MOF Service Management Assessment Diagnostic Kickoff Meeting Client

MOF Service Management Assessment Diagnostic Kickoff Meeting <Client Name> <Date> sma_diagnostic_kickoff_meeting_presentation

MOF Service Management Assessment Diagnostic Kickoff Meeting Agenda l l l Introductions and objectives <Client Name> motivation, objectives, and scope Overview of Assessment Phases 7 Diagnostics Rules for diagnostic Questions sma_diagnostic_kickoff_meeting_presentation 2

MOF Service Management Assessment Introductions and Objectives l l l Name Role within <Client> Your objectives for the assessment sma_diagnostic_kickoff_meeting_presentation 3

MOF Service Management Assessment <Client> Motivation* l l <Client> wants to… <Client> recognizes problems/opportunities in the following service management areas: Ø Ø Ø <Problem / Opportunity #1> <Problem / Opportunity #2> <Problem / Opportunity #3> <Problem / Opportunity #4> <Problem / Opportunity #5> *From the Vision/Scope document sma_diagnostic_kickoff_meeting_presentation 4

MOF Service Management Assessment <Client> Business Objectives l l l <Objective #1> <Objective #2> <Objective #3> *From the Vision/Scope document sma_diagnostic_kickoff_meeting_presentation 5

MOF Service Management Assessment <Client> Assessment Scope l l l Stakeholders/Participants Services Processes Platforms Life Cycle sma_diagnostic_kickoff_meeting_presentation 6

MOF Service Management Assessment Confirmation l Does this align with required: Ø Ø Ø Motivation? Objectives? Scope? sma_diagnostic_kickoff_meeting_presentation 7

MOF Service Management Assessment Approach From Problem / Opportunity to Proposal to Roadmap 1. P/O*1 Initial P/O statements from Vision/Scope 2. P/O 2 Each P/O 1 rephrased based on diagnostic data 3. P/O 3 Each P/O 2 rephrased based on SOSMART criteria 4. PRO**1 Initial proposal statements for each P/O statement 5. PRO 2 Each PRO 2 rephrased based on SOSMART criteria *P/O = Problem / Opportunity 6. Roadmap of qualified solutions qualified **PRO to = Proposal Roadmap problems sma_diagnostic_kickoff_meeting_presentation 8

MOF Service Management Assessment Overview of Assessment Phases 1. Data Gathering l Identify problems 2. Problem Qualification l Further qualify problems 3. Proposal Qualification l Create / qualify proposals 4. Roadmap Commitment l 5. Roadmap Execution l Prioritize proposals and commit to action Action, updates, adjustment, communication sma_diagnostic_kickoff_meeting_presentation 9

MOF Service Management Assessment Data Gathering Phase 1. Data Gathering l 7 Diagnostics: Ø 2. Problem Qualification Ø Ø Ø 3. Proposal Qualification Ø Ø 4. Roadmap Commitment Ø 1. Services - Stakeholder View 2. Services - Customer View 3. Services - Provider View 4. Services - Platform and Life Cycle View 5. Process - Governance View 6. Process - Performance View 7. Process - Capability View 5. Roadmap Execution sma_diagnostic_kickoff_meeting_presentation 10

MOF Service Management Assessment 7 Diagnostics to Identify Problems Diagnostic Examines: “Is there an issue with…” 1. Services - Stakeholder A particular stakeholder or stakeholders? 2. Services - Customer A service from the customer's view? View 3. Services - Provider A service from the provider’s view? View 4. Services - Platform and A particular platform or life cycle Life Cycle phase? View 5. Process - Governance Process governance mechanisms? View Note: Diagnostics (and subsets of diagnostics) are selected for application only where they support further qualifying problems/opportunities 6. Process - Performance Processidentified practices/artifacts that are 11 sma_diagnostic_kickoff_meeting_presentation View missing

MOF Service Management Assessment Diagnostic Ground Rules l l l Information shared is confidential Read Instructions included with diagnostics Complete contact information sma_diagnostic_kickoff_meeting_presentation 12

MOF Service Management Assessment Contact Information l Questions or comments? Ø Ø Ø <Consultant Name> <Phone Number> <E-mail> sma_diagnostic_kickoff_meeting_presentation 13

MOF Service Management Assessment Questions? sma_diagnostic_kickoff_meeting_presentation 14

© 2006 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary. sma_diagnostic_kickoff_meeting_presentation 15