Module 1 2 Information Systems Supports Business processes

Module 1. 2 Information Systems Supports Business processes TKF 2263 Aplikasi Komputer II 1

wan@udm. edu. my Organizational Levels and Functions TKF 2263 Aplikasi Komputer II 2

wan@udm. edu. my Four Major Types of IS TKF 2263 Aplikasi Komputer II 3

wan@udm. edu. my Four Major Types of IS Ø Transaction Processing System (TPS) Ø Management Information Systems (MIS) Ø Decision-Support Systems (DSS) Ø Executive Support Systems(ESS or EIS) TKF 2263 Aplikasi Komputer II 4

wan@udm. edu. my Transaction Processing System (TPS) TKF 2263 Aplikasi Komputer II 5

wan@udm. edu. my Typical Applications of TPS TKF 2263 Aplikasi Komputer II 6

wan@udm. edu. my Management Information Systems (MIS) TKF 2263 Aplikasi Komputer II 7

wan@udm. edu. my Decision-Support Systems (DSS) TKF 2263 Aplikasi Komputer II 8

wan@udm. edu. my Executive Support Systems(ESS or EIS) Internal Data External Data • TPS/MIS data • Dow Jones • Financial data • Internet news • Office systems • Standard & • Modeling/ Poor’s analysis TKF 2263 Aplikasi Komputer II 9

wan@udm. edu. my Interaction among Systems TKF 2263 Aplikasi Komputer II 10

wan@udm. edu. my Summary Different types of IS by organizantional levels include: Transaction Processing Systems (TPS) Management Information Systems (MIS), and Decision Support Systems (DSS) Executive Support Systems (ESS), also known as Executive Information Systems (EIS) TKF 2263 Aplikasi Komputer II 11

wan@udm. edu. my Functional Information Systems TKF 2263 Aplikasi Komputer II 12

wan@udm. edu. my Systems from a Functional Perspective Sales and Marketing Systems Manufacturing and Production Systems Finance and Accounting Systems Human Resources Systems TKF 2263 Aplikasi Komputer II 13

wan@udm. edu. my Sales and Marketing Systems TKF 2263 Aplikasi Komputer II 14

wan@udm. edu. my Manufacturing and Production Systems TKF 2263 Aplikasi Komputer II 15

wan@udm. edu. my Finance and Accounting Systems TKF 2263 Aplikasi Komputer II 16

wan@udm. edu. my Human Resources Systems TKF 2263 Aplikasi Komputer II 17

wan@udm. edu. my Summary IS to support business functions Within a function, different IS for different organizational levels TKF 2263 Aplikasi Komputer II 18

wan@udm. edu. my Cross Functional Information Systems TKF 2263 Aplikasi Komputer II 19

wan@udm. edu. my Business Processes A Cross-functional Business Process: Order Fulfillment Process TKF 2263 Aplikasi Komputer II 20

wan@udm. edu. my ‘Silos’ of Functional Systems TKF 2263 Aplikasi Komputer II 21

wan@udm. edu. my Common Enterprise Applications Enterprise System (ERP) Supply chain management systems (SCM) Customer relationship management systems (CRM) Knowledge management systems (KMS) TKF 2263 Aplikasi Komputer II 22

wan@udm. edu. my TKF 2263 Aplikasi Komputer II 23

wan@udm. edu. my Enterprise Systems TKF 2263 Aplikasi Komputer II 24

wan@udm. edu. my Supply Chain Management Systems TKF 2263 Aplikasi Komputer II 25

wan@udm. edu. my Customer Relationship Management Systems TKF 2263 Aplikasi Komputer II 26

wan@udm. edu. my Knowledge Management Systems TKF 2263 Aplikasi Komputer II 27

wan@udm. edu. my Summary Business process integration through crossfunctional information systems Cross function information systems include: Enterprise System Supply chain management systems Customer relationship management systems Knowledge management systems TKF 2263 Aplikasi Komputer II 28

wan@udm. edu. my Knowledge Management Systems TKF 2263 Aplikasi Komputer II 29

wan@udm. edu. my Knowledge Management Systems Collects relevant knowledge and make it available wherever and whenever it is needed Support business processes and management decisions Also link the firm to external sources of knowledge Support processes for acquiring, storing, distributing, and applying knowledge TKF 2263 Aplikasi Komputer II 30

wan@udm. edu. my Knowledge Management Value Chain TKF 2263 Aplikasi Komputer II 31

wan@udm. edu. my Types of KMS TKF 2263 Aplikasi Komputer II 32

wan@udm. edu. my TKF 2263 Aplikasi Komputer II 33

wan@udm. edu. my Knowledge Work Systems Knowledge Workers: Create knowledge and information for organization Keep the organization current in knowledge Serve as internal consultants regarding the areas of their knowledge Act as change agents, evaluating, initiating, and promoting change projects TKF 2263 Aplikasi Komputer II 34

wan@udm. edu. my Knowledge Work Systems Hardware Platform: Knowledge Work Station TKF 2263 Aplikasi Komputer II 35

wan@udm. edu. my Knowledge Work Systems TKF 2263 Aplikasi Komputer II 36

wan@udm. edu. my Intelligent Techniques Expert Systems Fuzzy Logic Systems Neural Networks Genetic Algorithms Hybrid AI Systems Intelligent Agents TKF 2263 Aplikasi Komputer II 37

wan@udm. edu. my Summary KMS capture knowledge for future use Three key type of KMS Enterprise-wide KMS Knowledge work systems Intelligent Techniques TKF 2263 Aplikasi Komputer II 38