mts hospitality solutions Saa orevi Telekom Srbija SEET

mts hospitality solutions Saša Đorđević, Telekom Srbija SEET 2017, Belgrade

An overview of Telekom Srbija Group 2. 9 M 5. 9 M 0. 5 M 2. 6 M 4. 2 M 0. 7 M 0. 4 M 7. 5 M 0. 3 M

Word of the moment No stock of any item Not a single vehicle Not a single room Disruption

Top guest complaints Check-in 7% Keycard not working 9% In-room tech 5% 32% is Internet related Internet issues 31% Innacurate reservations 10% Only 22% connected with core business 78% Technology solvable One-time investment Check-out 15% Everything else 22%

Telephony

Traditional telephony services • For corporate use (hotel staff) - IP centrex • For customer use (home exchange) - Business Trunking

IP centrex • All upgrades, operations and maintenance is done by Telekom Serbia personel • Advanced IP functions • Scalability • Carrier grade service • Except end-user equipment (phone sets) no capital investment

Business trunking • Don’t have to replace in-house exchange • Trunks can be used as needed • It can be used as main or backup service

Wi. Fi

Which would you rather have for free in hotel? Free Wi. Fi Free breakfast 55. 0% 45. 0%

mts Wi. FI hospitality solution Category Internet access speed [in Mb/S] 10 20 30 50 50 100

mts Wi. FI hospitality solution – Captive portal

Hotel. TV

mts Hotel. TV – Hospitality TV service • Hotel. TV STB • Hotel. TV stream Packages Basic (~100 ch) Mini (~40 ch) Adult optional HD optional

mts Hotel. TV - pricing • Hotel. TV STB • Hotel. TV stream

mts Hotel. TV – Welcome message

PMS/HIS integration

PMS/HIS integration • Integrate multimedia and telephony services • All used services on one invoice • Fidelio connector • mts mini. HIS

Fidelio connector • Activate/deactivate IPTV. • Wellcome message • Activate/deactivate telephony service • Add IPTV and/or telephony expences to final Invoice

mts mini. HIS – reception desk

mts mini. HIS – Hotel administration

Questions?