Modern Intranet Unifying the Workforce with a Virtual

Modern Intranet Unifying the Workforce with a Virtual Headquarters

Agenda ● Introduction ● Challenges ● Solution ● Outcome ● Q&A

About Me Rachel Goff | Internal Communications Manager • Responsible for providing an exceptional employee experience through accessible and effective communication technology • I have been working in internal communications for 5 years • Spearheaded 3 different intranet launches and transitions

Get to know States Title ● ● ● We offer solutions for lenders, real estate professionals, title agents, and homeowners that make closings vastly more simple and efficient, reducing cost and increasing customer satisfaction Unique merger where small tech company merged with large title and title insurance companies Geographically dispersed employees with a mix of remote and brick and mortar workforce

Challenges

CHALLENGES Email used as main communication tool “I get too many emails. ” “When is Open Enrollment happening again? ” “I didn’t see that email. ” “This email doesn’t apply to me. ” “What time was the All Hands Meeting supposed to be? ”

CHALLENGES No home base for employees “I don’t know who to reach out to for this project. ” “Is Susan in Denver or California? ” “Can you tell me Rachel’s email address? ” “Where can I find that policy? ” “Where can I find a company org chart? ” “Where can I search for that information? ”

CHALLENGES Disjointed cultures and identities “What is it like working here? ” “What are our internal goals? ” “How does my department work with the rest of the company? ” “Is that just for States Title or NATIC as well? ”

Solution

SOLUTION Knowing that we need a platform – one platform for one team – which solution is the right one for States Title? We need a platform that will: ● Be a landing spot that all team members will be able to access as a single source of truth and information for the company. ● Bring the company together and promote our One Team value. ● Be a launching pad to other third-party apps.

BUILD VS. BUY Build: Sharepoint ● $0 price* *Terms and conditions apply. Tech support not included. ● Rachel gives it 2 out of 5 stars ● Difficult to update, manage, and navigate Proprietary & Highly Confidential

BUILD VS. BUY Buy: Simpplr ● Communication owned; tech supported ● Intuitive user experience ● Clean, fresh design ● Includes key features that Share. Point does not: ○ Alert notifications ○ Must-read documents and auto-reminders ○ Auto-governance ○ Organization chart ○ Smart search ○ Launchpad for other important apps ○ Analytics dashboard Proprietary & Highly Confidential

Outcome

Implementation & Go-Live Kick-off Date • Determine launch sites • Assign stakeholders • Ready, set, go! 5 weeks later Go-Live • Determined by upcoming communications • Phased launch approach

Introducing The Pantry! One Platform 9 sites for 92 pages One Team 8 events

Successes

Current Usage 5 months live 93% of users have logged in at least once in the last 30 days + 26% from benchmark 21 sites 290 pages 32 events 91% of users have viewed content in the last 30 days + 31% from benchmark

Must-reads helped drive adoption Usage before must-read Usage after must-read Oct 21 – Nov 17, 2020 Nov 18 – Dec 18, 2020 63% of users logged in at least once 52% of users viewed content 91% of users logged in at least once 87% of users viewed content

The Pantry, A Success Story Down 57% from email communications compared to last year DIY search function No more bookmarking dozens of sites and tools! Organized and manageable document storage

+ 4 EVER!

Questions? Fire away! States Title Rachel Goff rgoff@statestitle. com Simplrr hello@simpplr. com