Name of the member institution Republic of Serbia

Name of the member institution : Republic of Serbia The Protector of Citizens/Ombudsman Deputy for the Rights of the Child: Mrs. Tamara Luksic – Orlandic

Legal framework, principal functions and structure The Law on Protector of citizens, 2005 -legal status confirmed in the new Constitution, 2006 • controls the legality and regularity of public administration • preventive acting (good services, mediating between citizens and administration • own legal initiatives and opinions to Government and Parliament on legislation under preparation • initiates the law constitutionality before the Constitutional Court Deputy for the Rights of the Child - elected by the Parliamentfive years term Department for Children’s rights (5 associates plus logistic from other units) Council for the Rights of the Child as consultative body

Scope of competences of the Ombudsperson in handling individual complaints • reviewing of cases (submitted by citizens/children or by its own initiative) • undertaking investigation • giving recommendations to certain public body to eliminate violation of rights (only 3 of 23 were not fulfilled) In 2009 – 158 cases (146 upon complaints; 12 own initiative) in 2010 (up to July 31) – 92 cases (80 upon complaints; 12 own initiative)

Expressed opinions, statements, policy recommendations and/or proposals for legislative and/or other reforms • established Expert group to draft the Law on the Rights of the Child (comprehensive umbrella law) • launched several initiatives for changing current laws • gave amendments to several laws regarding education Research, investigation, studies 1. The “Missing babies” case - Special Report to the Parliament submitted - Recommendations to several ministries 2. A child-friendly justice - research in the frame of Co. E Project – 715 questionnaires fulfilled – 18% of total

Communication, Promotion and Publications Activities carried out to mark the 20 th Anniversary of the International Convention on the rights of the child Semi – postal stamp dedicated to street children - Government approved the initiative - printed in 600. 000 copies - general public sensitize for street children phenomenon - income of 60. 000 euros for running drop in centers in 3 big cities in 2010 Web page www. pravadeteta. rs (child's rights web page), has been created and is in function only in Serbian, in child friendly language

Other activities Innovative projects / good practices “Youth panel” project has been launched: • an advisory body to the Ombudsman/Deputy • consists of 30 children age 13 -17 • operational from November 20, 2010.