Module 1 Introduction Module 2 Office 365 for

Module 1 Introduction Module 2 Office 365 for IT Pros Module 3 Getting started with Office 365 Module 4 Deploying Office 365 Module 6 Office 365 Change Management

Service Communications Philosophy Functionality & Platform Updates System Requirements Service Incidents

Office Vision: Productivity Cloud Enterprise grade cloud Essential productivity services Enterprise-grade cloud Essential productivity services Flexibility and choice Familiar and easy

Waves to Ripples Continuous innovation delivered on monthly basis vs. 18 -24 month upgrades

It is critical that you understand what change means, types of change Clear, predictable and reliable service change communications is critical

Continuous innovation with confidence and control Deliver new features and value Build trust and compliance Respond to customer feedback through agile development Continuous release cadence Security comes first Direct feedback Minor & major updates Evolving standards Real-time information Up-to-date, no patching Common support issues Insights to help manage change Direct to customer communications | Organizational readiness content

Functionality Updates • One. Drive for Business storage increases • Lync meeting improvements • Office Mobile for i. Phone • OWA for i. Phone and i. Pad Platform Updates • API change • Deprecations • System requirement change One Year • Auto-discovery configuration • DNS record change Up to 12 Months • Bug fix • Performance enhancement • Security updates No Notice

Visit http: //blogs. office. com/office 365 updates/

Compliments other communications, provides notification and actions required

Current and previous version of Internet Explorer and Firefox Current versions of Chrome and Safari Web browser Any Office client in mainstream support Office client Older clients Office 365 won’t deliberately block connections Existing features may operate differently and not work over time New features may not be available Office 365 will only offer security fixes. No code fixes.

US English Location: http: //technet. microsoft. com/en-us/library/office-365 -system-requirements. aspx

http: //support. microsoft. com/lifecycle/

Redundancy Resiliency Distributed Workloads Physical redundancy Active load balancing Data redundancy Recovery across “failure domains” regularly tested Distributed components are more resilient Functional redundancy Most failures are contained to a single service. Service component isolation Human intervention by exception Predictability and Inspectability Complexity avoidance and graceful degradation Automated recovery alerts 24 x 7 on-call engineer Incident avoidance detailed Standardized hardware Log and tracing to avoid SI Fully automated deployment On-call engineers are core product group members Rich forensics and monitoring Built-in workload management mechanisms

Incident occurs Service Health Dashboard updated “investigating” Incident status posted to Service Health Dashboard updated until service restoration Closure summary posted to Service Health Dashboard Post incident review posted to Service Health Dashboard (as appropriate)

First and best content Regional Updated hourly

Status Description Investigating Monitors have indicated a service anomaly and/or Microsoft has received reports of a potential service incident. Microsoft is currently investigating. Service Interruption Microsoft has confirmed that normal services are being impacted. Microsoft is taking immediate action to understand the cause of the failure and determine best course of action to restore service. Service Degradation Services are still active, but service responsiveness and/or delivery times may be slower than usual. Microsoft is working to restore normal service responsiveness. Restoring Service Microsoft has isolated the likely cause of the incident and is in the process of restoring service Extended Recovery Services are restored and may be slower than usual Service Restored Normal system services have been restored Additional Information There is additional information provided Normal Service The service is healthy SHD icon ?

Office 365 Admin App Provides tenant specific Office 365 service health and maintenance information on the go Available for Windows Phone, i. OS and Android devices

Ability to query a tenant or permissioned account and see service health results

View the customers in which they have delegated admin privileges Find, select and perform administrative tasks on behalf of their customers View their customers’ Office 365 service health status and details Create, edit and view service requests on behalf of their customers Create trial, purchase offers and delegated administration requests