MRSO Update Gerry Halligan 13 February 2013 1212022
MRSO Update Gerry Halligan 13 February 2013 1/21/2022
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1/21/2022
COS In Progress 11/02/2013 – 6, 587 • Reviewed Monthly • Suppliers notified of individual switches outstanding and reason • Switch outstanding for Energisation or Token Meter Removal will not time-out • Contact Customer or submit cancellation • 29 Switches held due to an existing Open Service Order 1/21/2022 Sep 12 Oct 12 Nov 12 1 1 5
COS and Co. LE Month Explicit Co. LE Inferred Co. LE Nov 12 7, 855 4, 688 12, 543 26, 153 30% 48% Dec 12 3, 245 3, 481 6, 726 16, 405 20% 41% Jan 12 4, 964 4, 705 9, 669 22, 930 22% 42% 1/21/2022 Total Co. LE % Explicit Co. LE Total 010 % Total Co. LE
1/21/2022
Debt Flagging Nov-12 Dec-12 Jan-13 Total MPRNs Received 661 453 478 Total Inferred Co. LEs Returned to Outgoing Supplier 240 170 121 Returned for other reason to Outgoing supplier (Invalid MPRN, Switch Completed, Explicit Co. LE) 40 28 30 Valid Debt Flags issued to Gaining supplier 381 255 327 Total Cancelled 73 85 96 1. 8% 1. 5% 1. 8% Valid Debt Flags as % of total COS 1/21/2022
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Objections Nov-12 Dec-12 Jan-12 No. of Objections 30 20 34 Cancellations from Objections 22 12 21 Objection Emails to MRSO 3 6 4 Uncontactable by phone - - - Written communication 2 1 1 COS Confirmed 1 5 3 Other - - - Escalation Emails 3 1 2 Reasons: 1/21/2022
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