MRSO Update Gerry Halligan 10 September 2014 Market

MRSO Update Gerry Halligan 10 September 2014

Market Message 010 40 000 2012 35 000 2013 2014 30 000 25 000 20 000 15 000 10 000 5 000 0 2012 2013 2014 2 January 20 296 22 930 24 339 February 26 421 24 475 27 531 March 27 875 26 327 28 279 April 24 292 28 580 33 915 May 27 055 29 120 30 387 June 22 551 26 426 28 754 July 24 545 32 371 33 560 August 24 415 29 258 31 262 September 22 406 26 997 October 24 631 27 646 November December 26 153 16 405 25 232 19 063 esbnetworks. ie

Market Message 105 L 35 000 2012 30 000 2013 2014 25 000 20 000 15 000 10 000 5 000 0 January 2012 16 990 2013 18 434 2014 18 159 3 February 22 820 19 665 22 308 March 25 349 23 585 24 568 April 20 213 23 382 28 254 May 24 860 25 581 30 517 June 21 984 22 922 22 914 July 21 921 26 192 28 014 August September October November December 21 084 21 607 20 980 17 207 25 831 22 357 22 640 22 600 18 078 26 735 esbnetworks. ie

COS in-progress 8 th September 2014 – 9, 686 • Reviewed Monthly • Suppliers notified of individual switches outstanding and reason Feb 2014 1 • Switch outstanding for Energisation or Token Meter Removal, will not time-out Mar 2014 11 • Contact Customer or submit cancellation Apr 2014 30 May 2014 27 • 8 Switches held due to an existing Open Service Order 4 esbnetworks. ie

COS and Co. LE 5 Month Explicit Co. LE Inferred Co. LE Total 010 % Explicit Co. LE Jun-14 4, 741 6, 124 10, 865 28, 754 16% 38% Jul-14 4, 943 6, 392 11, 335 33, 560 15% 34% Aug-14 5, 197 6, 328 11, 525 31, 262 17% 37% % Total Co. LE esbnetworks. ie

Registration Rejections % 4, 0% 2012 3, 5% 2013 2014 3, 0% 2, 5% 2, 0% 1, 5% 1, 0% 0, 5% 0, 0% 2012 2013 2014 6 January 3, 5% 1, 7% 2, 6% February 1, 6% 2, 0% March 2, 5% 2, 2% 2, 1% April 2, 4% 2, 1% May 3, 7% 1, 7% 2, 4% June 3, 0% 1, 8% 2, 3% July 1, 7% 2, 1% 2, 8% August 1, 6% 2, 3% 2, 6% September October 2, 5% 2, 1% 2, 7% 0, 0% November December 2, 2% 1, 9% 3, 0% 2, 5% 0, 0% esbnetworks. ie

Debt Flagging Jun-14 Total MPRNs received 1027 920 899 Total inferred Co. LEs returned to outgoing supplier 412 309 305 Returned for other reason to outgoing supplier (invalid MPRN, switch completed, explicit Co. LE) 60 111 178 Valid Debt Flags issued to gaining supplier 555 500 416 Total cancelled 155 176 124 2. 4% 1. 8% 1. 6% Valid Debt Flags as % of total COS 7 Jul-14 Aug-14 esbnetworks. ie

Debt Flagging 1400 1200 1000 Total MPRNs received Valid Debt Flags issued Total Cancelled 800 600 400 200 0 сен 12 Total MPRNs received 662 Valid Debt Flags issued 380 Total Cancelled 160 8 окт- ноя- дек 12 12 12 731 661 453 392 381 255 164 73 85 янв 13 478 327 96 фев 13 696 401 89 мар13 799 460 89 апр13 925 568 131 май- июн- июл 13 13 13 1020 645 1254 607 383 757 142 88 144 авг 13 1176 715 108 сен 13 1195 704 77 окт13 1179 657 98 ноя 13 841 443 74 дек 13 602 326 58 янв 14 635 356 69 фев 14 587 328 91 мар14 713 377 90 апр14 681 379 114 май 14 857 464 136 июн- июл 14 14 1027 920 555 500 155 176 авг 14 899 416 124 esbnetworks. ie

Disputed Reads 300 250 244 237 214 206 189 200 185 186 178 182 165 174 178 175 169 173 164 150 137 121 113 120 130 105 101 100 50 0 се 9 12 н- 2 -1 т ок 12 яно 2 к-1 де 13 в- ян 13 в- фе 3 -1 р ма 13 р- ап 3 -1 й ма 3 -1 н ию -1 л ию 3 г-1 ав 3 3 -1 н се т-1 ок 3 13 я- но 3 де к-1 14 вян 4 -1 в фе 14 р- ма 14 р- ап 14 н- 4 ма 1 й- ию ию 14 л- 4 г-1 ав esbnetworks. ie

Total Withdrawal of 310 reads for all Suppliers 7, 0% 2 200 Withdrawal of 310 Reads Withdrawals as % of Completions 2 000 6, 0% 1 800 1 5491 529 1 600 1 400 1 200 1 000 5, 0% 1 322 1 297 1 063 1 002 995 880 1 072 949 996 880 1 059 1 197 4, 0% 1 121 999 885 824 901 848 868 923 3, 0% 800 608 646 600 2, 0% 400 1, 0% 200 0 0, 0% 13 14 14 г-14 13 г-13 13 14 13 т-13 12 т-12 12 к-12 13 к-13 13 14 ввввяян- юлннрйрйррав ок де де се се ян ян но но ап ап ма ма ию ию и и фе фе 10 esbnetworks. ie

Objections – Erroneous Transfers 160 35 000 No. of Objections 136 120 113 109 25 000 107 No. of Objections 101 100 91 80 95 94 20 000 73 70 68 68 61 59 60 52 40 30 000 32 31 34 30 38 36 47 42 10 000 20 5 000 20 0 0 н се 11 15 000 No. of Co. S Completions 140 2 -1 ок 2 т-1 я но 2 -1 де 2 к-1 ян в 3 -1 фе в 3 -1 р ма 3 -1 ап р 3 -1 13 14 14 г-14 13 г-13 14 13 т-13 13 к-13 13 14 14 ввянннйрйрллок ав ав де се ян но ап ма ма ма ию ию фе esbnetworks. ie

Objections Jun-14 Jul-14 Aug-14 No. of Objections 42 68 61 Cancellations from Objections 23 45 39 Objection emails to MRSO 8 11 7 2 4 6 7 7 1 3 1 Reasons: Uncontactable by phone Written communication COS confirmed Other Escalation emails 12 esbnetworks. ie