MODELS OF REFERENCE SERVICE Khristine vera alcance Melissa

MODELS OF REFERENCE SERVICE Khristine vera alcance Melissa ann d. callejo

OUTLINE OF THE TOPIC Rothstein Models Of Reference Service Liberal /Maximum Reference Conservative / Minimum Reference The Teaching-Library Model Tiered Reference Services Virtual Reference services Call Center Reference Information Common Reference Traditional Face-to-Face Reference

ROTHSTEIN CHARACTERIZED THE MAIN MODELS OF REFERENCE SERVICE Maximum or Liberal Model Minimum or Conservative model Middling or Moderate model

MAXIMUM OR LIBERAL MODEL Emphasized information over process If a patron asks a librarian for an information, the librarian finds the answer and deliver it to the patron. The librarian does not attempt to educate the patron in the process, but puts all the efforts on finding the resources.

MINIMUM OR CONSERVATIVE MODEL The librarian provides some direct reference services, like ready reference, but focuses on library education to instruct clients on how to use the library themselves. Because academics and students are more familiar with their subject matter, as well as proper use of the library, it is mainly used in university and other school libraries (Rettig, 1993).

MIDDLING OR MODERATE MODEL incorporates practices of both the minimum and maximum models (Rettig, 1993) taking into consideration the characteristics of the library's primary clientele and its available resources to offer sustainable and useful reference services.

NEW MODELS, OLD VALUES

THE TEACHING-LIBRARY MODEL The role of the librarian is not to answer questions, but to provide instruction in the research process Reference librarians working under this model often work with patrons in groups in classroom settings rather than individually at a reference desk

Patrons do not approach the librarian when they have an information need, but are introduced to the librarian before such a need arises The teaching-library model highly values all of the educational aspects of librarianship, including factual knowledge, the research process, and critical thinking This model also values authority and thoroughness over accuracy and timeliness

TIERED REFERENCE SERVICES different librarians or staff answer different kinds of questions. places very high value on a librarian’s knowledge of the discipline and of the collection . Since its primary goal is to allow librarians to spend more time with patrons, this model also values accuracy, authority, and thoroughness. also values personal assistance, but places less value on access and timeliness.

VIRTUAL REFERENCE SERVICES online reference service are designed to help patrons using technologyespecially when those patrons are not physically within the library Using email, chat, and call-center-based software, librarians help patrons in real time over computer networks. Virtual reference is advertised as being able to reach patrons at any time of day or night at any location in the world.

CALL CENTER REFERENCE Takes “calls” (i. e. , queries), then provides ready reference/access to databases Prewritten scripts/canned response Lists down FAQs and FAAs

INFORMATION COMMONS REFERENCE Creates collaborative spaces. Information source + reference assistance Responds to demands of technology.

TRADITIONAL FACE-TO-FACE REFERENCE Desk is the place. Physically concentrated. Inflexible. Image of librarian: Clerk.

REFERENCES: What Is the Best Model of Reference Service? By DAVID A. TYCKOSON http: //ucla 245. pbworks. com/w/page/8751447/Models%20 of %20 Reference%20 Service