MOVING TO THE CLOUD A CHANGE MANAGEMENT APPROACH

MOVING TO THE CLOUD ► A CHANGE MANAGEMENT APPROACH SESSION #5554 23 rd October 2019 EMEA ALLIANCE 22 -23 OCTOBER 2019

PRESENTERS Dawn Mc. Kenzie Senior Higher Education Consultant CHANGE MANAGEMENT, PROJECT MANAGEMENT, ACADEMIC MANAGEMENT A Senior Consultant with 14 years’ experience working in Higher Education and 10 years working with HE systems implementation, support, development and change management. Implemented and developed Oracle People. Soft Campus Solutions 9. 0/2 with universities across the UK, including four Russell Group institutions. Currently working with University of Edinburgh on the implementation of Oracle Cloud Fusion. Clients Systems Skills Education • • • People. Soft Campus Solutions • Oracle Fusion Cloud • • • University of Glasgow Education – Ph. D • Glasgow Caledonian University – Information and Administrative Management - MSc • University of Glasgow – Hispanic Studies – MA (Hons) • Prince 2 Practitioner • Six Sigma (Green Belt) U of Edinburgh U of Nottingham U of Strathclyde U of Manchester U of Glasgow Change Management Project Management Business Analysis Testing Training EMEA ALLIANCE 22 -23 OCTOBER 2019

ABOUT INOAPPS London Aberdeen Edinburgh Derby Oracle Platinum Partner 2016 Oracle Specialized Partner of the Year Saa. S Cloud Transformation – Global Industry Focus on E&C and O&G Expertise in Hosting, Managed & Cloud Services Houston Kuala Lumpur Singapore 2018 Cloud First Partner of the year 25+ customers in the Cloud and counting 300+ Staff Globally Established On / Offshore Global delivery model Innovative Products Division Delivering extensions to Oracle Cloud 2008 2006 Andy Bird starts Inoapps Indigo Tide EDINBURGH 2010 Internally Operating Oracle ERP / HCM / EPM / Sales And Marketing Cloud 2012 Teamsolve DERBY BGF Investment MALAYSIA 2014 2015 Crocus Consulting USA LINLITHGOW SINGAPORE 2016 2017 2016 Oracle Specialized Partner of the Year: Saa. S Cloud Transformation – Global Oracle’s Managed Service Provider Program Oracle Specialized Partner of the Year for Database as a Service 2018 2022 2018 Oracle Cloud First Partner of the Year 1000 employees worldwide

FOUNDED 2006 GLOBAL OPERATIONS OFFICES NA, EMEA & APAC INDUSTRY EXTENSIONS EXPERIENCED SALES SUPPORT PRODUCTS FOR ORACLE CLOUD PRESALES, INSIDE SALES & CAMPAIGNS 30+ ORACLE CLOUD PROJECTS 350+ STAFF ABOUT INOAPPS EMEA ALLIANCE 22 -23 OCTOBER 2019

AGENDA ► Organisational benefits of the cloud ► Considerations for transitioning to cloud ► Change management considerations ► Business ► Change as usual and support structures management activities

THE SHARED RESPONSIBILITY MODEL INFRASTRUCTURE AS A SERVICE (Iaa. S) PLATFORM AS A SERVICE (Paa. S) SOFTWARE AS A SERVICE (Saa. S) Data Customer responsibility Application Customer responsibility Cloud provider responsibility Operating System Customer responsibility Cloud provider responsibility Virtualisation Cloud provider responsibility Servers Cloud provider responsibility Storage Cloud provider responsibility Network Cloud provider responsibility Physical Cloud provider responsibility LAYER

ORGANISATIONAL BENEFITS OF THE CLOUD 1 2 3 4 Reduced Costs Operational Enhancements Improved Performance Better Usability

ORGANISATIONAL BENEFITS OF THE CLOUD 1 2 3 4 Streamlined systems Standardised processes Encourages knowledgesharing Enables collaboration

CONSIDERATIONS FOR TRANSITIONING TO CLOUD 1 2 3 4 Data Processes Interfaces Systems

CHANGE MANAGEMENT CONSIDERATIONS Loosely vs Tightly Coupled Systems (Burke, 2014) ► High degree of diversification in product, process or policy vs centralised control and shared values

CHANGE MANAGEMENT CONSIDERATIONS Theories of Action (Argyris and Schön, 1978) ► Espoused theory vs Theory-in-use - the difference between what organisations say they do and what they do in practice.

CHANGE MANAGEMENT CONSIDERATIONS ► Process redesign ► Develop expert knowledge ► Recognise and address behaviours ► Encourage organisational learning

BUSINESS AS USUAL AND SUPPORT STRUCTURES 1 2 3 4 Build awareness Create vision Develop skills Set up support structures

CHANGE MANAGEMENT ACTIVITIES ► Select change model ► Develop ► Consult and inform ► Promote ► Build maps feedback and engagement processes communities of inquiry ► Assess organisational readiness

FURTHER INFORMATION ►Contact Dawn Mc. Kenzie – dawn. mckenzie@inoapps. com