Municipal Performance Measurement A Tool to Create Equity

Municipal Performance Measurement: A Tool to Create Equity and Inclusiveness Naples, Italy September 5, 2012 www. icma. org

Training Objectives • Develop a solid understanding of the purpose of municipal performance measurement and a solid framework • Build skills to design, develop and operationalize a performance measurement system, identify benchmarks, and turn the PM system into a management tool to promote equity and inclusiveness • Review performance measurement models that trigger improvements in equitable public service delivery, transparency and public decision-making • Review practical cases where performance measurement systems have helped local governments to respond to real community needs while working towards equity and inclusiveness

International City/County Management Association (ICMA) • Founded in 1914 • Represents over 9, 000 professional local government administrators • Over 4000 communities in the US and 26 countries • 25 Affiliate City Management or Local Government Associations • International assistance since 1989 • ICMA Latin America • ICMA China Center • • Urban Management Center: ICMA’s South Asia partner High Quality Membership Services – Center for Performance Measurement

Urban Management Center (UMC) Ahmedabad, Gujarat, India • • 1997: ICMA South Asia 2005: India based NGO In collaboration with ICMA UMC works to: – Professionalize urban management, – Improve urban local governments and their management systems, and – Develop integrated planning systems in South Asia including India, Sri Lanka, Afghanistan, Nepal, Indonesia • • • UMC provides technical assistance and training to local governments and facilitates change through peer-to-peer learning processes. UMC is committed to bringing about positive change in people’s lives by way of strengthening urban local governments UMC’s mission is to disseminate and exchange information between cities and local governments for better planning and implementation of urban practices to enhance living conditions

Resources • Leading Performance Management in Local Government – ICMA Press Benchmarking Global City Competitiveness http: //www. citigroup. com/citiforcities/urban_exchange/eiu. htm The Green City Index http: //www. siemens. com/entry/cc/features/greencityindex_international/all/en/p df/gci_report_summary. pdf Quality of Life Index http: //www. economist. com/media/pdf/QUALITY_OF_LIFE. pdf World Bank – IFC Doing Business: http: //www. doingbusiness. org/methodology/

Contact Information • • • Judit Deilinger: jdeilinger@icma. org Manvita Baradi: manvita@umcasia. org Meghna Malhotra: meghna@umcasia. org Christopher Pablo: cpablo@worldbank. org Kim Cuenco: ecuenco@worldbank. org