Multiplied Innovation Enabled by Network Automation Rohit Mehra

Multiplied Innovation Enabled by Network Automation Rohit Mehra Vice President, Network Infrastructure April 2019 © IDC

Digital Transformation is About Becoming a Digital Native A DIGITAL-NATIVE ENTERPRISE Innovates at a pace that is an order of magnitude greater than traditional businesses. Is driven by a customer-centric and empowered workforce Embraces risk taking as it continuously learns and adapts. Source: IDC, 2019 Leverage technology and data to operate more efficiently and effectively. 2

Digital Transformation’s Impact on Technology Physical to Digital Disruption Level Next 5 Years 5. 6 47% Disruption Level of Transformation IT Transformation Requirements 6. 8 6. 9 Dx Requirements ITx Requirements Cloud Vendors, SIs and MSPs are Seen as Best Positioned to Help! Source: IT Strategy and AI Adoption Survey, February 2019, N=401 © IDC 3

© I D C A Digital Divide is Developing DIGITALLY DISTRAUGHT DIGITALLY DETERMINED Culture Reboot Culture Standstill One DX Strategy A Strategy for Every LOB DX has Inherent Value Financials ROI Project by Project Single Integrated Platform Islands of Innovation IDC Global DX Leaders Survey. Worldwide sample, n = 1987. June, 2018 4

Digital Transformation requires IT Transformation © IDC 5

Enhancing the Human Experience © IDC 6

Autonomous Systems “Hyper. Complexity @ Scale” § Exponential AI § Quantum Computing § Bio. Digital Integration Platforms & Communities AUTONOMY “Innovation @ Scale” § § AI Io. T Blockchain Natural Interfaces MULTIPLIED New Technologies & Delivery INNOVATION Model “IT Access @ Scale” § § Cloud Mobile Social Big Data EXPERIMENTATION 2007 2015 We Are Here 2023 … © IDC 7

Thriving in a Technology Revolution Platforms & Communities AI 2. 0 “Innovation @ Scale” § AI § Io. T § Blockchain § Natural Interfaces Cloud-Native Apps Platform/Ecosystem Choices MULTIPLIED INNOVATION High Value, High Growth DX Use Cases MULTIPLIED INNOVATION Distributed Cloud © IDC 8

Top Business Goals from Tech Investments Q. What are the top 5 goals for your business over the next 5 years? YOY Innovate or deliver new products or services 31% Invest in research and development 25% Deliver digital products (vs physical products) 24% -5% 0% +1% Improve marketing of products and services 23% +1% Expand geographically 23% +3% Hire quality / talented staff 19% +2% Compete aggressively to increase market share 19% +2% Improve production processes 19% -1% Source: IT Strategy and AI Adoption Survey, February 2019, N=401 © IDC 9

Digital Transformation Requires Network Transformation Network is a foundational layer for enabling secure, scalable and efficient use of Cloud, Edge and Io. T Applications © IDC 10

Traditional Networks Break Down as you Scale, Build Workloads © IDC 11

Enterprise network pain points Lack of visibility into environment Manual, ad-hoc management Increasing complexity of new applications Need to extend policies to branch Difficulty identifying and fixing problems Lack of agility, difficulty scaling More users and devices on the network Clear and present need for automation © IDC 12

Emergence of AI-based Network Automation built into network infrastructure coupled with security/policy overlay platforms are helping create momentum towards autonomous, self-driving networks Network Based Agility/Performance § MU-MIMO in Wi-Fi § Service chaining in virtualized networks § 5 G Network Slicing § Streaming Telemetry Visibility with Enhanced Security § Near Real time vulnerability assessment and threat mitigation § Network analytics and app performance Self-driving Machine Learning § Contextual policy enforcement Machine Reasoning © IDC 13

Emergence of AI-based Network Automation Intelligent Network Automation Continues to Evolve -- From Intent-based Networking Toward Autonomous, Self-driving Networks ü Simpler declarative management, enhanced verification and closed-loop processes Self-driving ü Network will accurately apply/enforce intent ü Respond in near real-time to application, network and security events Machine Learning Machine Reasoning © IDC 14

Optimization of apps/user experience, plus security are top priorities for AI-enabled network automation What do you see as the most important aspects of an AI-enabled Network Automation solution? (Pick 3) Optimize and enhance application availability/performance and user experience 48 41 Implement security policies, including visibility into encrypted traffic Work across multiple networks (on-premises and cloud-based) 38 Reduce cost and complexity of network operations 36 Simplicity in network deployment, management and operations 36 Incorporate streaming telemetry data for real-time visibility and insights 36 Leverage existing network infrastructure and/or software defined networking (SDN) deployment 35 Anticipate network outages and plan for network changes 30 0 Source: Directions, IT Strategy and AI Adoption, February 2019, IDC. N =301 10 20 30 40 (Percent of respondents) 50 60 © IDC 15

