Modul 4 SNARS SEBAGAI PILAR MUTU DAN KESELAMATAN

Modul 4 SNARS SEBAGAI PILAR MUTU DAN KESELAMATAN PASIEN

PARADIGMA ASUHAN PASIEN DALAM SNARS

IPCHS WHO global strategy on integrated peoplecentred health services: an overview 201 people-centred (WHO global strategy on integrated

WHO global strategy on integrated people-centred health services 2016 IPCH 2026, Rumah July 2015 Sakit SStrategic Goal 1 Berdayakan dan Empowering & Libatkan Pasien. Engaging People Keluarga Strategic Goal 2 Tingkatkan. Strenghtening Perkuat Governance & Kepemimpinan & Accountabilty Akuntablitas Strategic Goal 3 Reorientasi Reorienting the Model of Care Paradigma Asuhan PCC Strategic Goal 4 Coordinating Services Asuhan Pasien Terintegrasi Strategic Goal 5 Creating an Enabling Environment Ciptakan Lingkungan yg 201 Memberdayakan/

MENGAPA PCC

Tujuan utama pelayanan kesehatan Rumah Sakit adalah Pelayanan/Asuhan pasien. “Core Business RS = Patient Care” (Standar Pelayanan Pasien -PP/COP) Asuhan Pasien (Patient Care) Cure Care KARS Dr. Nico Lumenta CARE = “Commitment – Attention – Respons – Empathy “

Patient- and family-centered care is a change in thinking : q from serving patients and families q to partnering with patients and families. And that’s a very big difference !! (Senior Vice President, Patient and Family Centered Care, MCG Health System. Strategies for Leadership, ADVANCING THE PRACTICE OF Patient- and Family. Centered Care, A Resource Guide for Hospital S enior Leaders, Medical Staff and Governing Boards. American Hospital Association and Institute 20 for Family Centered Care,

Tata. Kelola RS & Tata. Kelola Klinis dlm perspektif SNARS PASIEN Quality & Safety q Std Yan Fokus Pasien ARK, HPK, AP, PAB, PKPO MKE q Standar Manajemen PMKP, PPI, TKRS, MFK, KKS, MIRM q Sasaran KP q Sasaran MDG’s Sistem Pelayanan Klinis Asuhan Pasien / Patient Care Sistem Manajemen UU 44/2009 ttg RS, Peraturan Per UU an lainnya q Regulasi : • Kebijakan • Pedoman, • Panduan • SPO • Program q Indikator : • Ind. Area Klinis • Ind SKP • Ind Upaya Manajemen q Dokumen Implementasi

TERMINOLOGI STAF RS DALAM SNARS 1. STAF KLINIS : 1. STAF MEDIS 2. STAF KEPERAWATAN : 1. PPA (PROFESIONAL PEMBERI ASUHAN): NERS, NERS Sp 2. VOKASIONAL : AHLI MADYA, SKep) 3. STAF KLINIS LAINNYA 1. PPA (PROFESIONAL PEMBERI ASUHAN): APOTEKER, REGISTERED DIETISIEN 2. VOKASIONAL : AHLI MADYA /TTK, Sfarm, TECHNICAL

RS SNA Ed Konsep Patient Centred Care 1 PPA : PROFESIONA L PEMBERI ASUHAN (Std HPK) Konsep Inti Core Concept Asuhan Terintegras i q Integrasi Intra-Inter q Perspektif Pasien PPA q Perspektif PPA(AP 4, SKP 2, TKRS 3. 2, MKE 5) q Integrasi Inter Unit • Conway, J et al: Partnering with Patients and Families To Design a Patient- and Family-Centered Health Care System, A Roadmap for the Future. Institute for Patient- and Family-Centered Care, 2006 (PAP 2, ARK 3. 1, TKRS 3. 2, MKE 5) q Integrasi PPA-Pasien (HPK 2, 2. 1, 2. 2, AP 4, MKE 6)

PCC DARI PERSPEKTIF PASIEN What are the Core Concepts of Patient Centered Care? 1. Martabat dan Respek. • PPA mendengarkan, menghormati & menghargai pandangan serta pilihan pasien & keluarga. • Pengetahuan, nilai-nilai, kepercayaan, latar belakang kultural pasien & keluarga dimasukkan dlm perencanaan pelayanan dan pemberian pelayanan kesehatan 2. Berbagi informasi. • PPA mengkomunikasikan dan berbagi informasi secara lengkap pasien & keluarga. • Pasien & keluarga menerima informasi tepat waktu, lengkap, dan akurat • Dgn 3 asesmen: metode, substansi/kebutuhan edukasi, konfirmasi 3. Partisipasi. • Pasien & keluarga didorong dan didukung utk berpartisipasi dlm asuhan, pengambilan keputusan & pilihan mereka Partnering with Patients and Families to Design a Patient and Family-Centered Health Care System.