 X 40 GB HDD

Main Databases • Fast Track Registration Centre (FTRC) • FTRC_Backup • Customer Relationship Management (CRM)

FTRC Database

Computerized ID Scheme

Coding Scheme • • Area (Province) Divisions Districts Tehsil Halqa Code Patwar City 1 -8 11 -82 111 -824 1111 -8241 1111101 -8241201 111110101 -……. 11111010101 -……

Security • Fire walls • Anti Virus • Encrypted Data • Secure Socket layer (Safe Zone) • Login Dependant Access

Backup • • • Keeping the Network Moving Main task of the IS People Backup Routine Recovery Multiple Backups

Information System (Reports)

Types of Reports • Customer Relationship Management • Centre Level Reporting • Managerial Reports

Customer Relationship Management (CRM) • Interactive Information • Updated Status of Application • From Application to Card Distribution • Verification • Privacy

Customer Care

Evaluation Section

Stories • Interesting (Funny) – Innocent Customers – VIP Culture – Data Entry Faults – Catching the Thieves • Through Technology – Finger Identification Printing System – Facial Recognition • Through procedures • Through Psychological Tricks • Serious – Corruption (2 nd Least Corrupted in Pakistan) – Data Security – Ethical Cases

Problem Areas • General Public – Lack of Public Awareness – Initial mindset regarding NADRA • Customers – Unsatisfied Customers – Forms with Objections • Strategic Issues – Lack of Compatibility and Coordination between the old and New Setup – Setup has to Support itself • IS & Operation Factors – Infrastructure – Gaps in Information Sharing

Problems… • Other Problems – Lack of Training – Documentation • Culture – Within NADRA & Outside – Corruption – Sincerity with work • Fake ID Cards • Privacy • Ethics

Tackling the Issues • Moving Ahead Gradually • Training Sessions – Workshops • Customer Relation Management • Positive Mental Attitude – Documentation Training • Motivation Techniques • Crafting Strategies – Situation Dependent – Correction Enforcement Systems • Customer Care is the focus – Angry Customers – Illiterate Customers

Reference NADRA’s Website (www. nadra. gov. pk)

Question & Answers Feel Free to ask question regarding any part of the presentation!