Multimedia Various Applications 1 T SharonA Frank Contents

Multimedia Various Applications 1 T. Sharon-A. Frank

Contents • • 2 E-mail, MM-Mail and Internet Fax Voice Response Systems Computer Messaging Services A/V Streaming Video On Demand (VOD) Video/Multimedia Conferencing Virtual Reality (VR) T. Sharon-A. Frank

Had enough of S-mail? ! 3 T. Sharon-A. Frank

Multimedia Mail Scenario Unix Based System Local Network – PC Mac Commercial E-Mail “Cloud” Service Protocol Conversion Wide Area Networks E-Mail to Voice Remote Mainframe 4 T. Sharon-A. Frank Phone Booth

E-mail – Killer Application? ! 5 T. Sharon-A. Frank

Multimedia Mail 6 T. Sharon-A. Frank

Multimedia Mail Challenges • Incorporate Generators/Viewers • Massive Storage Space • Different Standards – Interoperability – different media formats – different platforms – different protocols 7 T. Sharon-A. Frank

MIME Overview • MIME (Multipurpose Internet Mail Extension): – Unlimited Text Line Length or Overall Length – Character Sets other than ASCII – Binary or Application Specific Files – Multiple Objects in a Single Message – Images, Audio, Video Attachments 8 T. Sharon-A. Frank

MIME Types • Need to identify the type of media data in a data stream in a platform-independent way. • Originally designed to allow inclusion of data other than text in email, adopted by HTTP. • Content-type: type/subtype. • Types include text, image, audio, video, application, subtypes define specific formats. – e. g. text/html, image/gif 9

Example MIME Types Text • example subtypes: plain, html Image • example subtypes: jpeg, gif Audio • example subtypes: basic (8 -bit mu-law encoded), 32 kadpcm (32 kbps coding) 10 Video • example subtypes: mpeg, quicktime Application • other data that must be processed by reader before “viewable” • example subtypes: msword, octetstream T. Sharon-A. Frank

Six top-level MIME types and some common subtypes 11 T. Sharon-A. Frank

Mail message format step: protocol for exchanging email messages RFC 822: standard for text message format: • header lines, e. g. , – To: – From: – Subject: different from SMTP commands! • body – the “message”, ASCII characters only • line containing only `. ’ 12 header body . T. Sharon-A. Frank blank line

Message format: multimedia extensions • MIME: multimedia mail extensions, RFC 2045, 2056 • Additional lines in message header declare MIME content type. MIME version method used to encode data 13 multimedia data type, subtype, parameter declaration encoded data From: alice@crepes. fr To: bob@hamburger. edu Subject: Picture of yummy crepe. MIME-Version: 1. 0 Content-Transfer-Encoding: base 64 Content-Type: image/jpeg base 64 encoded data. . . . . base 64 encoded data. T. Sharon-A. Frank

Mail Types • Compound Mail – Includes text, graphics and/or images – All attachments are printable • Multimedia Mail – Explicit Inclusion – all media included – Implicit Inclusion – only links to media 14 T. Sharon-A. Frank

Internet Desktop Fax Service NSP Telephony Server & PSTN Gateway Messaging Server . . . REGION A Management Server Broadcast Point to point INTERNET REGION B 15 REGION C T. Sharon-A. Frank

Example: Desktop Fax Service: Netcentric User Interfaces Web Browser PC Client Send Status 16 T. Sharon-A. Frank

Why use Voice Response Systems? 17 T. Sharon-A. Frank

Voice Response Systems Demo: Kolnoaphone. wav ICA-VRS Integrated Computer-Assisted Voice Response System 18 T. Sharon-A. Frank

Model of Voice Response System Office Voice Response Hardware Users data Central computer Phone System computer reports Management 19 Fax T. Sharon-A. Frank

Voice Response System – Hardware • A/D – D/A Conversion • Audio Compression • Multi-line Phone Interfaces • Tones Recognition • Fax Interface • Voice Recognition 20 T. Sharon-A. Frank

Enabled Solution: Intelligent Answering Application Host “Hello…” Calling Number Called Number Telephone System • Improved Productivity • Reduced Cost • Enhanced Service • Enhanced Workflow 21 Sales Service Marketing T. Sharon-A. Frank

Enabled Solution: Computer Assisted Dialing Office Telephone System Home 22 Application Host • Efficient Call Processing • Improved Productivity • Increased Revenue T. Sharon-A. Frank Customer Service Marketing Collections

Computer Messaging Services 23 T. Sharon-A. Frank

Messaging and e-Learning 24 T. Sharon-A. Frank

Personal Assistance Services • Single Number Service (SNS) • Single computerized address book • Single message box (email, voice message, fax, beeper) • Voice Activated Dialing (VAD) 25 T. Sharon-A. Frank

Single Access to all Services 26 T. Sharon-A. Frank

Messaging Models • Integrated Messaging • Unified Messaging 27 T. Sharon-A. Frank

Integrated Messaging E-Mail System Storage 28 Telephone System Storage • All messages are copied to the E-Mail system and vice versa. • Gives instant access from either the PC or the phone. T. Sharon-A. Frank • Increase network traffic between the two systems.

Unified Messaging E-Mail System Telephone System Retrieve Storage 29 • All the messages reside in the same place. • Simplifies system and data management. • Phone access may be slower. T. Sharon-A. Frank

Unified Messaging Characteristics • Unified Mailbox for – Voice – Fax – E-mail • Translators – E-mail to Speech – Fax to E-mail – etc. 30 • Address Book – unique for all types – immediate forward of messages • Web based – easy to use – activate from any PC • E-mail notification T. Sharon-A. Frank

Example of using web-browser for voice messages 31 T. Sharon-A. Frank

Summary: Unified vs. Integrated Messaging 32 T. Sharon-A. Frank

Additional Messaging Applications • Instant Messaging & Presence (IM&P) – IM: ICQ, AOL Instant Messenger, Yahoo Messenger, MSN Messenger – P: SIP/SIMPLE, Jabber/XMPP • Wireless/Mobile Internet – WAP 1 (Wireless Application Protocol) & WML (Wireless Markup Language) – WAP 2 & XHTML – SMS (Short Messaging Services) & MMS (Multimedia Messaging Services) • Interactive TV – Digital TV – Internet TV 33 T. Sharon-A. Frank

Mobile IM&P 34 T. Sharon-A. Frank

Mobile Searching in Google 35 T. Sharon-A. Frank

Car MM Display 36

My. Ford Touch Navigation (1) 37

My. Ford Touch Navigation (2) 38