MODUL 4 Electronic Business Systems wanudm edu my

MODUL 4 Electronic Business Systems wan@udm. edu. my TKF 2263 Aplikasi Komputer II 1

Objectives 1. Identify each of the following cross-functional e-business systems and give examples of how they can provide significant business value to a company, customers and business partners: • Enterprise resource planning • Customer relationship management • Enterprise application integration • Supply chain management • Online transaction processing • Enterprise collaboration wan@udm. edu. my TKF 2263 Aplikasi Komputer II 2

Objectives … 2 Give examples of how Internet and other information technologies support business processes within the business functions of accounting, finance, human resource management, marketing, production and operations management. 3 Understand the need for enterprise application integration to improve the support of business interaction across multiple e-business applications. wan@udm. edu. my TKF 2263 Aplikasi Komputer II 3

Customers Enterprise Application Cluster Application Integration Front Office Applications Back Office Applications CRM Application ERP Application • Customer Service • Field Service • Sales Order • Product Config • Distribution • Manufacturing • Scheduling • Finance Suppliers wan@udm. edu. my TKF 2263 Komputer Aplikasi II Business Partners Cross-Functional Integrated Systems 4

Functional Perspective of Business Processes Functional Area Assembling the product Checking for quality Producing bills of materials Manufacturing and production Sales And Marketing wan@udm. edu. my Business Process Identifying customers Making customers aware of the product Selling the product TKF 2263 Aplikasi Komputer II 5

Functional Perspective of Business Processes Functional Area Finance and accounting Human resources wan@udm. edu. my Business Process Paying creditors Creating financial statements Managing cash accounts Hiring employees Evaluating employees’ job performance Enrolling employees in benefits plans TKF 2263 Aplikasi Komputer II 6

Cross-Functional Applications Enterprise Resource planning Supply chain management Knowledge management Customer relationship Partner relationship management wan@udm. edu. my TKF 2263 Aplikasi Komputer II 7

The e-Business Application Architecture wan@udm. edu. my TKF 2263 Aplikasi Komputer II 8

Enterprise Resource Planning Production Planning Integrated Logistics Sales Customer/ Distribution, Employee Order Management Accounting and Finance Human Resources wan@udm. edu. my TKF 2263 Aplikasi Komputer II 9

Customer Relationship Management Marketing and Fulfillment Sales Cross-Sell Up-Sell Tele. Sales Retention and Loyalty Programs Customer Service and Support Store Front and Field Service Contact Management wan@udm. edu. my TKF 2263 Aplikasi Komputer II 1

Supply Chain Management Supply Chain Life Cycle SCM Functional Processes Commit Schedule Make Deliver Order Commitment Demand Planning Manufacturing Planning Advance Scheduling Transportation Planning Distribution Planning SCM Integrated Solution wan@udm. edu. my Internetworked Supply Chain Management TKF 2263 Aplikasi Komputer II 11

Transaction Processing Systems 1 2 4 Data Entry Transaction Processing • Batch • Online/Realtime Document and Report Generation 5 3 wan@udm. edu. my Database Maintenance TKF 2263 Aplikasi Komputer II Inquiry Processing 12

Tools for Enterprise Collaboration System Electronic Communications Tools • E-Mail • Voice Mail, I Phone • Web Publishing • Faxing wan@udm. edu. my Electronic Conferencing Tools • Data Conferencing • Voice Conferencing • Videoconferencing • Discussion Forums • Electronic Meetings TKF 2263 Aplikasi Komputer II Collaborative Work Management Tools • Calendaring • Task and Project Mgt • Workflow Systems • Knowledge Mgt • Document Sharing 13

Functional Business Information Systems • Manufacturing resource planning • Manufacturing execution sys. • Process control Production Operations • Order processing • Inventory control • Account receivable/ payable • Payroll • General Ledger wan@udm. edu. my Marketing • Customer relationship mgt • Interactive marketing • Sales automations Human Resource Management Functional Business Systems Accounting • Compensation analysis • Employee skills inventory • Personnel requirements forecasting Finance TKF 2263 Aplikasi Komputer II • Cash mgt • Credit mgt • Investment mgt • Capital Budgeting • Financial forcasting 14

Marketing Information Systems Interactive Marketing Sales Force Automation Market Research and Forecasting wan@udm. edu. my Customer Relationship Management Advertising and Promotions TKF 2263 Aplikasi Komputer II Sales Management Product Management 15

Targeted Marketing Information about products/subjects Context Advertise/campaign of a product Content Demographic/ Psychographic Online Behavior Advertise to specific class of people Community Promotion efforts to online visitors specific communities (cars, crafts hobbyists) wan@udm. edu. my TKF 2263 Aplikasi Komputer II 16

Manufacturing Information Systems Intranet Computer Integrated Manufacturing Resource Planning Manufacturing Execution Systems • Production Forecasting • Production Scheduling • Quality Control • Shop Floor • Scheduling • Machine Control • Process Control • Robotic Control Engineering Systems Remote Worker • CAD • CAE • Computer. Aided Process Planning Supplier Extranet wan@udm. edu. my TKF 2263 Aplikasi Komputer II 17

Human Resource Management Strategic Systems Tactical Systems Staffing Training & Development • Manpower Planning • Labor Force Tracking • Succession planning • Performance appraisal plans • Contract costing • Salary forecast • Labor Cost Analysis • Turnover Analysis • Training effectiveness • Career matching • Compensation effectiveness • Benefits Analysis • Skill assessment • Performance evaluation • Payroll control • Benefits Administration • Recruitment Operational • Workforce Systems Planning wan@udm. edu. my TKF 2263 Aplikasi Komputer II Compensation Administration 18

Accounting Information Systems wan@udm. edu. my TKF 2263 Aplikasi Komputer II 19

Financial Information Systems Cash Management wan@udm. edu. my Investment Management Capital Budgeting TKF 2263 Aplikasi Komputer II Financial Planning 20

Summary • The e-Business Application Architecture reflects the key e-business applications and their interrelationships. • Cross-functional enterprise applications cross the boundaries of traditional business functions. These systems focus on supporting integrated clusters of business processes. • Supply Chain Management relies on information technology and management practices to optimize information and product flows among the processes and business partners within the supply chain. wan@udm. edu. my TKF 2263 Aplikasi Komputer II 21

Summary (cont. . ) • A transaction processing system is an information system that processes data resulting from the occurrence of business transactions. • Traditional functional business systems support specific business functions including marketing, accounting, finance, production/operations, and human resource management. • Marketing information systems support traditional and e-commerce processes and management of the marketing function. wan@udm. edu. my TKF 2263 Aplikasi Komputer II 22

Summary (cont. . . ) • Computer-based manufacturing systems help a company simplify, automate, and integrate many of the activities needed to quickly produce high-quality products to meet changing customer demands. • Human resource information systems support human resource management in organizations. • Several different types of electronic payment systems are used to support e-commerce transactions. • Because the Internet is not a secure network special security measures must be undertaken to protect sensitive customer information. wan@udm. edu. my TKF 2263 Aplikasi Komputer II 23