MRSO Update Gerry Halligan 10 April 2013 12172021

COS In-Progress 8 th April 2013 – 9, 363 • Reviewed Monthly • Suppliers

COS and Co. LE Month Explicit Co. LE Inferred Co. LE Jan 13 4,

Debt Flagging Jan-13 Feb-13 Mar-13 Total MPRNs Received 478 696 799 Total Inferred Co.

Objections Jan-12 Feb-13 Mar-13 No. of Objections 34 36 38 Cancellations from Objections 21

Slides: 11

Download presentation

MRSO Update Gerry Halligan 10 April 2013 12/17/2021

12/17/2021

COS In-Progress 8 th April 2013 – 9, 363 • Reviewed Monthly • Suppliers notified of individual switches outstanding and reason • Switch outstanding for Energisation or Token Meter Removal will not time-out • Contact Customer or submit cancellation • 23 Switches held due to an existing Open Service Order 12/17/2021 Oct 12 Nov 12 Dec 12 Jan 13 1 0 1 7

COS and Co. LE Month Explicit Co. LE Inferred Co. LE Jan 13 4, 964 4, 705 9, 669 22, 930 22% 42% Feb 13 4, 077 5, 325 9, 402 24, 475 17% 38% Mar 13 4, 050 5, 651 9, 701 26, 327 15% 37% 12/17/2021 Total Co. LE % Explicit Co. LE Total 010 % Total Co. LE

12/17/2021

Debt Flagging Jan-13 Feb-13 Mar-13 Total MPRNs Received 478 696 799 Total Inferred Co. LEs Returned to Outgoing Supplier 121 236 293 Returned for other reason to Outgoing supplier (Invalid MPRN, Switch Completed, Explicit Co. LE) 30 59 46 Valid Debt Flags issued to Gaining supplier 327 401 460 Total Cancelled 96 89 89 1. 8% 2. 0% Valid Debt Flags as % of total COS 12/17/2021

12/17/2021

Objections Jan-12 Feb-13 Mar-13 No. of Objections 34 36 38 Cancellations from Objections 21 28 29 Objection Emails to MRSO 4 7 7 Uncontactable by phone - - - Written communication 1 1 - COS Confirmed 3 6 7 Other - - - Escalation Emails 2 2 1 Reasons: 12/17/2021