MRSO Update Gerry Halligan 31 October 2012 9242021
MRSO Update Gerry Halligan 31 October 2012 9/24/2021
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COS In Progress 25/10/2012 – 6, 675 • Reviewed Monthly • Suppliers notified of individual switches outstanding and reason • Switch outstanding for Energisation or Token Meter Removal will not time-out • Contact Customer or submit cancellation • 12 Switches held due to an existing Open Service Order 9/24/2021 Apr 12 May 12 Jun 12 Jul 12 4 1 1 2
COS and Co. LE Month Explicit Co. LE Inferred Co. LE Jul-12 4, 280 3, 924 8, 204 24, 545 17% 33% Aug 12 4, 622 3, 885 8, 507 24, 415 19% 35% Sep 12 3, 783 4, 119 7, 902 22, 406 17% 35% 9/24/2021 Total Co. LE % Explicit Co. LE Total 010 % Total Co. LE
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Debt Flagging Jul-12 Aug-12 Sep-12 Total MPRNs Received 921 665 662 Total Inferred Co. LEs Returned to Outgoing Supplier 268 226 233 Returned for other reason to Outgoing supplier (Invalid MPRN, Switch Completed, Explicit Co. LE) 57 22 49 Valid Debt Flags issued to Gaining supplier 596 417 380 Total Cancelled 223 207 160 2. 7% 2. 0% 1. 8% Valid Debt Flags as % of total COS 9/24/2021
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Objections Jul-12 Aug-12 Sep-12 No. of Objections 26 35 32 Cancellations from Objections 21 26 28 Objection Emails to MRSO 16 6 9 Uncontactable by phone 2 1 - Written communication 5 - 4 COS Confirmed 9 5 5 Other - - - Escalation Emails 9 1 2 Reasons: 9/24/2021
Email Encryption • Clear text email not secure – subject to malicious interference • Best practise is encrypt for sensitive or personal data • Alternative option is use a type of Gateway to Gateway email encryption such as Transport Layer Security (TLS) • ESB have the facility to set up TLS links between ESB and specific external email Domains • In order for this to work effectively these Domains must also have a TLS enabled email gateway 9/24/2021
Benefits of TLS • Stronger Security - Encrypts every part of all messages When using TLS the text of the email and the attachment are encrypted this offers stronger security than simply using a product like Axcrypt or Winzip which will encrypt the email attachment but not the email text. • Automated Encryption TLS offers Gateway to Gateway email encryption which means that all emails sent from the ESB Domain to nominated external Domain(s) will automatically be encrypted, this removes the manual encryption step necessary when encrypting email attachments. • Cost There should not be any additional costs where the mail Gateway already uses TLS technology. 9/24/2021
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