What is the Edge? The Edge is: © IDC 16

Edge Service Delivery in the Real World © IDC 17

Cruise Delivering the Ultimate Customer Experience © IDC 18

Carnival: Bringing Medallion Class to Life High Speed Wi. Fi infrastructure everywhere © IDC 19

Wi. Fi: Primary Access Technology for Enterprise Rapid growth of wireless users/devices requiring high performance access to Enterprise, Cloud and Edge-Io. T applications Cloud § Growth of Enterprise use of Iaa. S/Saa. S cloud apps § High performance cloud apps require secure, high bandwidth access for enhanced user experience Edge Io. T § Network Edge and Io. T use cases driving Digital Transformation use cases § Mission-critical edge apps require resilient, low latency application experience © IDC 20

Automation at the Network Edge Crowd-sourcing to the Fore Cloud-based & Crowd-sourced Job 1: Improve Day 1 Implementation § Network platforms can leverage aggregate data from 1000 s of deployments § Crowd-sourced data is then dynamically applied to similar environments (anonymized) Job 2: Improve Day 2 Operations § Benefits include dynamic scaling and mitigation of performance and/or security issues as they arise LAN, WLAN, Io. T Edge © IDC 21

What Does This Mean for the Edge? C 13. What are the top three drivers for placing applications in an edge location? N=401 Improve Security 53% Lower Costs 33% Backup/Disaster Recovery 32% Improve Latency 32% Improve Availability 31% Modernize Infrastructure 29% Io. T Initiative 22% Reduce Data Migration Issues 21% Geographic Reach 21% Proximity to End Users 20% TCO 5% The edge sits between the core and end points but it is not a singular entity The edge recasts infrastructure boundaries beyond the datacenter Connected things create data requiring informed actions and critical data storage IT and OT and CT will converge The question is who manages and who supports the edge? In 2023 68% of all data will reside in core/edge, 2 x 2014 rate Source: IT Strategy and AI Adoption Survey, February 2019, N=401 © IDC 22

Self-Driving Network Workflow Policy Automation § Outline desired state of network § Identity-based segmentation § Onboarding, configuration, security policies § Dynamically changes to maintain intent Verification Visibility § Validate user intent § Real-time, holistic and granular § Anomaly detection § Use ML to predict future trends © IDC 23

1 AI-enabled Capacity Planning and Optimization § AI-powered network automation platforms monitor and assist with network capacity requirements and dynamically optimize flows § Cloud-enabled Day 1 network provisioning and management automation that meets IT and business needs © IDC 24

2 Automating Enterprise Network Operations Automated Troubleshooting Automated Helpdesk § AI-powered network operations create self-healing networks • • System monitors operations Detects performance degradations Determines root cause Automatically remediates the problem before it impacts users § AI-powered Helpdesk Automation • User Interfaces leverage Natural Language Processing for queries e. g. Q: Why is my Wi-Fi coverage weak on the fourth floor? A: Switch to the 2. 5 Ghz Band Automated Quality of Service § Automated Qo. S and App Performance Guarantees • Operator specifies minimum quality of service levels, system automatically maintains those in real time • Resources are spun up to ensure and maintain service levels © IDC 25

3 Enhanced Visibility and Security Powered by AI Network Visibility & Analytics § Pervasive § Real-time and historical § Streaming Telemetry § Contextual enrichment § Self-learning, Predictive Benefits Security Analytics Traffic Analytics and Behavior Modeling § Network § IT Infrastructure AI-enabled Anomaly Identification § Applications § User experience § Business Outcomes Automated, Policy-based Remedial Actions (e. g. Quarantine) © IDC 26

AI Adoption Still Nascent QC 2. How would you describe your organizations adoption of Artificial Intelligence? Source: IT Strategy and AI Adoption Survey, February 2019, N=401 QC 7. Which do you believe will most likely result from the increased adoption of AI over the next 5 years? © IDC 27

Take a Pragmatic Approach to Automation § Pick the right network automation use case(s) § Getting automation right is mission critical § Ensuring Clean, Relevant and Secure Data will be foundational to building AI-enabled network automation § Developing Skills for Network Automation will be key to success § Vendors can do their part by making products simpler to consume, deploy, manage © IDC 28

Final Thoughts on AI-Enabled Autonomation Journey has begun: We are now at the cusp of major advances thanks to areas such AI, visibility and analytics, streaming telemetry, etc. Broad Applicability: Autonomous Networks will extend from Cloud to the Enterprise/Io. T Edge, and will also be foundational to 5 G Rollouts Augment, not Replace IT: AI-enabled network automation augments human capabilities Be Judicious: Move forward judiciously, with caution, leveraging automation lessons from other IT domains © IDC 29

For More Information Rohit Mehra RMehra@idc. com +1 (508) 935 -4343 Twitter https: //twitter. com/@IDC www. idc. com Linked. In https: //www. linkedin. com/company/idc © IDC 30