MRSO Update Gerry Halligan 14 August 2013 Market

MRSO Update Gerry Halligan 14 August 2013

Market Message 010 2 esbnetworks. ie

Market Message 105 L 3 esbnetworks. ie

COS in-progress 12 th August 2013 – 10, 392 • Reviewed Monthly • Suppliers notified of individual switches outstanding and reason • Switch outstanding for Energisation or Token Meter Removal will not time-out Mar 2013 15 Apr 2013 0 May 2013 5 • Contact Customer or submit cancellation • 30 Switches held due to an existing Open Service Order 4 esbnetworks. ie

COS and Co. LE 5 Month Explicit Co. LE Inferred Co. LE Total 010 % Explicit Co. LE May 13 4, 269 5, 951 10, 220 29, 120 15% 35% Jun 13 4, 108 5, 573 9, 681 26, 426 16% 37% Jul 13 4, 861 7, 263 12, 124 32, 371 15% 37% % Total Co. LE esbnetworks. ie

Registration Rejections % 6 esbnetworks. ie

Debt Flagging May-13 Jun-13 Total MPRNs received 1020 645 1254 Total inferred Co. LEs returned to outgoing supplier 332 230 434 Returned for other reason to outgoing supplier (invalid MPRN, switch completed, explicit Co. LE) 81 32 63 Valid Debt Flags issued to gaining supplier 607 383 757 Total cancelled 142 88 144 2. 4% 1. 7% 2. 9% Valid Debt Flags as % of total COS 7 Jul-13 esbnetworks. ie

Disputed Reads 8 esbnetworks. ie

Total Withdrawal of 310 reads for all Suppliers 9 esbnetworks. ie

Objections – Erroneous Transfers 10 esbnetworks. ie

Objections May-13 Jun-13 Jul-13 No. of Objections 70 52 73 Cancellations from Objections 42 40 49 Objection Emails to MRSO 12 7 6 Uncontactable by phone 1 1 2 Written communication 1 1 1 COS Confirmed 10 5 3 Other - - - 2 1 4 Reasons: Escalation Emails 11 esbnetworks. ie