Module 1 2 Information Systems Supports Business processes
Module 1. 2 Information Systems Supports Business processes TKF 2263 Aplikasi Komputer II 1
wan@udm. edu. my Organizational Levels and Functions TKF 2263 Aplikasi Komputer II 2
wan@udm. edu. my Four Major Types of IS TKF 2263 Aplikasi Komputer II 3
wan@udm. edu. my Four Major Types of IS Ø Transaction Processing System (TPS) Ø Management Information Systems (MIS) Ø Decision-Support Systems (DSS) Ø Executive Support Systems(ESS or EIS) TKF 2263 Aplikasi Komputer II 4
wan@udm. edu. my Transaction Processing System (TPS) TKF 2263 Aplikasi Komputer II 5
wan@udm. edu. my Typical Applications of TPS TKF 2263 Aplikasi Komputer II 6
wan@udm. edu. my Management Information Systems (MIS) TKF 2263 Aplikasi Komputer II 7
wan@udm. edu. my Decision-Support Systems (DSS) TKF 2263 Aplikasi Komputer II 8
wan@udm. edu. my Executive Support Systems(ESS or EIS) Internal Data External Data • TPS/MIS data • Dow Jones • Financial data • Internet news • Office systems • Standard & • Modeling/ Poor’s analysis TKF 2263 Aplikasi Komputer II 9
wan@udm. edu. my Interaction among Systems TKF 2263 Aplikasi Komputer II 10
wan@udm. edu. my Summary Different types of IS by organizantional levels include: Transaction Processing Systems (TPS) Management Information Systems (MIS), and Decision Support Systems (DSS) Executive Support Systems (ESS), also known as Executive Information Systems (EIS) TKF 2263 Aplikasi Komputer II 11
wan@udm. edu. my Functional Information Systems TKF 2263 Aplikasi Komputer II 12
wan@udm. edu. my Systems from a Functional Perspective Sales and Marketing Systems Manufacturing and Production Systems Finance and Accounting Systems Human Resources Systems TKF 2263 Aplikasi Komputer II 13
wan@udm. edu. my Sales and Marketing Systems TKF 2263 Aplikasi Komputer II 14
wan@udm. edu. my Manufacturing and Production Systems TKF 2263 Aplikasi Komputer II 15
wan@udm. edu. my Finance and Accounting Systems TKF 2263 Aplikasi Komputer II 16
wan@udm. edu. my Human Resources Systems TKF 2263 Aplikasi Komputer II 17
wan@udm. edu. my Summary IS to support business functions Within a function, different IS for different organizational levels TKF 2263 Aplikasi Komputer II 18
wan@udm. edu. my Cross Functional Information Systems TKF 2263 Aplikasi Komputer II 19
wan@udm. edu. my Business Processes A Cross-functional Business Process: Order Fulfillment Process TKF 2263 Aplikasi Komputer II 20
wan@udm. edu. my ‘Silos’ of Functional Systems TKF 2263 Aplikasi Komputer II 21
wan@udm. edu. my Common Enterprise Applications Enterprise System (ERP) Supply chain management systems (SCM) Customer relationship management systems (CRM) Knowledge management systems (KMS) TKF 2263 Aplikasi Komputer II 22
wan@udm. edu. my TKF 2263 Aplikasi Komputer II 23
wan@udm. edu. my Enterprise Systems TKF 2263 Aplikasi Komputer II 24
wan@udm. edu. my Supply Chain Management Systems TKF 2263 Aplikasi Komputer II 25
wan@udm. edu. my Customer Relationship Management Systems TKF 2263 Aplikasi Komputer II 26
wan@udm. edu. my Knowledge Management Systems TKF 2263 Aplikasi Komputer II 27
wan@udm. edu. my Summary Business process integration through crossfunctional information systems Cross function information systems include: Enterprise System Supply chain management systems Customer relationship management systems Knowledge management systems TKF 2263 Aplikasi Komputer II 28
wan@udm. edu. my Knowledge Management Systems TKF 2263 Aplikasi Komputer II 29
wan@udm. edu. my Knowledge Management Systems Collects relevant knowledge and make it available wherever and whenever it is needed Support business processes and management decisions Also link the firm to external sources of knowledge Support processes for acquiring, storing, distributing, and applying knowledge TKF 2263 Aplikasi Komputer II 30
wan@udm. edu. my Knowledge Management Value Chain TKF 2263 Aplikasi Komputer II 31
wan@udm. edu. my Types of KMS TKF 2263 Aplikasi Komputer II 32
wan@udm. edu. my TKF 2263 Aplikasi Komputer II 33
wan@udm. edu. my Knowledge Work Systems Knowledge Workers: Create knowledge and information for organization Keep the organization current in knowledge Serve as internal consultants regarding the areas of their knowledge Act as change agents, evaluating, initiating, and promoting change projects TKF 2263 Aplikasi Komputer II 34
wan@udm. edu. my Knowledge Work Systems Hardware Platform: Knowledge Work Station TKF 2263 Aplikasi Komputer II 35
wan@udm. edu. my Knowledge Work Systems TKF 2263 Aplikasi Komputer II 36
wan@udm. edu. my Intelligent Techniques Expert Systems Fuzzy Logic Systems Neural Networks Genetic Algorithms Hybrid AI Systems Intelligent Agents TKF 2263 Aplikasi Komputer II 37
wan@udm. edu. my Summary KMS capture knowledge for future use Three key type of KMS Enterprise-wide KMS Knowledge work systems Intelligent Techniques TKF 2263 Aplikasi Komputer II 38
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