Module Two Success Linking Performance Expectations Goals and

Goals and Expectations Why Do We Need Goals and Expectations? How Does One Relate

How does the employee benefit from having DEO’s key goals connected to their expectations?

The _____ performs the critical tasks of providing frequent feedback to the rater. a.

The Department of Economic Opportunity (DEO) has the following stated mission: In collaboration with

Performance Expectations PE=R+AB Performance Expectations = Results + Actions and Behaviors

Which of the following is not an example of a SMART expectation? a. Implement

Time-bound Responds to public and staff inquiries by telephone, email, written correspondence or in-person

Why are stretch goals important? a. Because they require a significant change in job

The most important thing to remember when designing your metric is to a. Check

Exercise Take a moment and write one of your department or unit objectives. Then

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Module Two

Success

Linking Performance Expectations

Goals and Expectations Why Do We Need Goals and Expectations? How Does One Relate to the Other?

Goals and Expectations

How does the employee benefit from having DEO’s key goals connected to their expectations? a. b. c. d. It provides data for self improvement. It guarantee’s their professional success. It gives them a roadmap to the success of both the agency and themselves Provides an effective means of feedback. Answer: c It gives them a roadmap to the success of both the agency and themselves.

Linking Goals

The _____ performs the critical tasks of providing frequent feedback to the rater. a. b. c. d. rater supervisor reviewer HR representative Answer: c The reviewer performs the critical tasks of providing frequent feedback to the rater.

Performance Expectations

The Department of Economic Opportunity (DEO) has the following stated mission: In collaboration with our partners, assist the Governor in advancing Florida’s economy by championing the state’s economic development vision and by administering state and federal programs and initiatives to help visitors, citizens, businesses, and communities. And has the following goals: 1. Provide support to develop vibrant, safe, and healthy communities. 2. Coordinate and employ the efficient use of partnerships and stakeholders to further Florida’s economic vision. 3. Offer seamless customer service and supports to businesses and people entering and reentering the workforce. 4. Inform and disseminate DEO’s available resources and tools to partners and stakeholders. 5. Optimize the effectiveness of DEO resources to enhance the economy. Charlie is a Training and Development Specialist at DEO who is responsible for training all employees on effective human resource practices, policies, and procedures. He travels throughout the state providing training programs for all employees on topics such as sexual harassment, substance abuse, controlling absenteeism, and other human resources topics. Given his role, and the mission statement above, connect the dots for Charlie with respect to DEO’s mission and goals. How does Charlie’s role support the work outputs of DEO?

Linking Goals

Performance Expectations

Performance Expectations PE=R+AB Performance Expectations = Results + Actions and Behaviors

S. M. A. R. T. Expectations

Specific

Measurable

Attainable

Relevant

Time-bound

Which of the following is not an example of a SMART expectation? a. Implement update of on-line filing application by October 01, 2013. b. Reduce expenses within the first half of the fiscal year. c. Identify three new funding sources by the end of FY 2014, and ensure that all grant requests are written, reviewed, and submitted to the grants office by the respective deadlines d. All are examples of SMART expectations Answer: b Reduce expenses within the first half of the fiscal year. This is not specific or measurable. It should read: Reduce travel expenses by 15% within the first half of the fiscal year.

Let’s Meet Joe

How does Joe fit in?

Time-bound

Time-bound Responds to public and staff inquiries by telephone, email, written correspondence or in-person within a two-day period of receiving the request.

First Define Success…

Stretch Goals

Below Standards

Why are stretch goals important? a. Because they require a significant change in job performance b. Because they require the employee to attend training c. Because they ensure the supervisor is an effective manager d. Because they define acceptable performance Answer: a Stretch goals are important because they require a significant change in job performance.

Metrics

Measure what Matters

The most important thing to remember when designing your metric is to a. Check with the rater to be sure you are measuring what they want b. Create a spread sheet to track performance c. Measure what matters and to anticipate unintended consequences. d. Clearly identify who will measure them Answer: c The most important thing to remember when designing your metric is to measure what matters and to anticipate unintended consequences.

Check for Understanding

Exercise Take a moment and write one of your department or unit objectives. Then write an objective based on what you have learned. Take another moment to identify a metric measuring the outcome of expectation that you have written. You now have the first SMART expectation and idea for an appropriate metric to take with you today.