My Experience with the Maryland Health Connection Deanne
- Slides: 8
My Experience with the Maryland Health Connection Deanne Kasim Santesys Solutions (dkasim@santesys. net)
Getting Online… • Two attempts after 9: 30 pm ET proved futile. – After completing my basic demographic info, including my SSN, received error message, “Cannot confirm your identity, please call a tollfree number for assistance” – Clearly the link with the federal SSN (IRS) database was missing – Third time during business hours worked.
Consent Screen
Could Check the Costs of Plans Without Completing The “Whole Enchilada” Application • Preliminary questions to complete in order to shop for plans: – Age, tobacco use, zip code, gender – Dental + medical vs. dental only – Significant vs. some health needs OR generally well – Are you looking for a specific doctor? (Y or N)
My Results
Results Continued • Usability is an issue, as the screen area for scrolling through all of my choices is small. – Estimate the results were only displayed on less than half of my total screen area. – This made assessing the details difficult.
Selected Plans for Comparison • Hard to read
Comparison - e. Health. Insurance • Much better experience • Easy to read and sort lists • Was able to find Care. First and Kaiser rates but not the Co-Op plan (Evergreen)
