Money Farm Transforms Customer Communications with Oracle CX

Money. Farm Transforms Customer Communications with Oracle CX 15% reduction in cost per acquisition 20% market response rate increase Lead tracking and scoring Automation CUSTOMER PERSPECTIVE Improved communication between marketing and sales teams with complete 360 degree customer view. . . better messaging and coverage. Stefano Giudici, Digital Marketing Manager, Money. Farm Copyright © 2017, Oracle and/or its affiliates. All rights reserved. 1

Westpac Moving to 21 st Century Digitally Enabled Company Simplified Multi-bank duplication of operations and costs $2. 9 AUD Annual savings Cross-channel enhancement of Brand recognition & customer experience CUSTOMER PERSPECTIVE Westpac selected Oracle as the single vendor financial services CX Cloud and address their complete digital transformation. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. 2

Standard Chartered Addresses Regulatory Compliance with Oracle CX Cloud 30% savings on FATCA compliance for US payments 100% Compliant with information disclosures avoiding costly penalties Automation of documentation for regulatory compliance CUSTOMER PERSPECTIVE CX Cloud will save banks both staff and money by monitoring compliance requirements; this money may be spent on digital channel improvements. Lori Phil-Cook, Marketing and Communications Consultant at Innovo. Marketing Copyright © 2017, Oracle and/or its affiliates. All rights reserved. 3