Module 3 Being an Effective Listener as a

Module 3 Being an Effective Listener as a Peer Educator

Module 3 Outline 1. 2. 3. 4. 5. 6. Activity Listening Skills Introduction Barriers to Listening Nonverbal Communication ROLES of Effective Listening Module Review

Activity Fuzzy Meanings

Why Do People Want to Talk to Us? �Lonely/isolated �The only one �Not knowing where to begin �Dump and run �Wanting not to be judged

Discussion Empathy vs. Sympathy: Group Definition

Empathy vs. Sympathy �Sympathy: Feeling “for” someone; a sense of feeling sorry for them. �Empathy: Attempting to put yourself in someone else’s shoes, essentially feeling “with” them.

Discussion Approachability Video

Approachability Video: Part 1

Discussion What Makes Us Approachable?

Activity Telephone

Discussion Telephone

Barriers to Listening �Distractions �Letting the mind wander �Prejudging the speaker �Rushing to solve the issue �Dismissing or invalidating feelings �Not explaining confidentiality

Techniques for Effective Listening �Create a listening environment �Nonverbal communication �Predetermining feelings and point of view

Discussion What Makes a Good Listening Environment?

Approachability Video: Part 2

Discussion Approachability Video

Nonverbal Communication �“Nonverbal communication forms a social language that is in many ways richer and more fundamental than our words”-Leonard Mldinow �The way we present ourselves can make us approachable or good listeners. �Consider how you present yourself to others.

ROLES Relaxed Open Lean In Eye Contact Square Up

Video: ROLES

Predetermining Our Feelings and Point of View �Be aware of our attitudes, prejudices, beliefs, and emotions. �Focus on listening to the speaker. �Suspend personal judgements. �Meet the person “where they’re at. ” �Accept the person’s right to their own choices. �Refer if you are unable to be nonjudgmental.

Encouraging People to Share �“Still here” phrases �Bridges or links �Emphasizers

Still Here Phrases �Brief comments/motions �Signal you are still listening: ◦ “OK” ◦ “Uh-huh” ◦ Head nod

Bridges/Links �Encourages building on a previous point. �Provides a bridge from one part of the conversation to another. �Encourages speaker to continue. �Examples: ◦ ◦ “And then? ” “Go on. ” “Really? ” “Tell me more. ”

Emphasizers Emphasize one word out of a string: �They say: “I just feel exhausted all the time. ” �You say: “exhausted. ”

Video: Encouraging People to Share

Discussion Encouraging People to Share

Reflection and Asking Questions �Reflecting �Paraphrasing and summarizing �Asking questions

Reflecting Back �Mirror back what the person said. �Use the terminology of the speaker. �Be careful of “I heard you say” – it can work well or poorly.

Paraphrasing and Summarizing �Restate key points of the conversation. �Use your own words. �Parts of the conversation (paraphrase) or the entire conversation (summary)

Asking Questions �Try using open-ended questions: ◦ Not a “yes” or “no” ◦ Does not have a definitive answer Ask about feelings. � Ask informational or probing questions. �

REMEMBER: You must meet the speaker where they’re at.

Video: Listening in Practice

Discussion Listening in Practice

Module 3 Review �What is the difference between empathy and sympathy? �What are some barriers to effective listening? �How can we establish a good listening environment? �What are the ROLES used in nonverbal communication? �What is a “still here” phrase? An emphasizer? A bridge/link? �What is the difference between a paraphrase and a summary?