My UB UBs Personalized Intranet Portal Hugh Jarvis

My. UB: UB’s Personalized Intranet Portal Hugh Jarvis (Ph. D, MLS) Creative Services

What is My. UB? Proactive, customizable portal to useful & timely online information at UB.

This talk… q Overview q Behind the Scenes

Overview…

What is My. UB? § Built in-house (Oracle, Cold-Fusion, Perl, XML, RSS) § Integrated with back-end systems § Team Project w/ many partners & stakeholders § 2, 000 resources, 660 “virtual thoughts” +++ Ø Ø critical announcements academic tools links to campus services & resources news, events, & sports feeds § Time-based & fine-grained delivery

Penetration § § Rolled out to students -- Fall ’ 00/’ 01 93% of undergraduates used My. UB (of 18, 000) 70% of graduate students (of 7, 400) 62% of professional students (of 2, 000)

(penetration cont’d) § Rolled out to faculty -- Spring ‘ 03 § 37% faculty have used My. UB (of 8, 700)

(penetration cont’d) § Rolled out to staff -- Summer ‘ 03 § 56% have used My. UB (of 6, 500)

Students Are Using: ü ü ü ü Registration / Grades - 31% UBLearns - 18% Library resources - 13% News - 11% Critical alerts - 9% Planning - 8% Computing resources - 5% (Fall ‘ 03 data)

My. UB Student Survey Results • 89% graded My. UB good to excellent • 37% used everyday (34% a few times a week) • 98% felt contained useful information • 41% easy to find information (54% satisfactory) Spring 2004 user survey (12, 000 students)

Requests for New Services § Closer integration • UBLearns • Web. Mail • course schedule & registration § Single sign-on § 24/7 § More personalization § Library book renewals § More customized department content § Custom calendar / scheduler § More news & events Spring ’ 04 user survey (12, 000 students, 850 faculty, 700 staff)

Behind the Scenes…

Surveys Users Search Reports Development User-Testing Link Reports Portal Content Stakeholders User Feedback

Guest Access & Project Information: http: //www. buffalo. edu/aboutmyub/ Email: UBInfo@buffalo. edu