Modern Technologies to increase personal effectiveness and develop

Modern Technologies to increase personal effectiveness and develop the personal potential of business owners Intercultural Corporate Team Communication and the Influence of Modern Technology Dr. Nalina Ganapathi Ph. D. (Comm. & Mgmt. ) Senior Administration and Finance International Labour Organization, Geneva, Switzerland Contact: ganapathi@ilo. org This presentation has been presented in the author's private capacity. The opinions expressed therein are those of the author and in no way reflect any endorsement by the International Labour Office.

Business Communication It is a basic process from where all the other functions of the organization derive. The efficient communication exchange is fundamental to a sustainable relationship and for the achievement of organizational goals. Communication is what keeps internal processes efficient and helps to obtain positive relations with external clients. Reduces error rate and conflicts but raises viability of the organization. It influences job satisfaction and better performance of the employees.

Teamwork in Business Motivates unity in the workplace Offer different perspectives and feedback Achieves clear and reachable goals Reaches greater work efficiency Offer better solutions Promotes employee relationships Increases Employee Satisfaction Satisfies external customers

Communication Technology in Teamwork Faster communication Instant access Comfortable collaboration Increase team self-confidence Remote collaboration Removing geographical barriers

Research A multinational company based in Eastern Europe More than 55 nationalities Total of 372 employees Male employees (49%) and Female employees (51%) Branch offices are in Europe, Asia, and the United States Primary data from 124 employees (33%) to analyze the influence of technology on team communication.

Impact of Technology Ease the difficult part of work 45% Helps to learn skills quickly Increase of communication level 61% 41% Helps sharing information Brings positive outcome 61% 54%

Geographical distance Chart Title Miscommunication and misconception often results 1%4% 10% 4% 0. 2601626016 15% 13% 39% 41% 47% Strongly agree Agree Neutral Disagree Strongly disagree

Physical Barriers 29% 19% 27% 15% 10% Environment or climate Time Difference and Distance Noise Technical Issues Workplace design

Preferred style of communication 18% Informal and Casual Formal and on appointments 82%

Findings Technological advancement helps employees in different destinations to communicate quickly (73%). However, due to various reasons miscommunication and misunderstanding often emerge (80%). Further physical barriers exist in the sample organization taken for the study. Time difference and distance are the highest to be highlighted (29%) followed by noise (27%) and environment & climate (19%), workplace design (15%) and Technical issues (10%). Although technology has become part of our lives, reduced face-to-face interactions with peers, resulting in social isolation. 82% of respondents responded that their preferred style of communication is informal and casual.

Recommendations Technology is an excellent tool to make team communication effective. However, in order to increase personal effectiveness and develop the personal potential of business owners, it is evident to have Have an open-door policy. It builds trust among employees. Encourage two-way feedback. Appreciate individual strengths and make use of them well. Be clear about tasks and goals so as to individual knows their commitment and responsibility. Use an appropriate platform for communication and take advantage of technological advancement. Obtain and or allow communication training for development. Understand diversity issues in multicultural settings. Encourage face-to-face communication or other informal communication ways to avoid social isolation. The above, but not limited to, are the stepping stones to encourage to pay attention to. If not, it could eventually affect the mental well-being of employees and in turn, it will question the organizational visibility and stability.

Thank you Dr. Nalina Ganapathi Ph. D. (Comm. & Mgmt. ) International Labour Organization, Geneva, Switzerland Contact: ganapathi@ilo. org This presentation has been presented in the author's private capacity. The opinions expressed therein are those of the author and in no way reflect any endorsement by the International Labour Office.